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3,947 Reviews of Toyota of Lancaster - Service Center
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November 29, 2018
Friendly and very helpful Thanks to chanin fast and gets things done she is one person but watching her work she is doing 3 people job I went outside met a sales lady very kind Thanks to chanin fast and gets things done she is one person but watching her work she is doing 3 people job I went outside met a sales lady very kind with the name cannan good Luck keep going and thanks More
by LARRYMEKHAIL
Verified Customer
November 28, 2018
Recall notice for 2017 Toyota Prius After I received the recall notice I made an appointment. I received an email reminding me of the appointment the day before. The service departmen After I received the recall notice I made an appointment. I received an email reminding me of the appointment the day before. The service department was very busy but they were able to process my car fairly quickly. The check in service representatives were courteous. After being checked in I was asked to discuss the reason for my visit with another service representative, MAXIMILLIANO CIOTT . He went over what was to be done to the car and gave me an estimate for when the repairs would be finished. He was courteous, knowledgeable and spot on the time when my car was finished. Very impressive! More
by jerry_socal
Employees Worked With
Max Ciotti
November 28, 2018
Good Job Employees helpful, well trained and professional. Excellent store with new upgrades and amenities being added to enhance the waiting experience. I don Employees helpful, well trained and professional. Excellent store with new upgrades and amenities being added to enhance the waiting experience. I don’t know this store manages to package so much potential into one store. More
by rchapman1941
Employees Worked With
Shop workers that serviced my vehicle’s tire replacement., Michael Hachey
November 28, 2018
Spend time 6.30 hrs. for no service??? Yesterday we came early appointments at 9.30 (appointments is 10.30) then we was waiting with patiently until 4.00 your technician called me and told Yesterday we came early appointments at 9.30 (appointments is 10.30) then we was waiting with patiently until 4.00 your technician called me and told can do nothing on my car need to leave car more1day. So he said I need to spend time whole day for check my car ....(9.30-4.00 is not whole day??? I waited for nothing in my car ?) So disappointed your service I don’t know what happens about your process but if customers spend time whole day for no service that so rude. If you’re not available why didn’t told me and reschedule for appointments. More
by PORETTY
Employees Worked With
Rey Osuna
November 28, 2018
Too Slow.! appointment at 0915. agreed service was oil change anf power steering fluid change. car was finally ready at 2:00 PM. Estimatted complete by 5:00 P appointment at 0915. agreed service was oil change anf power steering fluid change. car was finally ready at 2:00 PM. Estimatted complete by 5:00 PM. Waitted 1 1/2 hr for ride home. Daughter picked me up. Call that car was ready at 2:00PM. No value to having appointment if estimate of completion is so long. That job should not take more then a couple of hours. the van rides don't operate frequently enough. Need more vans ! I'll probably use Jify Lub in the future; cheaper and faster!! Talked to an acquanteane who was in for a recall and had been waiting 4 hrs at that point. The service advisor was great but a prisoner of your scheduling system. Don Gatlin More
by dmgatlin
Employees Worked With
Max Ciotti
November 28, 2018
Oil Change From the phone call to driving out with my car finished. PERFECTION. Channin is on top of all she does. Trey was awesome! Thank you. From the phone call to driving out with my car finished. PERFECTION. Channin is on top of all she does. Trey was awesome! Thank you. More
by Kath
Employees Worked With
November 25, 2018
toyo is really getting their act together it used to be, you couldn't contact service, couldn't make a appointment, couldn't get the appointment for the time you wanted, didn't get a call back it used to be, you couldn't contact service, couldn't make a appointment, couldn't get the appointment for the time you wanted, didn't get a call back when the vehicle was done, looks like the new boss has really iron procedures out, now everything is a breeze, it's a smooth and speeedy process now, . More
by HANSOME.JOHNNY8
Employees Worked With
Jose Martinez
November 25, 2018
Service was excellent as always. Rating ngiven because of continued excellent service over the year. I have been purchased two vehicles over the past 10 years and my experience has a Rating ngiven because of continued excellent service over the year. I have been purchased two vehicles over the past 10 years and my experience has always been fantastic, especially with Mr. Jose Martinez and Ms Chanin Yescas. More
by JAMES_PALMER05
November 24, 2018
Great service Great and friendly customer service by sales rep. Very educated. Next time I schedule my service appointment for my 10k I’m going to request Mike. Great and friendly customer service by sales rep. Very educated. Next time I schedule my service appointment for my 10k I’m going to request Mike. More
by ROSIEELOPEZ
Employees Worked With
Mike Santamaria
November 23, 2018
Quick and great experience Stephanie had great service and good attitude. Had our vehicle done in a timely fashion. She excited our expectations would recommend having your vehi Stephanie had great service and good attitude. Had our vehicle done in a timely fashion. She excited our expectations would recommend having your vehicle serviced at this toyota dealer. More
by TELLEZJUAN84
Employees Worked With
Stephanie Santiago
