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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
194 Reviews

194 Reviews of Toyota of Montgomery - Service Center

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June 24, 2024

This is the first time I have had service at this location. It was very easy to make my appointment and both employees I interacted with were professional and friendly. Karsen helped me get in and More

by jenifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
Jun 24, 2024 -

Toyota of Montgomery responded

Thank you for choosing Toyota of Montgomery for your service needs! We're glad to hear Karsen and the team provided a professional and friendly experience. We appreciate your feedback about the app, and we'll look into it.

June 22, 2024

I really appreciate how friendly Karsen was at drop off. I hadn't been there since the new system was in place and she patiently explained it to me More

by jak.cerf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen Morris
Jun 22, 2024 -

Toyota of Montgomery responded

Thank you for your 5-star review and response. We appreciate the accolades for Karsen and we'll be sure to provide them the positive feedback. We look forward to seeing you again at Toyota of Montgomery!

June 15, 2024

Cannot complain, just replace Dealer with Leader and you got the standard in which all dealerships should operate... More

by leonardo.marquez.b.1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
Jun 17, 2024 -

Toyota of Montgomery responded

Leonardo, we're delighted to hear that you had such a positive experience with us at Toyota of Montgomery! Thanks for the fantastic feedback!

June 07, 2024

The service is less than adequate. They have new technology when you arrive, but no one greets you. They walk past as you sit there. My oil change took 2 1/2 hours. I arrived at 1 pm More

by Malachi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro
Jun 08, 2024 -

Toyota of Montgomery responded

Malachi, it's disappointing to hear about your recent experience. We strive for efficient and friendly service, so it's concerning that we fell short during your visit. Your feedback is important, and we'd like the opportunity to improve. Please reach out when you have a moment so we can address this directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

June 05, 2024

Dropped off car and got a call when done. Fairly simple and straightforward. Only suggestion I have is that techs should re-set all service notifications. This is supposed to be done but hasn More

by dane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recognize any names.
Jun 05, 2024 -

Toyota of Montgomery responded

Thanks for the feedback! We're glad to hear your experience at Toyota of Montgomery was straightforward. We'll definitely pass along your suggestion about resetting service notifications to our team. Looking forward to serving you again!

June 04, 2024

Tried to get me to purchase a front end alignment without even checking to see if one is needed. I drove through some big computer thing that they said checked tires, alignment, and other things but didn’t More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Jun 05, 2024 -

Toyota of Montgomery responded

John, I apologize for the inconvenience you experienced during your visit. We strive to provide efficient and accurate service, so it's disappointing to hear about these issues. I'd like to discuss this further with you and ensure we address your concerns properly. Please reach out when convenient. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

June 03, 2024

My vehicle was serviced and I paid over $100. Two days later I realized, I had no wiper fluid. Also, when my vehicle was finished I had to ask what the service department said, the advisor didn’t More

by Leety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie
Jun 04, 2024 -

Toyota of Montgomery responded

I'm sorry to hear about your recent service experience. It sounds like we fell short in both communication and thoroughness, which is not what we strive for. I'd appreciate the chance to discuss this further and make things right. Please reach out when you can. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

June 01, 2024

Clean - efficient-courteous - only negative would be overbooking and wait time ! Should supply fresh coffee, bottled water and a variety of inexpensive small snacks! Payton, my service attendant was won More

by granddad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
Jun 03, 2024 -

Toyota of Montgomery responded

Thank you for your feedback! We're glad to hear Payton provided wonderful service at Toyota of Montgomery. We'll take note of your suggestions regarding wait times and refreshments!

June 01, 2024

I have used this dealership for the entire time I've owned my car. They went from being trustworthy and quality repairs to slimy and subpar repairs. Take your Car to any place other than this place More

by Alabama2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can't recall who I dealt with.
Jun 03, 2024 -

Toyota of Montgomery responded

It's disheartening to hear about your recent experiences with our service. We strive for consistent quality and trustworthiness, so this feedback is concerning. If you're open to discussing the details further, please reach out directly so we can address these issues properly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

May 29, 2024

Very poor customer service car was not repair as requested .noons assist when I called to report I was told to take my car back where I had the lights out on. I explained to KersevMorris I purchased More

by fthomas
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larder Morris
May 30, 2024 -

Toyota of Montgomery responded

I apologize for the frustrating experience you've had with our service team. It's clear we fell short in addressing your concerns and providing timely assistance, which is not what we strive for. I would like to make this right; please reach out directly so we can discuss how to resolve these issues properly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

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