My advisor was knowledgeable, professional, and
courteous. Great customer services. They helped me with my issue on my Toyota Sequoia.
courteous. Great customer services. They helped me with my issue on my Toyota Sequoia.
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by PERURO1
Verified Customer
Verified Customer
Service Price Transparency
Nov 02, 2026 -
Toyota of Lancaster responded
Thank you for the wonderful review! We are delighted to hear that your service advisor provided knowledgeable, professional, and courteous assistance. We're glad our team was able to help resolve the issue with your Toyota Sequoia. Your satisfaction is very important to us, and we truly appreciate you choosing Toyota of Lancaster. We look forward to serving you again!
Effecient and professional.
Doug is very good! Service and sales teams are always friendly and effecient. It isn’t always perfect but they take care of the customer! Everyone ge
Doug is very good! Service and sales teams are always friendly and effecient. It isn’t always perfect but they take care of the customer! Everyone gets what they need in the end !
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by gyeager77
Verified Customer
Verified Customer
Other Employees Tagged:
Douglas Velasco
Oct 28, 2026 -
Toyota of Lancaster responded
Thank you for your thoughtful review and continued support! We’re delighted to hear that Doug and both our service and sales teams have consistently provided you with friendly and professional service. We appreciate your understanding that not every experience is perfect, and we’re proud to know our team works hard to take care of our customers and find solutions. We’ll be sure to share your kind words with Doug and the team. Thank you for choosing Toyota of Lancaster!
Three days for replace a Yokohama flat tire.
I don't know if this is good for you
I don't know if this is good for you
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by latenia_1
Verified Customer
Verified Customer
Other Employees Tagged:
Douglas Velasco
Oct 22, 2026 -
Toyota of Lancaster responded
Thank you for your feedback. We understand your concern regarding the three-day turnaround for your tire replacement. In some cases, service timelines may be extended while waiting for the required part to arrive and/or for the necessary approval to proceed. We strive to complete repairs as efficiently as possible while ensuring all required steps are followed. We appreciate your patience and the opportunity to address your vehicle’s needs.
They take their time with thing and make sure everything
is working perfectly like new
is working perfectly like new
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by 9pcbrk5f86
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2026 -
Toyota of Lancaster responded
Thank you for your kind feedback! We’re glad to hear that our team takes the time to ensure everything is working properly and that your vehicle receives the care and attention it deserves. We truly appreciate your business and look forward to keeping your vehicle running at its best!
⭐⭐⭐⭐⭐
Outstanding Service from Start to Finish!
I recently had my front and rear brakes serviced, and the entire experience was absolutely extraordinary. I was able to wait while the work was co
I recently had my front and rear brakes serviced, and the entire experience was absolutely extraordinary. I was able to wait while the work was completed, and everything was handled efficiently, professionally, and with great attention to detail.
A special thank-you to my service advisor, Michael Hachey, who was absolutely awesome! Michael was friendly, knowledgeable, professional, and kept me informed throughout the entire process. It’s refreshing to receive this level of customer service.
The work was completed quickly, the staff was courteous, and I drove away feeling confident that my vehicle was in great hands.
Five stars all the way! ⭐⭐⭐⭐⭐ I highly recommend Michael Hachey and the service team to anyone looking for honest, professional, and exceptional automotive service.
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by garygum
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2026 -
Toyota of Lancaster responded
Thank you so much for the outstanding five-star review! We’re thrilled to hear that your experience with our service team was exceptional from start to finish. We’re especially happy to know that Michael Hachey provided the friendly, knowledgeable, and professional service you deserve while keeping you informed throughout your visit.
It’s great to hear that your front and rear brake service was completed efficiently and that you felt confident driving away knowing your vehicle was in good hands. We’ll be sure to share your kind words with Michael and the entire team. Thank you for your recommendation and for choosing Toyota of Lancaster. We truly appreciate your business!
Buenas personas y muy bien cervicio y lo mejor que está
sercas de mi casa
sercas de mi casa
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by crz0138
Verified Customer
Verified Customer
Service Price Transparency
Great place and people.
Took care of all my needs. Will definitely recommend to others.
Took care of all my needs. Will definitely recommend to others.
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by Ralph
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2026 -
Toyota of Lancaster responded
Thank you for the wonderful review! We’re so happy to hear that our team took great care of all your needs and made your experience a positive one. Your recommendation means a lot to us, and we truly appreciate your trust in Toyota of Lancaster. We look forward to serving you again!
An amazing and unforgettable experience.
My case was handled with upmost care and Doug was someone who made sure my wait and experience was exemplary.
My case was handled with upmost care and Doug was someone who made sure my wait and experience was exemplary.
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by Krenderos77
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Toyota of Lancaster responded
Thank you for the wonderful review! We’re thrilled to hear that you had such an amazing and memorable experience with us. It’s especially great to know that Doug took the time to make sure you felt cared for and that your visit was as smooth and enjoyable as possible. We truly appreciate your kind words and will be sure to share them with Doug. Thank you for choosing Toyota of Lancaster and we look forward to serving you again!
Best service I ever experienced and was on a level that
was memorable. I should and never will forget my experience there. Doug was amazing!!
was memorable. I should and never will forget my experience there. Doug was amazing!!
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by Krenderos77
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Toyota of Lancaster responded
Thank you so much for your incredible review! We’re truly honored to hear that your experience with us was so memorable and that you consider it the best service you’ve ever received. We’re especially happy to know Doug went above and beyond to make your visit exceptional. We’ll be sure to share your kind words with him. Thank you for choosing Toyota of Lancaster and we greatly appreciate your trust and look forward to serving you again!
I made an appointment online for 2pm I took my day off to
be on time . Whet I arrived they told me we don’t see you appoiment but we can take your car no worries . At the end took 3 hrs 30 minutes to do my
be on time . Whet I arrived they told me we don’t see you appoiment but we can take your car no worries . At the end took 3 hrs 30 minutes to do my regular oil change. Finally I get my car when I paid front desk and she told me I will text your receipt. I never received the text and received all the details need my car on future . Terrible service
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by jllplpez2003
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Toyota of Lancaster responded
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances.
We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration.
Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.
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