Toyota of Lancaster - Service Center

Service Thank you for the very prompt service! I went in for a scheduled 25K mile service and my vehicle was ready super fast! The team is always so helpful Thank you for the very prompt service! I went in for a scheduled 25K mile service and my vehicle was ready super fast! The team is always so helpful and friendly. More

Excellent customer service Great assistance from Rey. Communicated very well the services that were required and what I could hold off until a future service. This helped buget Great assistance from Rey. Communicated very well the services that were required and what I could hold off until a future service. This helped buget the expense. More

Excellent Service Chanin is always helpful and courteous every time I bring my truck in for service. She provides excellent customer service and is always conscious of Chanin is always helpful and courteous every time I bring my truck in for service. She provides excellent customer service and is always conscious of my time. More

Good service at reasonable cost. All my questions where answer and the service adviser explained me in detail what i need to do to keep my car running like new. All my questions where answer and the service adviser explained me in detail what i need to do to keep my car running like new. More

Sierra Toyota saved the day While my wife and I were shopping last Friday afternoon, my 2006 Highlander Hybrid started acting up. It didn't have any dash lights and the doors wo While my wife and I were shopping last Friday afternoon, my 2006 Highlander Hybrid started acting up. It didn't have any dash lights and the doors wouldn't unlock electrically. Eventually it regained some power and I was able to drive to the dealership. My usual Service advisor, Sean Preston, was there and he took control of getting the paperwork in order and the car was left over night for Saturday morning service. We got a ride home with the Toyota shuttle. The next morning I was relieved to find out it was only the small battery that had a bad cell. Thanks to everyone at now, Toyota of Lancaster, everything worked out fine More

Recall, handled Recall, they contacted me. Quick appt, on time finishing work, back on road. A little delay with the transporting home, but even the driver was sweet Recall, they contacted me. Quick appt, on time finishing work, back on road. A little delay with the transporting home, but even the driver was sweet. Ty guys, amazing! More

Quick Response / Great Communication Whenever I called to check on the status of my vehicle or ask a question about recommended service, I received a prompt answer, or a call-back from Jo Whenever I called to check on the status of my vehicle or ask a question about recommended service, I received a prompt answer, or a call-back from Josh, if it was advisor-specific information. The arrangements for the rental went surprisingly smooth, and it was great knowing that our busy family schedule would not be disrupted. Everything was completed in a timely manner, and with courteous service from all Toyota employees. I would highly recommend Sierra Toyota for all service needs. More

Comment on Recent Service As always, Sean Preston and his team/staff provide exemplary service. I hope the new management/owner maintains this excellent tradition. Keep up the As always, Sean Preston and his team/staff provide exemplary service. I hope the new management/owner maintains this excellent tradition. Keep up the good work. More

5,000 mile check-up I brought my car in for its 5,000 mile check-up. Chanin Yescas, my advisor, told me I needed extra work done. Because I believe Chanin is an honest I brought my car in for its 5,000 mile check-up. Chanin Yescas, my advisor, told me I needed extra work done. Because I believe Chanin is an honest person (something we don't see too often --especially at car repair shops--I agreed to have the work done. Even with the extra work, the wait was timely, and the price was not bad either. Keep up the good work, Sierra Toyota. More

First service was Awesome Excellent service and great Advisor, Robert Cauley. I arrived for my 7:30 appointment and was done by 8 :45 and on my way, he even had my car washed. Excellent service and great Advisor, Robert Cauley. I arrived for my 7:30 appointment and was done by 8 :45 and on my way, he even had my car washed. This was for my first 5,000 mile maintenance and I will highly recommend him, the best service advisor! More