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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,949 Reviews
Call Service Center (661) 948-0731

3,949 Reviews of Toyota of Lancaster - Service Center

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January 16, 2024

Parts sales process is frustrating; having to switch from parts guy to the cashiers was really annoying every time. Parts guy was not polite, helpful, or even interested in helping me. Service guy recommende More

by leslie.a.carver
Recommend Dealer
No
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Jan 16, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

January 16, 2024

Always awesome customer service from start to finish! !! The service team from personal service to the young ladies that verify my appointments More

by 2WHITESNHAWAII2019
Recommend Dealer
Yes
Employees Worked With
Tawnya
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Jan 16, 2024 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 16, 2024

Great experience. Took me as a walk in and got me right out. Terrific service More

by marlonhqz
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Jan 16, 2024 -

Toyota of Lancaster responded

We’re humbled by your support and look forward to being your preferred choice in the future.

January 16, 2024

Very good customer service I like because you don't need appointment and always welcome you with a big smile ?? More

by Chataglez
Recommend Dealer
Yes
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Jan 16, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do

January 16, 2024

Excellent service The lady who took care of me qnd gave me all info that i needed. More

by Ching.jalaw
Recommend Dealer
Yes
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Jan 16, 2024 -

Toyota of Lancaster responded

We’re really grateful and appreciate you taking the time to share your rating with us

January 16, 2024

They did a great job of replacing a part and got me in and out really smoothly. More

by BOHEMIANMINX
Recommend Dealer
Yes
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Jan 16, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

January 16, 2024

I made an appointment at a certain time but I had to wait approximately 25 minutes for the attendant to help me More

by DGeLMONT.mD
Recommend Dealer
Yes
Employees Worked With
Eddie
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Jan 16, 2024 -

Toyota of Lancaster responded

Thank you for your 5 star review. I'm sorry to hear that you had to wait longer than expected to be helped by an advisor and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

January 16, 2024

Great sxperince and a great customer service And I will recommend the service to anyone with Toyota cars for service ther More

by MARCOS1974
Recommend Dealer
Yes
Employees Worked With
5
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Jan 16, 2024 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

January 16, 2024

Always got my back ! !! Always got my back in every visit thanks Toyota of Lancaster More

by luismario_1286
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Report | Print
Jan 16, 2024 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

January 16, 2024

Experience was average, nothing out of the ordinary for a dealership. It was very expensive. More

by christian_galindo
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Jan 16, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

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