Toyota of Montgomery - Service Center

The advisors were friendly and made the process simple, the quality of service was standard, but the timing was rough. It took 20ish minutes to get in with an appointment, and I was told it would be 1-2 ho the quality of service was standard, but the timing was rough. It took 20ish minutes to get in with an appointment, and I was told it would be 1-2 hours when it took almost three. I would come back for advanced services, but I’d get regular work done somewhere else. More

I had to wait only a little while only because it was raining after I pull my vehicle inside a representative was there checking me in. after I will check in went inside and perhaps five minutes later I raining after I pull my vehicle inside a representative was there checking me in. after I will check in went inside and perhaps five minutes later I receive a phone call from the technician or the technician person upfront Send or informing me of some other knees of my vehicle after work which were not long I will notify that my vehicle will almost done after work. I will call to the front and my vehicle ready. Good job Toyota Toyota of Montgomery. More

Made an 8:15 appointment for oil change and tire rotation and dropped vehicle off the afternoon before. Vehicle was not ready until after 3 pm. This is not acceptable. If there were not enough people to per and dropped vehicle off the afternoon before. Vehicle was not ready until after 3 pm. This is not acceptable. If there were not enough people to perform services that day, CALL customers to give them the option to reschedule. It does not take over 6 hours for the scheduled service. Don't make too many appointments if you can't keep them! If it wasn't for the warranty requirements I would not use this dealer. Also, they misplaced my key and I had to wait while they searched for it. More

It was fairly quick with friendly staff. Not needing anything thing they said needing to get replaced. Check with outside mechanic from another company that took the time to explain and show Not needing anything thing they said needing to get replaced. Check with outside mechanic from another company that took the time to explain and show me why I did not to replace. There was nothing wrong with what they said was. Not even preventative. The car is still new and just barely over 10k. As far as oil changes goes, that did that well. But if they tell you something that to be replaced look at it first or just alway go elsewhere to get a second opinion. More

Service Dept trying to overcome numerous issues but my recent experience with Jazmine was very positive and kept me informed on the status of my servicing. Very polite and professional. recent experience with Jazmine was very positive and kept me informed on the status of my servicing. Very polite and professional. More

Always pleasant and customer detailed. It took 2 hours even though I had an appointment. It took 2 hours even though I had an appointment. More

They need to work on their scheduling for the shuttle service vehicle. No reason to wait hours for it. service vehicle. No reason to wait hours for it. More

Josh was great to work with. He understood my concerns and answered all my questions. Trustworthy and knowledgeable! He understood my concerns and answered all my questions. Trustworthy and knowledgeable! More

Both Jazmine and Sidney provided me with a very positive service experience. I appreciate their attention to detail. service experience. I appreciate their attention to detail. More