Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
468 Reviews
4.8

468 Reviews

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468 Reviews of Douglas Velasco

June 27, 2026

Dealership Rating
Employee Rating

The sales people were amazing helpful I recommend for anybody to go to Toyota dealership. More

by LANCAS611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2026

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

June 24, 2026

Dealership Rating
Employee Rating

Was a great experience everybody was very helpful and kind. Dealership was very encouraging and helpful when choosing my vehicle More

by CARYMONIS
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Jun 25, 2026

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience and that our team was helpful, kind, and supportive throughout the vehicle selection process. Our goal is to make purchasing a vehicle as comfortable and enjoyable as possible, and we're glad we could help you find the right one. Congratulations on your new vehicle, and thank you for choosing us! We look forward to serving you again in the future.

June 15, 2026

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Employee Rating

I really appreciate UB Dominguez as well as Mr. Velasco. They went above and beyond to resolve my issues. I will be recommending to families and friends. More

by TheGilWoodShop
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Jun 16, 2026

Toyota of Lancaster responded

Thank you for your wonderful feedback! We are thrilled to hear that UB Dominguez and Mr. Velasco went above and beyond to help resolve your concerns. Providing exceptional customer service is our top priority, and it's rewarding to know they made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting your family, friends, and you again in the future!

May 31, 2026

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Toyota of Lancaster is my car family, and all of the working staff, are awesome, from the top to the bottom. Love you guys. More

by jlamonte771
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Brother Greg in the maintenance department

Jun 01, 2026

Toyota of Lancaster responded

Thank you so much for your heartfelt review! We are truly honored to be considered part of your car family. Your kind words mean the world to our entire team, and we're grateful for the trust and loyalty you've shown us over the years. We'll be sure to share your compliments with everyone, from top to bottom. Customers like you are the reason we love what we do. Thank you for being a valued member of the Toyota of Lancaster family and we look forward to serving you for many years to come!

May 30, 2026

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Muy buen servicio y muy amables. Siempre voy ahí para el mantenimiento de mi carro. More

by ekxjf9272
Service Price Transparency
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Recommend Dealer
Yes
Jun 01, 2026

Toyota of Lancaster responded

¡Muchas gracias por su comentario! Nos alegra saber que ha recibido un muy buen servicio y que nuestro equipo ha sido amable con usted. Es un honor que siga confiando en Toyota of Lancaster para el mantenimiento de su vehículo. Agradecemos sinceramente su lealtad y confianza. Esperamos seguir brindándole un excelente servicio en cada visita. ¡Gracias por elegirnos!

May 28, 2026

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Very good and trusted dealership. Excellent service department . Place to go when you need help with your vehicles More

by Leo
Service Price Transparency
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Recommend Dealer
Yes
May 28, 2026

Toyota of Lancaster responded

Thank you for your kind words and trust in our dealership! We’re thrilled to hear you had an excellent experience with our service department. Our team is always here to help and appreciates your recommendation. We look forward to continuing to assist you with all of your vehicle needs.

May 17, 2026

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The best service available in the Lancaster area would recommend to my friends for sure More

by William
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Recommend Dealer
Yes
May 19, 2026

Toyota of Lancaster responded

Thank you for the amazing review! We’re honored to be considered the best service in the Lancaster area. Your recommendation means so much to our team, and we truly appreciate your support. We look forward to continuing to provide you and your friends with excellent service in the future!

May 13, 2026

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They were very friendly and helpful with my request I made. My truck was ready earlier than expected. Thanks for al you done for me More

by blacknanadevil
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 14, 2026

Toyota of Lancaster responded

Thank you so much for your kind words! We’re happy to hear our team was friendly and helpful, and that we were able to get your truck ready sooner than expected. We truly appreciate your trust and support, and we’re always here whenever you need us. Thanks again!

May 08, 2026

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You are always there for me when I need you I love my Toyota rav4 More

by BFLYNN87788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Toyota of Lancaster responded

Thank you for your wonderful review! We’re so happy to hear that you can count on us whenever you need assistance. It’s great to know you love your Toyota RAV4, and we truly appreciate your continued trust and support. We look forward to being here for you for many years to come!

April 29, 2026

Dealership Rating
Employee Rating

Takes forever to get service! Asked a little thing to do and said yes but didn’t happen! Very disappointed on their performance!! More

by lucyfowler1205
Recommend Dealer
No
Apr 30, 2026

Toyota of Lancaster responded

We’re sorry to hear about your experience and understand how frustrating it is when the wait time is longer than expected and a requested item isn’t completed. That’s not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened during your visit and address your concerns directly. Please reach out to us so we can review your appointment and make things right.

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