Douglas Velasco

⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish! I recently had my front and rear brakes serviced, and the entire experience was absolutely extraordinary. I was able to wait while the work was co I recently had my front and rear brakes serviced, and the entire experience was absolutely extraordinary. I was able to wait while the work was completed, and everything was handled efficiently, professionally, and with great attention to detail. A special thank-you to my service advisor, Michael Hachey, who was absolutely awesome! Michael was friendly, knowledgeable, professional, and kept me informed throughout the entire process. It’s refreshing to receive this level of customer service. The work was completed quickly, the staff was courteous, and I drove away feeling confident that my vehicle was in great hands. Five stars all the way! ⭐⭐⭐⭐⭐ I highly recommend Michael Hachey and the service team to anyone looking for honest, professional, and exceptional automotive service. More

by garygum Verified Customer Verified Customer

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Buenas personas y muy bien cervicio y lo mejor que está sercas de mi casa sercas de mi casa More

by crz0138 Verified Customer Verified Customer

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Great place and people. Took care of all my needs. Will definitely recommend to others. Took care of all my needs. Will definitely recommend to others. More

by Ralph Verified Customer Verified Customer

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An amazing and unforgettable experience. My case was handled with upmost care and Doug was someone who made sure my wait and experience was exemplary. My case was handled with upmost care and Doug was someone who made sure my wait and experience was exemplary. More

by Krenderos77 Verified Customer Verified Customer

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Best service I ever experienced and was on a level that was memorable. I should and never will forget my experience there. Doug was amazing!! was memorable. I should and never will forget my experience there. Doug was amazing!! More

by Krenderos77 Verified Customer Verified Customer

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I made an appointment online for 2pm I took my day off to be on time . Whet I arrived they told me we don’t see you appoiment but we can take your car no worries . At the end took 3 hrs 30 minutes to do my be on time . Whet I arrived they told me we don’t see you appoiment but we can take your car no worries . At the end took 3 hrs 30 minutes to do my regular oil change. Finally I get my car when I paid front desk and she told me I will text your receipt. I never received the text and received all the details need my car on future . Terrible service More

by jllplpez2003 Verified Customer Verified Customer

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They give me the truck with the missing license plate I have to lost half of my workday 150 dollars plus $28 charge for the new plates and I never get the money back have to lost half of my workday 150 dollars plus $28 charge for the new plates and I never get the money back More

by CARLOSZ77 Verified Customer Verified Customer

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You doing good till today all perfect I hope you still doing well thank you doing well thank you More

by Flexpaz77 Verified Customer Verified Customer

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Dealership is a wonderful place to purchase Toyota. Cars , customer service is great for sponsibility on servicing cars excellent. Cars , customer service is great for sponsibility on servicing cars excellent. More

by philip.castillo3664 Verified Customer Verified Customer

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I initially went for a lease buyout on Friday July 3. I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the d I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the dealership would not work on my buyout unless I agreed to the warranty because of some policy. I asked another manager about this so called policy and said it was not true but I would need to have a vehicle inspection. The warranty Kevin tried coercing me to buy was over $3,000. I left the dealership and had no intention of returning after my experience with Kevin who uses unethical business practices to make a commission. He has left a stain on the Toyota brand. Although I received help from Marco to complete my buy out the following week I do not see myself buying or recommending Toyota to family and friends. If they decide to proceed with buying from Toyota I recommend they record their transaction and post it online so that others can see if they are treated fairly or not. This will bring awareness to the community and potential buyers of who are good salespeople at the dealership and which ones are deceiving customers. When I worked with Marco, Kevin was working with other customers and was blatantly lying to them about the bank requiring them to have an extended warranty to receive financing. This shows he doesn’t care about the customer or the brand image only about lining his pockets. If Toyota cares about brining in one time revenue and ruining the trust in their consumer base and return customers they should rely on the sales practices Kevin uses, otherwise Toyota should begin properly training sales representatives and condone unethical business practices that coerce shoppers into products they do not need or want. More

by Manuel C Verified Customer Verified Customer

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