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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews
Call Service Center (661) 948-0731

3,947 Reviews of Toyota of Lancaster - Service Center

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January 15, 2024

Doug is super friendly & knowledgeable. He cares about his customers. Will definitely keep coming back. More

by dmkamcgrath
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Jan 15, 2024 -

Toyota of Lancaster responded

On behalf of our entire team, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 15, 2024

Easy peasy. Efficient, experience staff. Comfortable waiting area Doug was helpful and easy to talk with More

by DEBORAHROSS12000
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Report | Print
Jan 15, 2024 -

Toyota of Lancaster responded

Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy.

January 15, 2024

Clean, efficient Doug works very hard and delivers complete satisfaction every time. Toyota for life More

by Toyotafan
Recommend Dealer
Yes
Employees Worked With
Doug
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Jan 15, 2024 -

Toyota of Lancaster responded

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit.

January 15, 2024

They were very straight forward and clear about what they were going to do with my car and what I had to do. There was no problem with anything, overall very good experience. More

by JENNGOMEZ0010
Recommend Dealer
Yes
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Jan 15, 2024 -

Toyota of Lancaster responded

We are incredibly grateful that you took the time to leave us a 5-star review. We hope to welcome you back soon.

January 15, 2024

Great customer service. Excellent product knowledge and service recommendations. The staff is very friendly and professional. More

by Joe Torres
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Report | Print
Jan 15, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

January 15, 2024

It was quick and I was notified of extra repairs needed. Douglas was nice and a pleasure to talk to. More

by trecoulter
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Report | Print
Jan 15, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

January 15, 2024

Nancy was excellent, very professional. She took the time to research what my warranty covers. More

by rhaniraeb
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
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Jan 15, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

January 15, 2024

Outstanding Quality Service Very good way of documenting the condition of my car that makes me feel confident that my is a well maintained. More

by Rav42015AJ
Recommend Dealer
Yes
Employees Worked With
Mauricio Orellana
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Jan 15, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

January 15, 2024

It was very nice. I have been going there for quite a while, at least 15 years or more to have our trucks serviced More

by USAIRFORCE222
Recommend Dealer
Yes
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Jan 15, 2024 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

January 15, 2024

First service appt was disappointing as the mechanic scratched the hood & didn't report it to us. Annie was helpful in solving this for a later appointment. More

by sharikayoc
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Jan 15, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' business and would like to thank you for bringing this to our attention. I'm glad Annie was able to get the issue resolved.

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