Toyota of North Charlotte - Service Center

Exceptional Although my wrecked car was not worked on by your body shop since it was declared totaled by the insurance adjusters, Kendra Tipton was magnificent in Although my wrecked car was not worked on by your body shop since it was declared totaled by the insurance adjusters, Kendra Tipton was magnificent in checking my car out, reviewing the damage with me, answering any questions that I had. She was so efficient and truly sympathetic to my problem, not only with the car damage, but also to the problems that I initially had with the trucking company's insurance carrier. Hopefully, I never have another accident, but if I do, I will definitely bring it to your shop. More

Fast and efficient From the time I dropped my car off to when I picked it up was very fast. There were no issuesuch everything went as planned. As a single mother with From the time I dropped my car off to when I picked it up was very fast. There were no issuesuch everything went as planned. As a single mother with 2 children my time is vwry limited. Your dealership accommodated my schedule and I greatly appreciate it. More

Excellent job & very thorough Mathias "Ty" Cooke did an excellent job getting all the needed information and data required to get the work processed properly. He asked a lot of qu Mathias "Ty" Cooke did an excellent job getting all the needed information and data required to get the work processed properly. He asked a lot of questions to be sure he got everything needed to accomplish the task at hand as well s make me feel comfortable with the process and the the time needed to accomplish what was needed. Overall, jobwell done. More

Always good! As we bring car in we are always greeted by a service person. They get us in for oil change or any other concerns we have concerning our car. Not for As we bring car in we are always greeted by a service person. They get us in for oil change or any other concerns we have concerning our car. Not for long its ready for pick up! Thanks Toyota! More

Scheduled Oil Change I had my scheduled 20000 mile oil change on Friday. Russell Martin was my service rep, and he made sure that I got a tire rotation, a cabin filter re I had my scheduled 20000 mile oil change on Friday. Russell Martin was my service rep, and he made sure that I got a tire rotation, a cabin filter replacement and a car wash to go along with my oil change. And I got away in the promised time frame. That is the kind of service I like. More

From sales to service, I can highly recommend Connor Mccullough was my service rep during my most recent visit June 4 2015. Connor was professional, friendly and courteous both before and after Connor Mccullough was my service rep during my most recent visit June 4 2015. Connor was professional, friendly and courteous both before and after the service. He was able to take care of the Recall part replacement parts and ran it through a complimentary car wash -- all in less time than anticipated. Thanks! More

Always Great Service We have been using the service department at Toyota of North Charlotte since we moved to the area 5 years ago. Eric Olson has been our service adviso We have been using the service department at Toyota of North Charlotte since we moved to the area 5 years ago. Eric Olson has been our service advisor from the beginning. Eric is pleasant, knowledgable, and just great to work with in general. I never worry when our vehicles need repair or service as it's always a good experience. More

Matthias Cooke is the best! Very helpful! Provided excellent service at an affordable cost! Customer service was made a priority! They even matched prices for some services. I Wi Very helpful! Provided excellent service at an affordable cost! Customer service was made a priority! They even matched prices for some services. I Will be back! More

Kendra Tipton gave me excellent service! Car repairs are no fun but a big reason I keep coming back here is because of the great service given by Kendra Tipton! I've had mostly negative Car repairs are no fun but a big reason I keep coming back here is because of the great service given by Kendra Tipton! I've had mostly negative experiences with the other service repair folks but the collission center does a tremendous job and I never feel like I'm being taken advantage of. I would give Kendra a big raise/promotion if I were her boss. Sharp lady, very responsive, honest and excellent interpersonal skils. More

Excellence Service, Every time I want to thank Will Gaddy at Toyota of North Charlotte for always providing an excellent service experience. He is very professional and goes above I want to thank Will Gaddy at Toyota of North Charlotte for always providing an excellent service experience. He is very professional and goes above and beyond to ensure that I am satisified and all my care car needs are met. He is always accommodating and I appreciate his flexibility and professionalism. I have an extremely busy schedule and do not have time to stand around waiting to talk to someone or for a shuttle to my office. I have never had to wait to talk to Will or for a ride to my office. Thank you Will Gaddy and your team at Toyota of North Charlotte. I would not consider taking my truck to anyone else even if they were cheaper. More