Douglas Velasco
Douglas Velasco at Toyota of Lancaster
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Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
274 Reviews
4.7

274 Reviews

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274 Reviews of Douglas Velasco

April 22, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster always goes above and beyond. Even when I may not have an appointment but have some concerns the experience is the Gold Standard. More

by FLYINGTIGER.MULTIMEDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

April 19, 2024

Dealership Rating
Employee Rating

Doing a great service everytime I visit these place. No complain on my behalf. Thank you. More

by Telmee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 19, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path

April 18, 2024

Dealership Rating
Employee Rating

Los mecánicos no hacen bien su trabajo. Yo estoy en el programa de los 5 cambios de aceite y se supone le revisan. Al otro día mi tacoma no prendió y Yo no supe porqué. Me dijeron que le ca More

by luznunez3g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annie Vodegel, Gus Alatorre

Apr 18, 2024

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas. Valoramos su negocio. Por favor, no dude en llamarme directamente en (661) 952-2103

April 16, 2024

Dealership Rating
Employee Rating

Very professional and nice people and they did a fast service I take it in the morning afternoon. It’s already was ready thank you. More

by kamsarsimonyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 15, 2024

Dealership Rating
Employee Rating

Douglass velasco was the most helpful service representative i have had he was respectful informative and stayed in communication with me the entire time great attitude and customer service More

by B15AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

April 15, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster is the best. The employees are caring considerate and friendly. They are fast and efficient More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

April 06, 2024

Dealership Rating
Employee Rating

My experience with Toyota Lancaster was mediocre. My service tech was nice enough. However, it bothered me that there wasn't clear communication as to how I would receive my car back once the work ha More

by tsoberanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Toyota of Lancaster responded

Thank you for your review. We will continue to improve our services to meet your expectations on your next visit. I will be sure to speak with our staff so that we can have better communication with our customers

April 05, 2024

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Employee Rating

What a wonderful place to take your car. Service people are attentive and respectful always More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 04, 2024

Dealership Rating
Employee Rating

Excellent service! It is always a pleasure to work with Douglas V at toyota and the call service representatives. More

by bquevedo
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Apr 04, 2024

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 21, 2024

Dealership Rating
Employee Rating

Understanding my situation No more comments! I'll think he is a good Service Man to help out his customers More

by natmire
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Mar 21, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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