My wife and I were searching online for a new Highlander and found that this dealership was the closest (1.5-hour drive) that had the color and options we were looking for. I gave them a call to confirm it was still available and was greeted by Demetrios, who addressed my question without pressing me for a phone number and email address first (the first pleasant surprise). We were looking online for a Highlander for at least a week and had called several dealerships, so we had a general idea of how much the dealers were willing to discount them. Online car shopping has really empowered buyers. No more walking blindly into dealerships with your pants around your ankles. I made a Demetrios a fair offer for the vehicle and was told that he'd ask his manager and get back to me. Within 5 minutes, I got a call back and was told they would accept my offer. I was concise in informing him that I would be coming in that afternoon to see it, I would not need financing of any kind and that I would be coming in during rush hour traffic (IL to IN) and probably wouldn't be in the greatest mood when I arrived. When we arrived, we were greeted by Demetrios and taken to the vehicle, which they had brought inside for us to inspect. After a couple minutes of looking it over, we told him that we would take it. We followed him to his desk, where I immediately noticed that everything needed to complete the sale (owner’s manuals, key fobs, bill of sale paperwork, etc.) were all there. 2 big thumbs up right there for preparation. As we started finalizing the paperwork, I noticed that there was no financing application hidden in there. I even commented about this and was told "you said you didn't need financing". Not once was I asked about financing or asked for a social security number (the second huge pleasant surprise). We finished up the paperwork and presented payment. Within 45 minutes, we were driving off the lot in a brand new Highlander. It honestly could have been 30 minutes, but they demanded they clean it up first.
To conclude, this turned out to be a pleasant, completely bull$hit free experience. No hassles. No wasted time. No pressure. I walked in prepared for battle and was genuinely surprised to encounter none at all. Demetrios completely understood our situation was a pleasure to work with. I can't thank him enough for that. The management staff should also get recognition for allowing the sales staff to work without their hands being tied. This is NOT your typical $cumbag car dealership and Demetrios is DEFINITELY NOT your typical $cumbag car salesman. I cannot recommend this dealership and Demetrios enough.
I normally would not take the time out of my day to write up a review like this (especially after 4 hours of driving on 80/94 during rush hour), but I have to give credit where credit is due. This was a pleasant car buying experience and I was not expecting that at all.