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Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
462 Reviews
4.8

462 Reviews

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462 Reviews of Douglas Velasco

May 17, 2026

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Employee Rating

The best service available in the Lancaster area would recommend to my friends for sure More

by William
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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May 19, 2026

Toyota of Lancaster responded

Thank you for the amazing review! We’re honored to be considered the best service in the Lancaster area. Your recommendation means so much to our team, and we truly appreciate your support. We look forward to continuing to provide you and your friends with excellent service in the future!

May 13, 2026

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Employee Rating

They were very friendly and helpful with my request I made. My truck was ready earlier than expected. Thanks for al you done for me More

by blacknanadevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Gus Alatorre, Jamie Gawellek

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May 14, 2026

Toyota of Lancaster responded

Thank you so much for your kind words! We’re happy to hear our team was friendly and helpful, and that we were able to get your truck ready sooner than expected. We truly appreciate your trust and support, and we’re always here whenever you need us. Thanks again!

May 08, 2026

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Employee Rating

You are always there for me when I need you I love my Toyota rav4 More

by BFLYNN87788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre

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May 11, 2026

Toyota of Lancaster responded

Thank you for your wonderful review! We’re so happy to hear that you can count on us whenever you need assistance. It’s great to know you love your Toyota RAV4, and we truly appreciate your continued trust and support. We look forward to being here for you for many years to come!

April 29, 2026

Dealership Rating
Employee Rating

Takes forever to get service! Asked a little thing to do and said yes but didn’t happen! Very disappointed on their performance!! More

by lucyfowler1205
Recommend Dealer
No
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Apr 30, 2026

Toyota of Lancaster responded

We’re sorry to hear about your experience and understand how frustrating it is when the wait time is longer than expected and a requested item isn’t completed. That’s not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened during your visit and address your concerns directly. Please reach out to us so we can review your appointment and make things right.

March 30, 2026

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Employee Rating

Very satisfied whit the service very efficient and effective nice people help me whit my car tha ks More

by Luis Saquic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2026

Toyota of Lancaster responded

Thank you for your kind review! We’re so glad to hear you were very satisfied with the service and found our team efficient, effective, and friendly. We truly appreciate your support and are always here to help with your car.

February 15, 2026

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Employee Rating

Very cool all people give me a great ideas Every one are amazing and respectful thank you More

by martinezmarco287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel

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Feb 16, 2026

Toyota of Lancaster responded

Thank you so much for your kind words! We’re thrilled to hear that our team was able to provide helpful ideas and that everyone made you feel respected and welcomed. That’s exactly the experience we strive to create for every customer. We truly appreciate you and look forward to seeing you again!

February 09, 2026

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Employee Rating

Hi thank you very much for your Services everything was a excellent service And good team working More

by 1972cruzcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

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Feb 10, 2026

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

January 22, 2026

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Employee Rating

Great customer service she was really and fast would like to make an appointment again with sari More

by Jeannettevasquez64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 20, 2026

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Employee Rating

The service staff were very friendly, the prices were reasonable, and it was excellent overall. More

by dachenglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Lester Diaz, Emma Haddad, Gus Alatorre , Annie Vodegel

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Jan 20, 2026

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

December 11, 2025

Dealership Rating
Employee Rating

Overall the representatives are very professional. , They really appreciate members purchase, and they take time to make the deal. More

by marialevine10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 12, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction drives us, and we look forward to welcoming you back for another outstanding experience.

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