Douglas Velasco

Toyota of Lancaster responded

Thank you for your kind feedback! We’re glad to hear that our team takes the time to ensure everything is working properly and that your vehicle receives the care and attention it deserves. We truly appreciate your business and look forward to keeping your vehicle running at its best!

Toyota of Lancaster responded

Thank you so much for the outstanding five-star review! We’re thrilled to hear that your experience with our service team was exceptional from start to finish. We’re especially happy to know that Michael Hachey provided the friendly, knowledgeable, and professional service you deserve while keeping you informed throughout your visit. It’s great to hear that your front and rear brake service was completed efficiently and that you felt confident driving away knowing your vehicle was in good hands. We’ll be sure to share your kind words with Michael and the entire team. Thank you for your recommendation and for choosing Toyota of Lancaster. We truly appreciate your business!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re so happy to hear that our team took great care of all your needs and made your experience a positive one. Your recommendation means a lot to us, and we truly appreciate your trust in Toyota of Lancaster. We look forward to serving you again!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re thrilled to hear that you had such an amazing and memorable experience with us. It’s especially great to know that Doug took the time to make sure you felt cared for and that your visit was as smooth and enjoyable as possible. We truly appreciate your kind words and will be sure to share them with Doug. Thank you for choosing Toyota of Lancaster and we look forward to serving you again!

Toyota of Lancaster responded

Thank you so much for your incredible review! We’re truly honored to hear that your experience with us was so memorable and that you consider it the best service you’ve ever received. We’re especially happy to know Doug went above and beyond to make your visit exceptional. We’ll be sure to share your kind words with him. Thank you for choosing Toyota of Lancaster and we greatly appreciate your trust and look forward to serving you again!

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances. We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration. Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to deal with the missing license plate and the inconvenience it caused. This is not the experience we want for our guests. We would appreciate the opportunity to review the situation with you. Please contact our management team at your earliest convenience so we can look into the details and work toward a resolution. We value your feedback and hope to have the chance to regain your trust.

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!