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4,031 Reviews of Toyota of Lancaster - Service Center
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March 29, 2019
Thank you Joey! I came in because I felt another dealership was over-charging me for a repair (I no longer live in the area). Joey gave me a fair price compared to wh I came in because I felt another dealership was over-charging me for a repair (I no longer live in the area). Joey gave me a fair price compared to what I have been quoted historically. He was so enthusiatic and had such a good attitude (even at 8:00AM). Very happy with my experience! More
by LAURENDDICKSON
Verified CustomerEmployees Worked With
Joey Gonzales
March 28, 2019
MAINTENANCE Joey was awesome and made me feel like I was being taken care of. He assured me they would get everything done to the gold standard and have me back i Joey was awesome and made me feel like I was being taken care of. He assured me they would get everything done to the gold standard and have me back in my care ASAP. More
by JASMINETJA
Employees Worked With
Joey Gonzales
March 28, 2019
Service department rocks! The service and sales department goes out of their way to assist their customers! The donuts are fresh and the coffee is hot!! What else can I say? The service and sales department goes out of their way to assist their customers! The donuts are fresh and the coffee is hot!! What else can I say? More
by Babyfishmouth422
Employees Worked With
Other Employees :
Geoff Yeager, Troy Dewater, Teresa Caso, Tom Grabbit
March 28, 2019
Seatbelt replacement My dog ate the seatbelt in the Toyota Camry. The dealership replaced it quickly and efficiently. Nice to know my car is safe again. Good work ! My dog ate the seatbelt in the Toyota Camry. The dealership replaced it quickly and efficiently. Nice to know my car is safe again. Good work ! More
by SUSIEQ4522
Employees Worked With
Joey Gonzales
March 28, 2019
Made me late for work I had to be to work. I advised ahead of my appointment that I would need a ride. I eas on time but had to wait an hour for a ride. I was seriousl I had to be to work. I advised ahead of my appointment that I would need a ride. I eas on time but had to wait an hour for a ride. I was seriously late for work. It would not be difficult to have additional employees drive or to anticipate that customer who asked for a ride ahead of time would need one faster than an hour. Several times I have come in and advised staff of minor problems (malfunctioning usb port and malfunctioning collision senser). The staff was convinced there was nothing they could do before they examined it. The usb port doesn't charge my phone well. The senser gave error messages when it rained. The resonses were that it is poorly designed and that those issues could not be resolved. Sometimes the receptionists who resond to phone calls have an attude and are unhelpful. More
by AM
Employees Worked With
Shawn. I dont rember other names.
March 27, 2019
Awesome service Great employees. Receptionist cashiers service people. Parts department and sales. Awesome employees. Love the snack bar. Food is great. I would recom Great employees. Receptionist cashiers service people. Parts department and sales. Awesome employees. Love the snack bar. Food is great. I would recommend to all my friends and family More
by yescha6969
Employees Worked With
Other Employees :
Tom Grabbit, Jose Martinez, Michael Hachey, Stephanie Santiago, Joey Gonzales
March 27, 2019
Customer Service My experience with Teresa was a positive one. I purchased my car here last June and had a horrible experience. The sales person and manager refused to My experience with Teresa was a positive one. I purchased my car here last June and had a horrible experience. The sales person and manager refused to give me my car keys from my old car being serviced after it was finished as a tactic for me to not leave and continue to hear their pitch. It was an awful experience and the only thing good about it was I have a nice car. Teresa listened to my horrible experience and apologized for my treatment. She was very nice. More
by MITCHELLALINA
Employees Worked With
Teresa Caso
March 26, 2019
Repaired clear coat issue Third time I brought in 2017 Tacoma for manufacture clear coat fading. Mike and Tom were a huge help as we needed a quick turnaround due to us moving. Third time I brought in 2017 Tacoma for manufacture clear coat fading. Mike and Tom were a huge help as we needed a quick turnaround due to us moving. Great service and I’m gonna miss working with this dealership. More
by SANCHESM12
Employees Worked With
Mike Santa maria, Tom Grabbit
March 26, 2019
I always get good service from Michael Hachey. Toyota Service has been taking care of my 2012 Prius, then my 2015 Prius after my 2012 was totalled. I love my Toyota’s and will continue buying from Toyota Service has been taking care of my 2012 Prius, then my 2015 Prius after my 2012 was totalled. I love my Toyota’s and will continue buying from them. More
by RIVERBRAT
Employees Worked With
Michael Hachey
March 26, 2019
Brake Inspection I give a five star rating because the service was very well and the gentleman that helped me was kind and knew what he was talking about. Also he wasn I give a five star rating because the service was very well and the gentleman that helped me was kind and knew what he was talking about. Also he wasn't trying to break my pockets so the prices were right. More
by BRYANMILLS06
Employees Worked With
Joey Gonzales
