Toyota of Montgomery - Service Center

This is the first time I have had service at this location. It was very easy to make my appointment and both employees I interacted with were professional and friendly. Karsen helped me get in and location. It was very easy to make my appointment and both employees I interacted with were professional and friendly. Karsen helped me get in and out quickly even though I was 15 minutes late for my appointment time. My only suggestion would be to be able to make my appointment using my Toyota app. More

I really appreciate how friendly Karsen was at drop off. I hadn't been there since the new system was in place and she patiently explained it to me I hadn't been there since the new system was in place and she patiently explained it to me More

Cannot complain, just replace Dealer with Leader and you got the standard in which all dealerships should operate... got the standard in which all dealerships should operate... More

The service is less than adequate. They have new technology when you arrive, but no one greets you. They walk past as you sit there. My oil change took 2 1/2 hours. I arrived at 1 pm They have new technology when you arrive, but no one greets you. They walk past as you sit there. My oil change took 2 1/2 hours. I arrived at 1 pm and left after 3:30 pm. The service has decreased in speed and friendliness every time I come. I am considering driving to a different dealership. More

Dropped off car and got a call when done. Fairly simple and straightforward. Only suggestion I have is that techs should re-set all service notifications. This is supposed to be done but hasn Fairly simple and straightforward. Only suggestion I have is that techs should re-set all service notifications. This is supposed to be done but hasn’t in either of the two times I have used this dealer. More

Tried to get me to purchase a front end alignment without even checking to see if one is needed. I drove through some big computer thing that they said checked tires, alignment, and other things but didn’t even checking to see if one is needed. I drove through some big computer thing that they said checked tires, alignment, and other things but didn’t check this to see if I even needed an alignment for a brand new car. Also, had to wait a very long time before getting checked in. Tons and tons of employees walking around so it shouldn’t take so long checking us in. More

My vehicle was serviced and I paid over $100. Two days later I realized, I had no wiper fluid. Also, when my vehicle was finished I had to ask what the service department said, the advisor didn’t Two days later I realized, I had no wiper fluid. Also, when my vehicle was finished I had to ask what the service department said, the advisor didn’t say a word. To find out I needed a new tire and brakes very soon. More

Clean - efficient-courteous - only negative would be overbooking and wait time ! Should supply fresh coffee, bottled water and a variety of inexpensive small snacks! Payton, my service attendant was won overbooking and wait time ! Should supply fresh coffee, bottled water and a variety of inexpensive small snacks! Payton, my service attendant was wonderful!!!!! More

I have used this dealership for the entire time I've owned my car. They went from being trustworthy and quality repairs to slimy and subpar repairs. Take your Car to any place other than this place owned my car. They went from being trustworthy and quality repairs to slimy and subpar repairs. Take your Car to any place other than this place More

Very poor customer service car was not repair as requested .noons assist when I called to report I was told to take my car back where I had the lights out on. I explained to KersevMorris I purchased requested .noons assist when I called to report I was told to take my car back where I had the lights out on. I explained to KersevMorris I purchased my Avalon in 2015 brand and nite under car light was one of features on the car I called/ days in. row no one in upper management called me back no one would let me speak to service manager nor general manager.I am very disappointed with the service and the rudeness show.by Karser, and the service reps the front desk clerk Donna I was put on hold fir 20 minutes I paid over $900 for case repairs I didn’t get the wire take care of Karser said she told them to tuck the wire I told her I didn’t want the wire tucked i wanted it fixed.this and has been a very bad experience for me. Your service is very poor.Kerser was very helpful when I by my car in go service . More