SIDNEY K CORNELL

The staff were very professional and helpful. My coordinator was extremely helpful in making my first trip a winner My coordinator was extremely helpful in making my first trip a winner More

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Austin is a great service advisor! Ill be using him for all my services from now on! Ill be using him for all my services from now on! More

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Sidney was terrific—knowledgeable, professional, kind—she made the service visit a pleasure! Bravo, Sidney! made the service visit a pleasure! Bravo, Sidney! More

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My family’s vehicles were well taken care of by Sidney and the service team. I appreciate them going out of their way to make sure the job was done right. Thank you! and the service team. I appreciate them going out of their way to make sure the job was done right. Thank you! More

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Great people very nice it was that long I had to wait friendly people I was very impressed friendly people I was very impressed More

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Friendly and knowledgeable service staff. Kept me up to date on the service progress and they were transparent about all charges. Kept me up to date on the service progress and they were transparent about all charges. More

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My service was prompt and complete. My service technician Sidney was very clear and helpful. My service technician Sidney was very clear and helpful. More

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The whole experience was professional, informative and educational. I would recommend the dealership to everyone.Keep up the good work Toyota. educational. I would recommend the dealership to everyone.Keep up the good work Toyota. More

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They are Professional and Experts in Knowledge and explaining issues and Caring towards the customer. explaining issues and Caring towards the customer. More

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The initial service (driver rear tire replacement) communication and timing by Haydn was very good. When leaving the dealership the lower tire pressure warning light was on and no individual tire pre communication and timing by Haydn was very good. When leaving the dealership the lower tire pressure warning light was on and no individual tire pressures were displayed. So, I returned to the dealer. fI was told that it would take 5 miles for the individual tire pressures to her displayed, but no explanation was given to why the low tire pressure warning light was on. So, I drove home (~ 7 miles) an there was no change in the warning light or tire pressure displayed. I returned to the dealership and Haydn personally checked the tire pressure on each tire. He had no explanation for why these issues existed. He asked if I could come back the next day to have the issue addressed. I agreed to so around 9:00 am. Upon arriving at the dealership Haydn was not at work and no one was notified to expect my return. Sydney was very helpful in getting me checked back in. Unfortunately, I was not notified that my car was fixed until ~ 4:30 PM and then I had to wait almost an hour before I was picked up by the shuttle. The shuttle driver (Shirley?) was very friendly and courteous. The issues with the low tire pressure warning light being on and no tire pressures being displayed was resolved. I was told that a sensor was damaged when the rear driver's side tire was replaced. My lower ratings for this service are based on two things: 1) the lack of communication from Haydn to others in the service department to expect my return the next day and 2) the failure to identify the issues with the low tire pressure warning light and the tire pressure display not working prior to releasing the car back to me for payment and use. My wife and I have purchased 2 Sienna vans, 2 Camry Hybrids, and 1 Corolla Hybrid from, and had them routinely serviced, by this dealership when it was Reinhardt Toyota. We never experienced a service issue like this with Reinhardt. I am disappointed that the quality of service has declined under the ownership of Toyota of Montgomery. More

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