Toyota of New Bern

Not long ago, I brought in my Tundra for service and a Road Force balance. On checking out, I was told that 2 of my 4 tires wouldn't balance correctly, despite paying more than $90 for that component of t Road Force balance. On checking out, I was told that 2 of my 4 tires wouldn't balance correctly, despite paying more than $90 for that component of the service. I was displeased, to say the least, and wrote about my experience through DealerRater. That evening, I was contacted by the general manager, Mark Genereux, who claimed that he wanted to ameliorate my feelings. By doing so, he only made things worse as the conversation soon spiraled downhill. I found him to be rude, arrogant, and contentious. The first rule of customer satisfaction is "Don't tick off the customer," so in that, he failed horribly. At issue was the balance job. My Tundra drove worse than before I had brought it in. Genereux claimed that the tech told him, "my tires were old and wore out [sic]." I bounced down the road for a few days considering that possibility. I shopped around for new tires at several places. All of them told me that I don't need new tires, and, in fact, they look quite good. As it turns out, there was only a bit of tread wear, and they were certainly not "wore out." I went back to one of these places for a standard balance and... guess what?... the truck is driving very smoothly now, on tires that will likely last another 25-30K miles. When I combine my recent service experience with earlier horrid experiences with sales at Toyota of New Bern, I cannot recommend them at all. In fact, I think it's the rudest, most incompetent car dealership I've ever encountered. I'll go back to what I had been doing for years: Driving to Kinston to a dealership that respects its customers. How ToNB stays in business is beyond me. More

We were very impresed with Paul Stokes with his thoroughness in regard to assisting us in describing the features, differences, and capabilities of the various Corolla models. We feel that we got a thoroughness in regard to assisting us in describing the features, differences, and capabilities of the various Corolla models. We feel that we got a fair price for our Camry trade-in and were especially pleased with the final negotiated price of our beautiful new gold Corolla LE. As a result, we cancelled our plans to also go to the Toyota dealership in Greenville, and made the purchase at Toyota of New Bern, NC Thanks to Paul Stokes and the dealership staff. I would like to express my total disgust with this form. I have done it four times and it won't accept. I have no intention of puting my name, etc. in any social media. More

As a ultimately satisfied customer, I gave the ratings wishing to push it to 10 out of 5! Service was Excellent! Definetly looking forward to purchasing products from the Toyota Of New Bern Dealership. Th wishing to push it to 10 out of 5! Service was Excellent! Definetly looking forward to purchasing products from the Toyota Of New Bern Dealership. Thanks to Bob as well as Jason, I am a very VERY VERY proud owner of a Used Toyota. A used toyota with excellent care in excellent condition. I HIGHLY recommend Toyota OF New Bern to my co-workers, friends, family, everyone I conversate with who are interested in buying a vehicle. Thanks for all you guys do! Much appreciated! More

Salesman was knowledgeable about the vehicle, everyone was friendly and eager to work with us on price. They seemed sincere in wanting our business . Especially liked the dealership policy of free servi was friendly and eager to work with us on price. They seemed sincere in wanting our business . Especially liked the dealership policy of free service . More

Bob was very friendly and accomodating. We have been very satisfied with the service we have had performed on our previous vehicle at the dealership. I would recommend Bob and the Toyota of New Bern Dealersh satisfied with the service we have had performed on our previous vehicle at the dealership. I would recommend Bob and the Toyota of New Bern Dealership to anyone interested in buying a new vehicle. More

My wife had purchased a 2012 Forester from Bruce Smith and it was a great experience in and out the door. So when I decided to replace my truck I called Bruce.(I got his contact information from a birthda and it was a great experience in and out the door. So when I decided to replace my truck I called Bruce.(I got his contact information from a birthday card Bruce recently sent my wife.) I asked for an out the door price which he gave and it was very fair. I wanted a specific color which was being delivered to the Greenville store and I asked if it was possible to trade one of New Bern's incoming Foresters for the color I requested.Bruce said he could and that the car would be in Friday.He called on Thursday to let me know the car would be in later that afternoon. I picked it up. The paperwork was done in a timely fashion with no hassle at all.I was given a tour of the facility and Bruce walked me through the Forester's set up. This was much appreciated. All in all both purchases were painless and I will highly recommend Subaru of New Bern and especially Bruce. More

This was a very interesting experience.Paul was full of energy and very friendly.I told him what I was looking for and he helped me get the best deal that could be offered.I will go back again and refer hi energy and very friendly.I told him what I was looking for and he helped me get the best deal that could be offered.I will go back again and refer him to all my fellow workers and friends. Nora Gillikin More

Bruce Smith was very friendly and courteous. He showed us the cars we were interested in and did not pressure us to buy. He pointed out the good points of each car and answered all of our questions. On us the cars we were interested in and did not pressure us to buy. He pointed out the good points of each car and answered all of our questions. On a scale of 1 - 10, I would give Bruce a 10. I love my new Prius. Sincerely, Sally Cornford The dealership is great, but I don't like having to log into any other account. More

Yesterday my husband and I went into Toyota-Subaru to just look at new Camarys...We worked with Paul Stokes and I can say that from start to finish "WOW"...He walked us through each step of looking, to g just look at new Camarys...We worked with Paul Stokes and I can say that from start to finish "WOW"...He walked us through each step of looking, to getting the price we wanted to showing us around the building, so at later dates(oil change and other services) we would know where to go, who to ask for and what steps were needed.....His customer service was ABOVE and beyond other experiences we have had in buying vehicles!!!Thank you Paul, for making us feel like we mattered to you>>WE will see you again!!!!!!!!!!!! More

Great service. Worked to get us a good deal on car and payment options. Would recommend and will go back when comes time to get another car. payment options. Would recommend and will go back when comes time to get another car. More