Toyota of Merrillville

Not what I expexted at all (in a good way) My wife and I were searching online for a new Highlander and found that this dealership was the closest (1.5-hour drive) that had the color and opt My wife and I were searching online for a new Highlander and found that this dealership was the closest (1.5-hour drive) that had the color and options we were looking for. I gave them a call to confirm it was still available and was greeted by Demetrios, who addressed my question without pressing me for a phone number and email address first (the first pleasant surprise). We were looking online for a Highlander for at least a week and had called several dealerships, so we had a general idea of how much the dealers were willing to discount them. Online car shopping has really empowered buyers. No more walking blindly into dealerships with your pants around your ankles. I made a Demetrios a fair offer for the vehicle and was told that he'd ask his manager and get back to me. Within 5 minutes, I got a call back and was told they would accept my offer. I was concise in informing him that I would be coming in that afternoon to see it, I would not need financing of any kind and that I would be coming in during rush hour traffic (IL to IN) and probably wouldn't be in the greatest mood when I arrived. When we arrived, we were greeted by Demetrios and taken to the vehicle, which they had brought inside for us to inspect. After a couple minutes of looking it over, we told him that we would take it. We followed him to his desk, where I immediately noticed that everything needed to complete the sale (owner’s manuals, key fobs, bill of sale paperwork, etc.) were all there. 2 big thumbs up right there for preparation. As we started finalizing the paperwork, I noticed that there was no financing application hidden in there. I even commented about this and was told "you said you didn't need financing". Not once was I asked about financing or asked for a social security number (the second huge pleasant surprise). We finished up the paperwork and presented payment. Within 45 minutes, we were driving off the lot in a brand new Highlander. It honestly could have been 30 minutes, but they demanded they clean it up first. To conclude, this turned out to be a pleasant, completely bull$hit free experience. No hassles. No wasted time. No pressure. I walked in prepared for battle and was genuinely surprised to encounter none at all. Demetrios completely understood our situation was a pleasure to work with. I can't thank him enough for that. The management staff should also get recognition for allowing the sales staff to work without their hands being tied. This is NOT your typical $cumbag car dealership and Demetrios is DEFINITELY NOT your typical $cumbag car salesman. I cannot recommend this dealership and Demetrios enough. I normally would not take the time out of my day to write up a review like this (especially after 4 hours of driving on 80/94 during rush hour), but I have to give credit where credit is due. This was a pleasant car buying experience and I was not expecting that at all. Jeff Hanko Joliet, IL More

Research, Travel, Buy I contacted this dealer from Chicago to make sure the vehicle I had found on Cars.com was still available. Demetri informed me that it was and had it I contacted this dealer from Chicago to make sure the vehicle I had found on Cars.com was still available. Demetri informed me that it was and had it pulled around and ready for test drive before I even arrived at the dealership. The process was fairly simple and smooth and I left that day with the car. More

Easy peazie Matt Davis was great to work with. Knowledgeable about the product and honest! Will buy from him again! I got the vehicle I wanted at a great price an Matt Davis was great to work with. Knowledgeable about the product and honest! Will buy from him again! I got the vehicle I wanted at a great price and the deal I wanted. More

Smooth transaction This is our 3rd vehicles we purchased from Toyota. Sales person Demetri goes above and beyond for finding the vehicles that we like and fits to our bu This is our 3rd vehicles we purchased from Toyota. Sales person Demetri goes above and beyond for finding the vehicles that we like and fits to our budget . Very knowledgeable and very polite. We are very satisfied with the transaction. More

Informative, respectful and patient Made aware of all my options in my price range. Clearly explained all aspects of purchasing a vehicle and all that is available, including an extended Made aware of all my options in my price range. Clearly explained all aspects of purchasing a vehicle and all that is available, including an extended warranty policy. Most important Demetri Volikas remained patient and very respectful knowing this was a difficult decision for me. Never felt pressured. More

Purchase My brother and I purchased cars within two weeks of each other. He decided to go to Team Chevy. The salesperson was rude and only looking to sell a My brother and I purchased cars within two weeks of each other. He decided to go to Team Chevy. The salesperson was rude and only looking to sell a car. Once the car was sold, the salesman wouldn't talk to him or answer any questions. He has had to service his car multiple times. I went to Toyota of Merrillville. The atmosphere was very friendly, and the people were super nice and patient. Mitch sold me my car, sat with me and answered every question. After the sale was finalized, Mitch was still friendly and patient with the questions I have had since I bought the car. During my scheduled maintenance visits, he continues to make conversation and ask about the car. I could not be happier with my new car. More

Couldn't agree more with other reviews!!! Avoid this dealer Just like the other reviews. They promised a possitive experience and made me drive over an hour to come in. Only to be lied to about a vehicle that t Just like the other reviews. They promised a possitive experience and made me drive over an hour to come in. Only to be lied to about a vehicle that they claim was available but wasnt. Ed the GSM was rude and didnt care, all a game to them. It is all about how can they screw there customers. Just need to trick them to get in the door. Avoid them, many other dealerships out there that will give you a better price. Only reason to buy from here is if you dont mind getting ripped off!!! More

Just Purchased Mitch made it easy! Love our new Highlander. I highly recommend working with Mitch and Ron. Great customer service and excellent experience. Thanks Mitch made it easy! Love our new Highlander. I highly recommend working with Mitch and Ron. Great customer service and excellent experience. Thanks Again Mitch. More

Overall pleasant purchasing experience Mitch Mathis was super-patient with us while we deliberated between two different cars. Overall, it was a nice experience, and we're happy with the ca Mitch Mathis was super-patient with us while we deliberated between two different cars. Overall, it was a nice experience, and we're happy with the car. It was nice to leave a dealership with a good feeling about such a major purchase. More

Great costumer service and Nick Watkins really friendly Great costomer service.good deal.nick Watkins are really good salesman.i really got good deal on car and finance manager really work hard for me get a Great costomer service.good deal.nick Watkins are really good salesman.i really got good deal on car and finance manager really work hard for me get approved loan.thank you so much. More