Toyota of Nashua

Should you really have a bad experience spending $50K + I bought my second new Tundra Limited from Toyota of Nashua. The first truck (4 years ago) experience wasn't horrible but they were underhanded in ho I bought my second new Tundra Limited from Toyota of Nashua. The first truck (4 years ago) experience wasn't horrible but they were underhanded in how they obtained credit and financing. Toyota had 0.9% financing and I was going with that. When everything was ready sat down to do the paperwork and realized the Loan was through Eastern Bank. I realized then that they had done that so they could keep the $1,500 Toyota rebate.....A little slimy but I didn't argue too much as I got the truck and rate I wanted. What I found out later was that I had 4 hard credit inquires from them as they sent my info to at least 4 banks at the same time to get a low rate so they could keep the $1,500 rebate. Flash forward to my next truck. I was a little hesitant to go back but they had the exact truck I thought I wanted. When I decided I was going to get a truck from them I told them what had happened the last time and specifically stated that I was going with Toyota financing and they only had authorization to check my credit once, and I even wrote that on the form. I found a truck, we negotiated, they did the Toyota loan paperwork (credit check....) and then they had to get the truck from another dealership as the one they had listed on website was already sold. They tell me it will be a week. During this week I know I"m going to want to purchase about $1K in parts TRD parts (I provided a list of part numbers.....).....I ask the salesman if they can do anything, he tells me to talk to the parts manager. Parts manager tells me to work with the salesman. In the end nobody would get back to me on the parts I wanted so I ordered them somewhere else. Now I"m waiting for the truck.... I don't hear and have to call, they don't call back until next day letting me know truck will be late but there the next day. Next day no call, I call them, still not there, they will look into and call me....no call. I call them and they tell me Friday. I call Friday at noon and no response. They call me at 3pm and say the truck is there and ready! I tell them I can be there in an hour but have plans but if truck and paperwork can be ready to go I"ll come down......no problem they say....30 minutes max to do the paperwork! I arrive in an hour and sales manager knows I'm pressed for time. Tells me they will be right with me. I wait for 20 minutes then they start running around. Finance manager tells me they just gave him my paperwork......salesman says they are prepping the truck. After 1.5 hours the truck is ready (this is over 3 hours since the call that said everything is ready...). They pull truck up and there are a couple decent size scratch's on the side of it.... I take the truck because my trade has been stripped of plates, etc. I know I can compound/was the scratch's out.....but really? A $50K+ truck and I have to compound scratch's out of it? They did tell me if I brought it back they would take care of it, but I'm so irritated with them, I'm not going back. As I'm driving home, I get a credit alert......they checked my credit again!! I got home and emailed the general manager, sales manage and finance manager. No response, a week later another email, no response. I also was due a refund from the balance on my service contract. Finance manger said they would help me with that as they had to sign. I send them all the paperwork and leave multiple emails and voicemails over 4 weeks asking if they got the paperwork and had submitted it... no response to calls or emails. In the interest of full disclosure, I did receive the service contract refund (5 months later...) but a simple response to multiple inquires would have gone a long way. In 4 years I had purchased 2 very expensive trucks. I don't expect to be treated any differently than anyone else....but if this is how I'm treated I have to imagine this is pretty commonplace. The only logical explanation is that Toyota of Nashua is so busy, they don't need to take care of their customers so I'll be sure to share that observation with everyone who will listen. I love Toyota's and will continue to purchase them for my family and I, but not from Toyota of Nashua. More

Not sure about others there but one is enough, Never Again! I normally don't give people ratings but Andy B from Toyota of Nashua you earned A Gold Star in my book! I know salesmen have to beat around the Bush I normally don't give people ratings but Andy B from Toyota of Nashua you earned A Gold Star in my book! I know salesmen have to beat around the Bush and throw a few white lies in here and there but Andy went above and beyond! I was told he had exactly what I wanted but it was located somewhere else and had to be shipped here. I specifically asked over and over if it was A 19 Camry the color I wanted, if the navigation and audio system were compatible with android because I heard it was not, and specified I wanted it with a starter. I had driven the same thing I had said except that it was a different color and a hybrid. I was told by Andy that the car was exactly the same as the one I drove with the exception of the engine and color.. well to get to the point.. I paid 1000 to have the car shipped here, found out the "soft inquiry" Andy had me sign for was actually a hard inquiry on my credit, then even though I specified I wanted to get my loan through my credit union and Andy agreed it would be better, I find out when I went to sign papers my credit was pulled again and the loan was processed by Toyota! I was pissed and they said they could fix it and I could refinance through DCU if I don't mind a 3rd hard inquiry! I pretty much had it and just wanted to be done with them! I signed what I needed to and handed my keys over for my trade. I went to get the key for the new car and noticed there was no button for a starter. I asked about it and was told by finance that if I wanted a starter it was going to cost another 500 and I would need to wait to get it. So thank you Andy for all the lies that it had a starter, charger plate for my phone, compatable to connect with my phone, pulling 2 hard inquiries on my credit without my consent and to top it off The car ended up being a 2018 manufactured in 2017 not the 2019 I was told I was getting! So THANK YOU ANDY B AT TOYOTA OF NASHUA FOR BEING A 5 STAR xxx! More

Thanks for my new RAV4! Mike Smokler helped get me into a new perfect RAV4. Took some haggling but he got me the deal I wanted and am very happy with my new car. Thanks again Mike Smokler helped get me into a new perfect RAV4. Took some haggling but he got me the deal I wanted and am very happy with my new car. Thanks again! More

Bad Behavior from Sales I visited today an badly humiliated by a very bad tamper sales manager Nick DIGIROLAMA who doesn't know how to talk to another human specially when it I visited today an badly humiliated by a very bad tamper sales manager Nick DIGIROLAMA who doesn't know how to talk to another human specially when it's your customer in your dealership. These type of people should not be in the sales where they have contact/talk to customers in person because this gentleman has very serious issues when it comes talking to humans..I would recommend anyone to this dealership if that gentleman is in that sales team. More

Used truck Thank you to Derek Yerardi for helping us buy a truck that was right for us. Thanks for everything . You made it easy and painless Thank you to Derek Yerardi for helping us buy a truck that was right for us. Thanks for everything . You made it easy and painless More

The best ever I went to Toyota of Nashua with a friend of mine to get a good deal on a car and Nick Nisotakis helped me like no other sales person has ever before. I went to Toyota of Nashua with a friend of mine to get a good deal on a car and Nick Nisotakis helped me like no other sales person has ever before. He was very polite and respectful and did everything in his power to make sure we got the car and the price we wanted to pay. Couldn't ask for better sales performance than that. Nick was definitely everything you could ask for when it comes to a car salesman. He didn't just sell any car to us, he built a relationship with us. I'll always recommend him to anybody looking for a car at Toyota of Nashua. More

Excellent service with you at the forefront Mr. Smokler was extremely helpful throughout the process. I never felt pressured. The goal was clearly on me finding the right vehicle and not just fo Mr. Smokler was extremely helpful throughout the process. I never felt pressured. The goal was clearly on me finding the right vehicle and not just for him to make a sale. I did not feel that same sentiment from other dealers. There were a variety of colors and interiors with more coming in the future. Mr. Smokler answered all questions and when he didn’t know the answer, he asked someone who knew. He handled every part of the transaction well. I love my RAV4 limited and am excited to tell others about my experience. I got a better deal than I feel I would have gotten elsewhere. We looked at all the options, and my needs felt like the priority at every step. More

Sales My salesman Otis at Nashua Toyota was very professional and helpful. Let me look at a number of vehicles and was more than willing to go out of his wa My salesman Otis at Nashua Toyota was very professional and helpful. Let me look at a number of vehicles and was more than willing to go out of his way to help. When I had to get my tonneau cover put on I brought it over to service and they will also very good. I would do business with Otis again in the future and given an excellent rating whenever needed. More

Mike Smokler was great!! Go in and see Mike S and he will take great care of you. Was very knowledgeable and got me the best car for the value Go in and see Mike S and he will take great care of you. Was very knowledgeable and got me the best car for the value More

Great experience Had the best buying experience at Toyota of Nashua today. Very efficient and speedy service provided by our super personable and thorough salesman, Had the best buying experience at Toyota of Nashua today. Very efficient and speedy service provided by our super personable and thorough salesman, Michael Smokler. Would recommend him any day! More