Toyota of Montgomery - Service Center

Great experience and car service in a timely manner! Staff was friendly and helpful! Always a great experience Staff was friendly and helpful! Always a great experience More

I was Very Happy with my advisor Josh. However the rest of the services I was totally unhappy.. However except for Josh I haven’t been happy with the services since Jericho left. However the rest of the services I was totally unhappy.. However except for Josh I haven’t been happy with the services since Jericho left. More

Professional, caring, keep customer informed. The entire office staff were always helpful, polite and courteous. The entire office staff were always helpful, polite and courteous. More

My service only took 1 hour 10 minites for tire rotation and oil change. Service much faster this time. and oil change. Service much faster this time. More

Karsen in the service department was very helpful and went the extra mile to keep me informed about my invoice. Thank you! went the extra mile to keep me informed about my invoice. Thank you! More

Glad Toyota has this dealership in Montgomery. There needs to be a presents in surrounding area like Prattville. Karsen was very pleasant to work with. There needs to be a presents in surrounding area like Prattville. Karsen was very pleasant to work with. More

After taking each of my Toyotas to an independent shop, each with a different problem it could not fix, I brought them to Toyota of Montgomery who diagnosed and fixed both cars. Service personnel were atte each with a different problem it could not fix, I brought them to Toyota of Montgomery who diagnosed and fixed both cars. Service personnel were attentive and good. More

The wait for service department is super long and the advisors do not update you to give you an estimate of the wait time after you’ve been there for 3-4 hours. They have no idea how to fix technical iss advisors do not update you to give you an estimate of the wait time after you’ve been there for 3-4 hours. They have no idea how to fix technical issues because they don’t have a technology technician. I was having issues with remote connect, where I spoke with support tech they said I needed an update. Luckily I purchased Toyota Extra Care, when they installed the module they returned my car with the lights on the dash and my safety features disabled. When I asked them why were they in their answer was they don’t know and they don’t know how to turn the lights off. I sat at the dealership for 6 straight hours waisting a day waiting on them to try to figure out what’s wrong with my car just for them to tell me they don’t know! A complete waist! More

Second worst service experience I’ve ever had. from the time I called to make an appointment to finally getting my vehicle back was stressful and totally unprofessional. Jon, Service Manager, was from the time I called to make an appointment to finally getting my vehicle back was stressful and totally unprofessional. Jon, Service Manager, was the only professional I talked with and that was the pick up day after them having my vehicle for 6 days. Love Toyota Love Sales Dept but will not return for service or I should say “lack of service” More

While I’m sure they do their best, this dealerships service is atrocious. It took over 2 days for a simple oil change and took over 30 minutes on the phone to even schedule my maintenance. They are nic service is atrocious. It took over 2 days for a simple oil change and took over 30 minutes on the phone to even schedule my maintenance. They are nice and friendly but that only helps so much when you have to wait hours or days for their service. More