Toyota of Lancaster - Service Center

Quick and clean. I got a call back to set up an appointment, showed up at the dealership on time and was greeted by the service writer. They did the service in less ti I got a call back to set up an appointment, showed up at the dealership on time and was greeted by the service writer. They did the service in less time than promised and called me to pick up the car. This was for a recall and was handled well. More

Great Service Dept. I was New Car Sales Mgr at 2 of the Biggest dealers in So Cal, Magic Ford & Big Valley Dodge. And Rey Osuna is one of the Best Service Advisers I've s I was New Car Sales Mgr at 2 of the Biggest dealers in So Cal, Magic Ford & Big Valley Dodge. And Rey Osuna is one of the Best Service Advisers I've seen. More

Great customer service! Shannon is an amazing service advisor. Because of her we now bring all of our vehicles (2 are not Toyotas) to be serviced at Sierra Toyota. Shannon is an amazing service advisor. Because of her we now bring all of our vehicles (2 are not Toyotas) to be serviced at Sierra Toyota. More

Routine service I felt the service received was good provided with a genuine care for my needs.I feel that if I'm taking time out of my day and responding to this sur I felt the service received was good provided with a genuine care for my needs.I feel that if I'm taking time out of my day and responding to this survey I would have the option as to how many words I use to comment on this format. By demanding I comment by a limited amount of words limits one's desire in even utilizing any of my time to even bother with this survey. Now that I have fulfill the requirements of this survey How is it that this stupid requirement of yours improved how you can provide better service for your customer? If this is nothing but someone justifying his reason for being part of your team get rid of the dead weight. More

Satisfactory Plus I bought my 2007 Highlander at the Lancaster dealer and have had all service done there. The service has been excellent with no need to go back to fix I bought my 2007 Highlander at the Lancaster dealer and have had all service done there. The service has been excellent with no need to go back to fix a problem. The people in the service department are knowledgeable and keep me advised as to the progress of their work, and advise me when they find a problem or something unexpected. More

Satisfied I am very satisfied with service received. Service was done on a promised time. Thank you also for five-years of service received from your agency. I am very satisfied with service received. Service was done on a promised time. Thank you also for five-years of service received from your agency. More

They do more than is required They always do an excellent work, I can feel safe after they do work on any of my cars. Because I know they did the job correectly and did not cut any They always do an excellent work, I can feel safe after they do work on any of my cars. Because I know they did the job correectly and did not cut any corners. More

Oil consumption test Once they took my car it was easy and fast the response, therefore I did not have to wait for long to know what was the issue and service plan Once they took my car it was easy and fast the response, therefore I did not have to wait for long to know what was the issue and service plan More

Quick I bought the Highlander Hybrid at Sierra Toyota and feel that it will continue to be a good, dependable vehicle by having it serviced there I bought the Highlander Hybrid at Sierra Toyota and feel that it will continue to be a good, dependable vehicle by having it serviced there More

Great customer service by Rey Osuna I don't have to wait for a long time I will recommend this dealer to my friends and family by Rey Osuna I don't have to wait for a long time I will recommend this dealer to my friends and family More