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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,031 Reviews

4,031 Reviews of Toyota of Lancaster - Service Center

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March 29, 2019

Thank you Joey! I came in because I felt another dealership was over-charging me for a repair (I no longer live in the area). Joey gave me a fair price compared to wh More

by LAURENDDICKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 28, 2019

MAINTENANCE Joey was awesome and made me feel like I was being taken care of. He assured me they would get everything done to the gold standard and have me back i More

by JASMINETJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 28, 2019

Service department rocks! The service and sales department goes out of their way to assist their customers! The donuts are fresh and the coffee is hot!! What else can I say? More

by Babyfishmouth422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Yeager, Troy Dewater, Teresa Caso, Tom Grabbit
March 28, 2019

Seatbelt replacement My dog ate the seatbelt in the Toyota Camry. The dealership replaced it quickly and efficiently. Nice to know my car is safe again. Good work ! More

by SUSIEQ4522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 28, 2019

Made me late for work I had to be to work. I advised ahead of my appointment that I would need a ride. I eas on time but had to wait an hour for a ride. I was seriousl More

by AM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn. I dont rember other names.
Mar 29, 2019 -

Toyota of Lancaster responded

Mr. AM, We understand the appeal to remain anonymous but we feel talking to our customers about issues they have with our service is a win-win for both parties. It allows us the opportunity to resolve an issue for a customer and it allows the customer to hopefully obtain a speedy resolution. We have three courtesy shuttles going simultaneously in the mornings and evenings and we do our best to facilitate our customer's needs. In the future, if we fall short of providing excellent customer service, please contact our customer relations manager, Teresa Caso, at 661-948-0731. Thank you for sharing your experience with us and for giving us the opportunity to continue to earn your business. Toyota of Lancaster

March 27, 2019

Awesome service Great employees. Receptionist cashiers service people. Parts department and sales. Awesome employees. Love the snack bar. Food is great. I would recom More

by yescha6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit, Jose Martinez, Michael Hachey, Stephanie Santiago, Joey Gonzales
March 27, 2019

Customer Service My experience with Teresa was a positive one. I purchased my car here last June and had a horrible experience. The sales person and manager refused to More

by MITCHELLALINA
Recommend Dealer
No
Employees Worked With
Teresa Caso
Mar 29, 2019 -

Toyota of Lancaster responded

Hi MITCHELLALINA, The process behind the scenes for a trade-in can consist of multiple steps and all of them require keys for the vehicle. Refusal to give a customer their keys is not a policy of ours, ever. We are sorry that you perceived it as a tactic and hope to earn your good favor going forward. Thank you for sharing your experience with us. We were happy to hear you found the other set of keys for the vehicle! Toyota of Lancaster

March 26, 2019

Repaired clear coat issue Third time I brought in 2017 Tacoma for manufacture clear coat fading. Mike and Tom were a huge help as we needed a quick turnaround due to us moving. More

by SANCHESM12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Santa maria, Tom Grabbit
March 26, 2019

I always get good service from Michael Hachey. Toyota Service has been taking care of my 2012 Prius, then my 2015 Prius after my 2012 was totalled. I love my Toyota’s and will continue buying from More

by RIVERBRAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hachey
March 26, 2019

Brake Inspection I give a five star rating because the service was very well and the gentleman that helped me was kind and knew what he was talking about. Also he wasn More

by BRYANMILLS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
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