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Toyota of New Bern

New Bern, NC

4.8
363 Reviews

5010 U.S. 70

New Bern, NC

28560

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363 Reviews of Toyota of New Bern

October 03, 2026

I have had my Lexus 2008 ES350 serviced at the New Bern Toyota since I moved to Carteret County. I am pleased with the service provided today. Robert’s great to work with. He’s friendly and attentive to th More

by tipthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 04, 2026 -

Toyota of New Bern responded

Tip, thank you for sharing your feedback about Robert and the team at Toyota of New Bern. We look forward to seeing you again! Safe travels!

September 24, 2026

Went in for two things - a factory software update involving the dashboard display, and since I was there, my first annual state inspection. All went smoothly ! More

by tedpjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I didn't get names
Sep 24, 2026 -

Toyota of New Bern responded

We're glad to hear everything went smoothly with the software update and inspection! Thank you for choosing Toyota of New Bern. We’re here if you need anything else!

September 16, 2026

Very professional people and very helpful and informed every step of the way thsnk you More

by cynthiayoung0922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Sep 17, 2026 -

Toyota of New Bern responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Toyota of New Bern!

September 10, 2026

The dealership appears to be extremely customer friendly. Had the opportunity to meet with 3 or 4 people from the sales staff to include the finance manager and they were all very helpful, friendly and excep More

by Sonnymoe82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Smith, Michael Moore, Tommy Jones
Sep 10, 2026 -

Toyota of New Bern responded

It's fantastic to know our team made you feel comfortable and confident throughout the entire process. Thank you for choosing Toyota of New Bern, and we hope to see you again down the road!

August 26, 2026

Heather greeted me with a smile and an upbeat attitude for an 8am service appointment. Her attitude while checking me in and checking me out was infectious. Service departments need more people like Heath More

by Pastorstevepetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather …. A 5 star employee
Aug 27, 2026 -

Toyota of New Bern responded

We're delighted to hear Heather made your visit a positive one from start to finish! Thank you for choosing Toyota of New Bern and for sharing your feedback with us!

August 22, 2026

I was able to get an appointment with their service department quickly….upon arrival I was greeted by Sam, who was both friendly and professional. I was able to get in out in less than an hour. More

by Drsbeiern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in the Service department
Aug 25, 2026 -

Toyota of New Bern responded

We are delighted to hear that Sam provided excellent service and made the process swift and efficient. Thank you for choosing Toyota of New Bern. We hope to assist you again in the future!

August 18, 2026

Toyota of New Bern was a great experience. My salesman Michael was great very knowledgeable and easy going. He made buying my new truck very easy.There was never any pressure to buy. I would More

by frankcatanese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Aug 18, 2026 -

Toyota of New Bern responded

Hi Frank! We're happy to hear Michael made your truck-buying experience so smooth and pressure-free. Thank you for recommending Toyota of New Bern, and enjoy your new truck! Safe travels!

July 25, 2026

Quiet clean and peaceful! The service went well with no distractions. The amenities was refreshing More

by canteyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Jul 27, 2026 -

Toyota of New Bern responded

Thanks so much for taking the time to leave Toyota of New Bern a great review!

July 23, 2026

I have owned my Toyota RAV4 for a year and purchased it from Toyota New Bern. It is a wonderful dealership and they have been professional and caring every time I have required a service or assistance. More

by caroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 23, 2026 -

Toyota of New Bern responded

Caroline, thank you for sharing your thoughtful review of our team! We appreciate your business and hope to see you again at Toyota of New Bern. Take care!

July 10, 2026

Heather is always super friendly and professional. She was the one who discovered my radiator issues everyone else would blow off. Thanks heather More

by usmcbrat84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Jul 13, 2026 -

Toyota of New Bern responded

We're so glad Heather could assist you so thoroughly! Thank you for choosing Toyota of New Bern and sharing your experience.

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