Sean Preston

Toyota of Lancaster responded

Thank you for taking the time to share your concerns. We are sorry to hear that your recent service experience was frustrating and left you feeling that you had to argue to have your concerns addressed. That is certainly not the experience we want for our guests. We take vehicle concerns seriously and follow appropriate diagnostic procedures to help identify and verify reported issues before recommending or performing repairs, including any repairs that may be eligible for extended warranty coverage. We understand how important it is for you to feel heard and confident that your concerns are being properly evaluated. We would appreciate the opportunity to review your experience and discuss the specific concerns you are having with your truck. Please feel free to contact us directly so we can look into the matter further and work toward a better experience.

Toyota of Lancaster responded

Thank you for the excellent feedback! We’re delighted to hear that you received very good service, quality products, and timely, professional care. Doing the job right the first time is always our goal. We truly appreciate your business and look forward to serving you again!

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances. We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration. Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're glad to hear you had such a positive experience and found our dealership organized and well run. We appreciate your kind words about our team and are especially happy to hear that Michael Hachey provided caring and excellent service. We’ll be sure to share your compliments with him. Thank you for choosing Lancaster Toyota, and we look forward to serving you again!

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

Toyota of Lancaster responded

Thank you for your kind review! We're pleased to hear that all work was completed properly and efficiently during your visit. Our team takes pride in delivering a smooth and excellent service experience, and we truly appreciate your recognition. We look forward to serving you again in the future!