Back

Toyota of New Bern

New Bern, NC

4.8
342 Reviews

5010 U.S. 70

New Bern, NC

28560

Directions

By Type

342 Reviews of Toyota of New Bern

May 01, 2026

What a joy it was to have Mike and the staff come to our aid. We have been looking for a Highlander for over a year. Many dealerships. Thanks to Mike we weren’t able to drive a new Highlander home. We li More

by Bashairfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Pedranti
April 30, 2026

Always the best and very helpful good customer service they tell you what you need to do and what you don’t need 😊 More

by Ibrahim.alssoudi29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 30, 2026 -

Toyota of New Bern responded

Ibrahim, we are grateful for your five-star review and for choosing Toyota of New Bern. Our Service Team looks forward to seeing you at your next appointment!

April 13, 2026

I found the dealership to be very personable, informative and professional. The salesman was very knowledgeable and helpful and patient. He gave us facts and we left to think about everything and returned a More

by dktrish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Augsburget
Apr 14, 2026 -

Toyota of New Bern responded

We're ecstatic that you had such a smooth and informative car-buying experience with our team! Thank you from all of us at Toyota of New Bern!

April 11, 2026

I personally have had Toyota of New Bern service my vehicle and I give them 100% of professional work that was performed on my vehicle. I would recommend Toyota of New Bern to everyone for quality serv More

by suozzosandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I would say all employees will be good
Apr 13, 2026 -

Toyota of New Bern responded

Your recommendation means so much to all of us at Toyota of New Bern, Sandra! Thank you for putting your trust in our team and making the trip from Greenville. We wish you safe travels ahead!

March 26, 2026

We just purchased a new vehicle at this dealership and Matt Feeney was the sales agent. He was very helpful, courteous and very knowledgeable. He helped us through every step of the process. All the staff More

by FDuncan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Feeney 5 star
Mar 26, 2026 -

Toyota of New Bern responded

Congratulations on your new vehicle! We are so glad to hear that Matt and the rest of our team made the process so smooth. Thank you for recommending Toyota of New Bern! We wish you safe travels ahead.

March 25, 2026

Great customer service! Very professional. They make you feel at home each time I go and will be happy to answer any question. More

by Heddacia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Briggs
Mar 26, 2026 -

Toyota of New Bern responded

Heddacia, thank you for sharing your fantastic feedback about our team! We truly appreciate your business, and we hope to see you again at Toyota of New Bern in the future!

March 20, 2026

Great customer support and very professional. I would definitely recommend this service to all of my associates. More

by rj1974902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Mar 20, 2026 -

Toyota of New Bern responded

We appreciate your recommendation! Thank you for choosing Toyota of New Bern and sharing your support for our team. We hope to welcome you back in the future. Safe travels!

February 09, 2026

I disagree with the billing for the service. The total payment was $298, and when I paid, the invoice didn't reflect the work done. I then called the representative, and they said they could ema More

by Luciovan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Mar 05, 2026 -

Toyota of New Bern responded

Lucio, we appreciate your feedback and are sorry to hear about the issues with your invoice and the cleanliness of your vehicle. We take these concerns seriously and would like to better understand what happened so that we can make things right. Please contact me at your earliest convenience so that we can assist you further. Thank you, Nathan Rhodes - Marketing Director - (252) 637-7200

January 16, 2026

Zoe, my salesperson, was excellent to deal with. No pressure from her, was very knowledgeable about vehicle and pleasant personality! Once purchased, spent time helping me to set up programs and m More

by jarmansue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zoe and Nathan
Jan 16, 2026 -

jarmansue responded

Many thanks Zoe for your patience!

January 08, 2026

Toyota of Newbern is my go to for service. They are honest and do their best to do highly quality work. Heather, the service representative is absolutely great at her job. She is knowledgeabl More

by Box2hist77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Jan 08, 2026 -

Toyota of New Bern responded

Thank you for making Toyota of New Bern your go-to service center! We're glad to hear Heather shines in her role. We appreciate your support!

1
...