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3,957 Reviews of Toyota of Lancaster - Service Center
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February 18, 2019
Rude and inconsiderate staff Was my first ever experience with toyota and instead of them welcoming me to their "toyota family" the were rude , pushy, and inconsiderate i will nev Was my first ever experience with toyota and instead of them welcoming me to their "toyota family" the were rude , pushy, and inconsiderate i will never go back More
by Violetsmommie2016
Verified Customer
February 18, 2019
Service Brought in the vehicle for service and Sean Preston was great to deal with as he did not try up sell any additional services for the vehicle that were Brought in the vehicle for service and Sean Preston was great to deal with as he did not try up sell any additional services for the vehicle that were not needed and a very professional person to deal with. More
by Ojohn
Employees Worked With
February 18, 2019
Same Good Service Experience I purchased my vehicle here and have all my car's service needs fulfilled here. They are always, and I mean ALWAYS, kind and considerate. To date, my I purchased my vehicle here and have all my car's service needs fulfilled here. They are always, and I mean ALWAYS, kind and considerate. To date, my car is in excellent shape and I feel confident that whatever comes up will be taken care of by people who know their stuff. More
by dorothy75
Employees Worked With
Other Employees :
From the person who helps set appointments, to the greeters in the service area, van drivers and the ladies who took payment for the job, EVERY ONE OF THEM WERE GREAT!
February 16, 2019
Service Excellent service as Chanin is very friendly and honest. Gave me options for service and tires. Kept me posted with service updates as I waited for th Excellent service as Chanin is very friendly and honest. Gave me options for service and tires. Kept me posted with service updates as I waited for the service in the lounge. Meet and greet and thanked me for my business upon conclusion of the service. Thank You More
by WFLOBO1
Employees Worked With
February 15, 2019
Service just so so! Had a great service guy that we always used to get(on purpose), was told he is no longer there. Gave another guy a shot, the whole experience was far Had a great service guy that we always used to get(on purpose), was told he is no longer there. Gave another guy a shot, the whole experience was far less personable, and didn't come across "as caring" as the old guy. Service is now just so so. Nothing to brag about. More
by SBURTON122
Employees Worked With
Other Employees :
I can't remember the ladies name that checked us in, she was great. Very polite, fast and attentive.
February 14, 2019
Great service department. Very professional. I have used Toyota Lancaster for service ever since I purchased my 2005 Toyoya Camry. Would never think of going anywhere else. Jose Martinez is the I have used Toyota Lancaster for service ever since I purchased my 2005 Toyoya Camry. Would never think of going anywhere else. Jose Martinez is the BEST. More
by ncrann
Employees Worked With
Jose Martinez
February 14, 2019
Great Service From Chanin I went in for tire repair per my service agreement and I Chanin's excellent customer service was great! She gets me in and out quickly and takes very I went in for tire repair per my service agreement and I Chanin's excellent customer service was great! She gets me in and out quickly and takes very good care of my cars. More
by Jay D
Employees Worked With
February 13, 2019
Chanin is awesome! I keep going back to Toyota of Lancaster for service due to Chanin's EXCELLENT customer service! She takes very good care of both my husband's and my I keep going back to Toyota of Lancaster for service due to Chanin's EXCELLENT customer service! She takes very good care of both my husband's and my car! More
by dtaschner
Employees Worked With
February 12, 2019
1.5 years free service The service manager said that he wouldn't replace the battery if part of the battery tested bad. He asked me if the whole battery was bad and I truthf The service manager said that he wouldn't replace the battery if part of the battery tested bad. He asked me if the whole battery was bad and I truthfully answered no. More
by BIZTEMS
Employees Worked With
I don't know
February 12, 2019
Desappointing First Experience We bought a 2019 Toyota Sienna and paid upfront for an adhesive protection of the hood and front spoiler as well as for a pro-pack. It took a while fo We bought a 2019 Toyota Sienna and paid upfront for an adhesive protection of the hood and front spoiler as well as for a pro-pack. It took a while for the parts to be ordered and we had to do the leg work to get the ball rolling on that since we didn't receive any calls. We ended up setting up an appointment but there seemed to be some hesitation when I showed up at services as to what was supposed to be done on the car. Furthermore, it would have been convenient to do both the adhesive shield and the pro-pack in one session but that wasn't possible. Coming from Edwards AFB , I had a rental that day (that you exceptionally kindly provided upon my request - thank you) and having to come back for the pro-pack - despite the fact that it was purchased with the car and at the same day as the shield - is time consuming since I can't necessarily leave the dealership during the time the car is worked on. Thank you Fabrice Suplisson More
by FABRICE.SUPLISSON
Employees Worked With
Stephanie Santiago
