Douglas Velasco

Toyota of Lancaster responded

Thank you for the wonderful review! We’re thrilled to hear that you had such an amazing and memorable experience with us. It’s especially great to know that Doug took the time to make sure you felt cared for and that your visit was as smooth and enjoyable as possible. We truly appreciate your kind words and will be sure to share them with Doug. Thank you for choosing Toyota of Lancaster and we look forward to serving you again!

Toyota of Lancaster responded

Thank you so much for your incredible review! We’re truly honored to hear that your experience with us was so memorable and that you consider it the best service you’ve ever received. We’re especially happy to know Doug went above and beyond to make your visit exceptional. We’ll be sure to share your kind words with him. Thank you for choosing Toyota of Lancaster and we greatly appreciate your trust and look forward to serving you again!

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances. We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration. Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to deal with the missing license plate and the inconvenience it caused. This is not the experience we want for our guests. We would appreciate the opportunity to review the situation with you. Please contact our management team at your earliest convenience so we can look into the details and work toward a resolution. We value your feedback and hope to have the chance to regain your trust.

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We appreciate you choosing Toyota of Lancaster to assist with your lease buyout and are glad to hear Marco was able to help complete the process. We understand your concerns regarding your interaction with our team, and we take all customer feedback seriously. Our goal is always to provide a transparent and comfortable experience, and we never want our guests to feel pressured into making a decision that does not feel right for them. Optional products, including extended service agreements, are offered as additional protections that may benefit some customers, but they are not required for every transaction. We apologize if the information presented during your visit did not come across clearly. We appreciate the opportunity to address your concerns and will use your feedback as a learning opportunity to continue improving our customer experience. We value your business and hope we have the opportunity to earn back your trust in the future.

Toyota of Lancaster responded

Thank you for your thoughtful and heartfelt review! We truly appreciate your kind words and are honored by your recognition of our commitment to providing genuine customer care. We're especially pleased to hear that Douglas Velasco made such a positive impression, and we'll be sure to share your compliments with him. Thank you for your trust and support. We look forward to continuing to provide you with the quality service you deserve for many years to come.

Toyota of Lancaster responded

Thank you for your wonderful review! We're glad to hear you had such a positive experience and found our dealership organized and well run. We appreciate your kind words about our team and are especially happy to hear that Michael Hachey provided caring and excellent service. We’ll be sure to share your compliments with him. Thank you for choosing Lancaster Toyota, and we look forward to serving you again!

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!