Toyota of Lancaster - Service Center

Recall repair Very competent repair process. Good customer service. Service advisor was very helpful. The repair time estimate was met and the vehicle was return Very competent repair process. Good customer service. Service advisor was very helpful. The repair time estimate was met and the vehicle was returned in very clean condition too. More

Good working with Max and fast service! Took my car 3 hours earlier than my appointment time and was able to get my 10,000 mile service quicker than expected. Happy with the service and appr Took my car 3 hours earlier than my appointment time and was able to get my 10,000 mile service quicker than expected. Happy with the service and appreciate the ride home with their shuttle service. Thanks! More

Great Service As always, every time I drop car off for service there fast and courteous. I would recommend to anyone. I always deal with Chanin Yescas and she alway As always, every time I drop car off for service there fast and courteous. I would recommend to anyone. I always deal with Chanin Yescas and she always explains everything to me in great detail and I appreciate that especially when it come to my wife's 2013 Camry. More

regular maintenance Max was friendly. I was waiting so the service was done right away. Cost was reasonable. It was about the same as always. Thank you. Max was friendly. I was waiting so the service was done right away. Cost was reasonable. It was about the same as always. Thank you. More

Ray Osuna is great Ray Osuna always does everything he needs and then some to ensure that we are happy with our service and is always willing to go out of his way to hel Ray Osuna always does everything he needs and then some to ensure that we are happy with our service and is always willing to go out of his way to help us. Also, make his name available for selection of employees that I worked with. Without all names available it's difficult for the proper employee to receive credit for the fine work that they have done. More

It was very good I'm a happy customer! My service advisor Chanin always gone out of her way to make sure everything is ok we needed more people like her. She's alway checks the recalls or My service advisor Chanin always gone out of her way to make sure everything is ok we needed more people like her. She's alway checks the recalls or anything that needs to be service. More

Experiences in Shop 1-5-17 My 2010 Prius developed a couple of problems after I made this appointment and I brought it to the attention of the workers there. Mike H. listened a My 2010 Prius developed a couple of problems after I made this appointment and I brought it to the attention of the workers there. Mike H. listened and did something about it. Turned out my car's 12 V battery had gone bad and needed replacing. After authorizing that he had the Air Bag factory recall taken care of and the battery problem settled. He told me he gave the car checkout and it was in good health. The entire episode was done in an efficient and friendly manner. The whole thing was over in a very short time and my car was returned to me. Since the battery apparently was the cause of my problems that seems to be corrected. Thank You, Mike H. More

Customer service outstanding My car needed major work. The engine had to be replaced (after 208,000 miles--threw a rod). I was given the information I needed to make a service d My car needed major work. The engine had to be replaced (after 208,000 miles--threw a rod). I was given the information I needed to make a service decision and was kept abreast of the status of the job. When problems arose with engine delivery, they extended my complimentary rental car and ultimately gave me a price break due to the inconvenience of taking several days longer to complete than promised. The service agent was always polite, pleasant, and forthcoming. I have always been satisfied with my service experiences at Sierra Toyota. More

Great service in the service department We have keys been pleased with the service here. Especially the service advisor Max. Appointments are easy to make, they are very responsive, and t We have keys been pleased with the service here. Especially the service advisor Max. Appointments are easy to make, they are very responsive, and the work is completed on time. More

Satisfactor service The check in time was fast and efficient. The wait time to see a service representative was a minimum. I was satisfied with the amount of time it took The check in time was fast and efficient. The wait time to see a service representative was a minimum. I was satisfied with the amount of time it took to have my vehicle serviced and quality of the work performed. More