Toyota of Muscatine

Toyota of Muscatine responded

Hello, We understand your frustrations and are sorry to hear your disappointment towards your experience with us. Since this situation arose, we've tried countless times to lend our support in remedying the situation. Our team has gone above and beyond in attempt to help, and it was made clear that you were to title your own vehicle in the state of Illinois. In regard to your recommendations, these are practices all customers should review any time a large purchase is made. We go over the paperwork in detail in our business office before any signing takes place, and recommend to review all personal details for accuracy. It is up to the customer to communicate any discrepancies, especially when purchasing as a business entity versus a personal vehicle, prior to signing documents. We hope that you have since found resolution to your situation. If there is something additional we can assist with, please let us know.

shah.rajesh.b responded

Response to Dealer: Thank you for your reply. Your statement does not address the central issue. At the time of signing, I was presented with an electronic signature screen on a tablet that displayed only signature capture fields, without visibility of the underlying document content reflecting purchaser designation. As a result, my signature was obtained without a clear and informed opportunity to verify that the purchaser was recorded incorrectly as an individual rather than the intended entity. This is not a matter of general document review, but rather: A process deficiency in the electronic signing workflow, and A failure to ensure accurate purchaser designation at the time of execution Since identifying the issue, I have: Repeatedly requested correction Provided standard Illinois correction documentation Sought only a straightforward fix that is within the dealership’s control However, the core problem remains: The title/assignment reflects incorrect purchaser information, and The original documentation required to complete proper registration has not been corrected or reissued The suggestion that responsibility rests solely with the customer does not reflect the fact that: The dealership controls document preparation, execution process, and title assignment — and is the only party able to correct such errors. I remain open to resolution and continue to request: Proper correction of title documentation so the vehicle can be lawfully registered as intended.

shah.rajesh.b responded

Response to Dealer: Thank you for your reply. Your statement does not address the central issue. At the time of signing, I was presented with an electronic signature screen on a tablet that displayed only signature capture fields, without visibility of the underlying document content reflecting purchaser designation. As a result, my signature was obtained without a clear and informed opportunity to verify that the purchaser was recorded incorrectly as an individual rather than the intended entity. This is not a matter of general document review, but rather: A process deficiency in the electronic signing workflow, and A failure to ensure accurate purchaser designation at the time of execution Since identifying the issue, I have: Repeatedly requested correction Provided standard Illinois correction documentation Sought only a straightforward fix that is within the dealership’s control However, the core problem remains: The title/assignment reflects incorrect purchaser information, and The original documentation required to complete proper registration has not been corrected or reissued The suggestion that responsibility rests solely with the customer does not reflect the fact that: The dealership controls document preparation, execution process, and title assignment — and is the only party able to correct such errors. I remain open to resolution and continue to request: Proper correction of title documentation so the vehicle can be lawfully registered as intended.

shah.rajesh.b responded

Final Response: Thank you for your reply. I have already clarified the key facts, and I will summarize briefly to avoid repetition. At the time of execution, the signing process did not provide a clear opportunity to review the final purchaser designation, and the resulting documentation reflects an incorrect purchaser. Since then, I have repeatedly requested a straightforward correction using standard procedures available to the dealership. The issue remains unresolved: The title/assignment contains incorrect purchaser information The original documentation required for lawful registration has not been corrected or reissued As a result, the vehicle cannot be properly registered despite following required steps. Given the lack of corrective action despite multiple requests, this matter is now being addressed through appropriate formal channels. I remain open to resolution should corrective action be taken.

Toyota of Muscatine responded

Rajesh, my apologies I am just reiterating what was communicated to me. I was not involved with this situation, I simply reply to our reviews online. I am looking into this further and pushing for this situation to reach some kind of resolution.

Toyota of Muscatine responded

Rajesh, has this situation reached a resolution? I just want to check in, I know you were speaking with our Dealer Principal and he was pushing to get this resolved. Please let me know, I want to make sure we can get this taken care of as soon as possible. Thank you!