Toyota of Murfreesboro

Cheated? Sad buyer 12/17/2015 Reason For Visit Sales (Used) "Even if I wasn't screwed over, I feel like it. " Salesman Mike Batts came rushing to meet m Sad buyer 12/17/2015 Reason For Visit Sales (Used) "Even if I wasn't screwed over, I feel like it. " Salesman Mike Batts came rushing to meet my elderly mom and I as soon as we opened our car doors at the dealership. "How can I help you?" That started my current used car buying experience. Like others listed in this rating forum that unfortunately I did not read before going to TOM, I was told by Mike that darn it the cars that I had pulled from the internet to look at were already sold. He didn't even pause. I said I wanted to look around. He started his sales routine. 'Well what ya lookin for in a car?' I told him. Well here. Look at this one. A pretty white Nissan Altima. Looks good. Lets drive it. Drives good. Seems good. Lets go look at gettin you in this car. I asked for the Carfax which showed no problems, no wrecks. Good. I had a good deal of cash to put on it. I refused to take the car without some warranty. I was told You can't get a warranty without financing some. So the money man takes over for Mike. My deal, right now, feels like I've been cheated. The car had a 'check engine' light. I told mike I didn't want it if something was wrong with it. He said "Let me get it checked". Minutes later, he said "it's nothing. A small part that we will put in will fix it." Ok so I go for it. I agree to finance a warranty and the remaining amount on the car. The money man said 'he'd GIVE me the Permaplate treatment on the car with the purchase of the warranty. I am embarassed to say I did what I have sworn to 'never do again' I trusted them. So Mike got the car washed and ready for me to take. Somewhere along the way Mike lost his dealer plate and he keeps hinting that I stole it like I'd have a use for it Now after bringing the car back for the simple part and the Permaplate and the huge mess made of this by Mike who did not do what he was supposed to do, I am highly ticked off by the treatment I received from Mike Batts, the service dept manager who sassily told me "I can't just give you a car from the lot" because mike didn't have a loaner car set up before I got there. Mike's sassiness to me like it was all my fault and then his last snotty attitude when he finally got me a loaner, he had to make one more comment about someone stealing his dealer tag and then just plopped the loaner keys in my hand and walked away. I told him again I did not have his dealer tag. Now I have my new used car back and I go over the paperwork I signed in trust only to find that I will pay for the permaplate along with all else. So yes I feel cheated and doubt my car and once again hate car dealers. Ps. Mike said the dealership would fill the gas tank when the part was installed-last lie. Also very next morning the same light came right back on. Regretfully dissapointed. More

Buy a car elsewhere 11/11/15 My husband and I bought a Lexus from there. We would never ever recommend them to anyone. They remind me of a slick used car dealership 11/11/15 My husband and I bought a Lexus from there. We would never ever recommend them to anyone. They remind me of a slick used car dealership. They tried to add all kinds of services. We bought some service contract with Lexus of Nashville. We were lied to and told that Lexus knew them well. When we contacted Lexus, they had never heard of Sean..the guy who told us Lexus of Nashville knew him well. Cancelling that was a disaster. We had to call the GM. Finally Holly was the only one who knew what was going on. Brenda, the sales person, told us the spots on the Lexus would come off. We dropped our car off for the repair guy and we called and Brenda said they came out good. When we went to get the car, the spots were still there. Not sure why she lied..did she think we wouldn't notice? We emailed both her and Sean about different things and no response after we tried multiple times to contact them. I would stay away from this place. We have had great experiences with other dealers but this one is not one of them. It is a scam. They tell you anything to get your money. More

Beware of the Service contract We purchased a pre owned Camry. It had about 30,000 miles, and Toyota of Murfreesboro said that a lifetime powertrain warranty came with it. When we We purchased a pre owned Camry. It had about 30,000 miles, and Toyota of Murfreesboro said that a lifetime powertrain warranty came with it. When we went in to sign, we were told that we only get the powertrain warranty if we take the maintenance plan. The plan is another $800. We were told that it would not be a problem to get oil changes and service (I specifically asked because we have had long waits there). Our first oil change, we made the appointment and still had to wait over an hour. Now for the second oil change we are told that the first available appointment is in 2-3 days. My wife was told that she could drop the car off and they will drop her off at work. All this for an oil change....Mobile 1 can do this in 15-20 minutes. We were mislead about the powertrain warranty and the convenience of the maintenance plan. More

Bait and Switch Long story short.... Mike Nobles, Internet Sales Manager, called and said "Great news, we are going to accept your offer for the car you asked about. Long story short.... Mike Nobles, Internet Sales Manager, called and said "Great news, we are going to accept your offer for the car you asked about." It was a red 2012 Camry SE...SE is the key point here. I knew what exactly what I wanted and what I would pay for it. Needless to say, I was excited. After setting up an appointment time of 6:45 pm, it was all set to go. My husband got off work early so we left early. The whole time we were texting back and forth with Mike to let him know we were on our way. his response was "Great. See you in a little while. Woo-hoo...I'm getting the car I've been waiting for. NOT! Mike and his sidekick Steve met us outside and was leading us to an LE not SE. I looked at Mike and said "This deal was for an SE". He said I'm sorry, that one sold right before you got here. I do have this red LE that I can make you a deal on. Needless to say...I wouldn't buy a bottle of water from this dealership if I was suffering from dehydration. BEWARE: as of this posting the car is still posted on their website for sale: Stock No. U119403A VIN 4T1BF1FK6CU605333 More

GREAT Great ALL the way around ......this is the 1st used ive had ...So far So Good ! Matt Breaux was GREAT and didn't know him before walking around lookin Great ALL the way around ......this is the 1st used ive had ...So far So Good ! Matt Breaux was GREAT and didn't know him before walking around looking at cars. More

My new Tundra Shopping for a vehicle shouldnt be tuff, once at Toyota everything clicked. Blake Poteat and the owner made it easy. Thank you, Charles and Lisa Shopping for a vehicle shouldnt be tuff, once at Toyota everything clicked. Blake Poteat and the owner made it easy. Thank you, Charles and Lisa More

Happy with my Highlander I met Steve Woodard last week and bought a car that day. I was very impressed with the new Toyota facility and Steve's ability to treat me as if we we I met Steve Woodard last week and bought a car that day. I was very impressed with the new Toyota facility and Steve's ability to treat me as if we were old friends. I felt very comfortable , no pressure and very informed about the car I bought. I have already told others about this good experience and am very happy with my Highlander. Thanks Steve! Kim Jameson More

NSmith Frank Taylor and Uncle Bud of the internet sales were great to work with!! They were very patient and helpful willing to make personal time.. Thanks Frank Taylor and Uncle Bud of the internet sales were great to work with!! They were very patient and helpful willing to make personal time.. Thanks More

outstanding service and outstanding new auto avalon hybr Once again the dealership owner and the best salesman, Blake, came through with another outstanding sale and taking care of the customer. You guys ar Once again the dealership owner and the best salesman, Blake, came through with another outstanding sale and taking care of the customer. You guys are great. Again, thanks to Blake for the outstanding service and delivery. More

Gus & Doug Gus did a great job selling us our car.Doug was great on the financial end. Salesmen opened doors for us. Everyone was so friendly & helpful. Beautifu Gus did a great job selling us our car.Doug was great on the financial end. Salesmen opened doors for us. Everyone was so friendly & helpful. Beautiful, clean dealership. Was treated like royalty by Gus & others there. Would definitely purchase another vehicle from here if needed to. Many thank yous to Gus! Lisa & Mark Meier More