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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,957 Reviews

3,957 Reviews of Toyota of Lancaster - Service Center

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February 18, 2019

Rude and inconsiderate staff Was my first ever experience with toyota and instead of them welcoming me to their "toyota family" the were rude , pushy, and inconsiderate i will nev More

by Violetsmommie2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jose Martinez
Feb 20, 2019 -

Toyota of Lancaster responded

Hi Violetsmommie2016, We would like to apologize for any rude behavior you encountered while having your vehicle serviced with us. We endeavor to provide a friendly and respectful experience for all our customers. We understand this is an anonymous review but we would appreciate the opportunity to communicate with you to get some additional information. Our Customer Relations Manager is available M-F between the hours of 9-5. Please call Teresa Caso at 661-952-2103 or email tcaso@tol-av.com. Thank you for your feedback and for allowing us to make corrections. Toyota of Lancaster

February 18, 2019

Service Brought in the vehicle for service and Sean Preston was great to deal with as he did not try up sell any additional services for the vehicle that were More

by Ojohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2019

Same Good Service Experience I purchased my vehicle here and have all my car's service needs fulfilled here. They are always, and I mean ALWAYS, kind and considerate. To date, my More

by dorothy75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : From the person who helps set appointments, to the greeters in the service area, van drivers and the ladies who took payment for the job, EVERY ONE OF THEM WERE GREAT!
February 16, 2019

Service Excellent service as Chanin is very friendly and honest. Gave me options for service and tires. Kept me posted with service updates as I waited for th More

by WFLOBO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2019

Service just so so! Had a great service guy that we always used to get(on purpose), was told he is no longer there. Gave another guy a shot, the whole experience was far More

by SBURTON122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember the ladies name that checked us in, she was great. Very polite, fast and attentive.
February 14, 2019

Great service department. Very professional. I have used Toyota Lancaster for service ever since I purchased my 2005 Toyoya Camry. Would never think of going anywhere else. Jose Martinez is the More

by ncrann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
February 14, 2019

Great Service From Chanin I went in for tire repair per my service agreement and I Chanin's excellent customer service was great! She gets me in and out quickly and takes very More

by Jay D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2019

Chanin is awesome! I keep going back to Toyota of Lancaster for service due to Chanin's EXCELLENT customer service! She takes very good care of both my husband's and my More

by dtaschner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2019

1.5 years free service The service manager said that he wouldn't replace the battery if part of the battery tested bad. He asked me if the whole battery was bad and I truthf More

by BIZTEMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know
Feb 14, 2019 -

Toyota of Lancaster responded

Good Afternoon Sir, Thank you for your time and for speaking with us. I know sometimes this can all be confusing but we can't replace a battery under warranty unless it fails and/or gives us a code. It cant be" half bad" it either passes or fails. We thank you for your feedback and appreciate your business. See you next time in the service drive. Toyota of Lancaster

February 12, 2019

Desappointing First Experience We bought a 2019 Toyota Sienna and paid upfront for an adhesive protection of the hood and front spoiler as well as for a pro-pack. It took a while fo More

by FABRICE.SUPLISSON
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
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