Sean Preston

I had my 2010 Prius serviced at Toyota of Lancaster for 16 years and they did an Excellent Job! When I spoke to Gustavo about a current severe problem with the Prius, he answered numerous questions, listen 16 years and they did an Excellent Job! When I spoke to Gustavo about a current severe problem with the Prius, he answered numerous questions, listened, and helped me while I reasoned out that it was time to give my Prius a rest. Gus knew I had been interested in a RAV4 hybrid and directed me to the Perfect Person, Kevin V. I am Very, VERY happy with the Service, Parts, AND Sales (and Finance, too) departments. I have always had Excellent care with whatever department I was dealing these past 16 years. And that will continue with the 2024 RAV4 hybrid that I just purchased from them. All my questions were answered in a complete and respectful way. They even beat the interest rate my credit union offered! Every aspect of service at Toyota has been Excellent for the last 16 plus years, and I expect that to continue for many more years! Thank you, Toyota of Lancaster! More

by Valerie E Verified Customer Verified Customer

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They take their time with thing and make sure everything is working perfectly like new is working perfectly like new More

by 9pcbrk5f86 Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish! I recently had my front and rear brakes serviced, and the entire experience was absolutely extraordinary. I was able to wait while the work was co I recently had my front and rear brakes serviced, and the entire experience was absolutely extraordinary. I was able to wait while the work was completed, and everything was handled efficiently, professionally, and with great attention to detail. A special thank-you to my service advisor, Michael Hachey, who was absolutely awesome! Michael was friendly, knowledgeable, professional, and kept me informed throughout the entire process. It’s refreshing to receive this level of customer service. The work was completed quickly, the staff was courteous, and I drove away feeling confident that my vehicle was in great hands. Five stars all the way! ⭐⭐⭐⭐⭐ I highly recommend Michael Hachey and the service team to anyone looking for honest, professional, and exceptional automotive service. More

by garygum Verified Customer Verified Customer

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Buenas personas y muy bien cervicio y lo mejor que está sercas de mi casa sercas de mi casa More

by crz0138 Verified Customer Verified Customer

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I am not sure if it's this dealership or just all Toyota dealership in common. But it is very disheartening when you come in for Servicing and you know you have a problem with your truck and you have to arg dealership in common. But it is very disheartening when you come in for Servicing and you know you have a problem with your truck and you have to argue to get somebody to fix your truck, is this the new Toyota it just it's just the way business now. Toyota of Lancaster is really my only choice because of distance but I am seriously considering finding somebody else to service my truck and service my extended warranty that I have up to 125,000 miles. More

by GLYNNSCAR Verified Customer Verified Customer

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Very good service with quality products and timely with getting the job done right. Excellent getting the job done right. Excellent More

by JAPELINO1 Verified Customer Verified Customer

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I made an appointment online for 2pm I took my day off to be on time . Whet I arrived they told me we don’t see you appoiment but we can take your car no worries . At the end took 3 hrs 30 minutes to do my be on time . Whet I arrived they told me we don’t see you appoiment but we can take your car no worries . At the end took 3 hrs 30 minutes to do my regular oil change. Finally I get my car when I paid front desk and she told me I will text your receipt. I never received the text and received all the details need my car on future . Terrible service More

by jllplpez2003 Verified Customer Verified Customer

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You doing good till today all perfect I hope you still doing well thank you doing well thank you More

by Flexpaz77 Verified Customer Verified Customer

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Dealership is a wonderful place to purchase Toyota. Cars , customer service is great for sponsibility on servicing cars excellent. Cars , customer service is great for sponsibility on servicing cars excellent. More

by philip.castillo3664 Verified Customer Verified Customer

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Very organized, well run. Staff was great. And very caring. Thank you Michael Hachey. Great job Lancaster Toyota Staff was great. And very caring. Thank you Michael Hachey. Great job Lancaster Toyota More

by none Verified Customer Verified Customer

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