Toyota of North Charlotte - Service Center

This is my 3rd car with Toyota of North Charlotte. I took my vehicle for the recommended maintenance. The service was very good. Brandy assisted me with my first maintenance service 5 years ago. Today, she c my vehicle for the recommended maintenance. The service was very good. Brandy assisted me with my first maintenance service 5 years ago. Today, she continues to greet every customer with a smile on her face, and is always willing to acommodate to your needs and very clear explaining the service to be given. I will definitely recommend her to anyone looking for a good customer service - especially if you are (like me) not so knowlegeable with cars. Thank you Brandy Stead for all the good work, for going above and beyond! More

I have lived in Huntersville for 4 years and have always used the Toyota of North Charlotte for all my service needs of my 2006 Prius. The team has always been helpful. I am relocating out of state but I used the Toyota of North Charlotte for all my service needs of my 2006 Prius. The team has always been helpful. I am relocating out of state but I would recommend this service team for anyone with Toyota vehicles. More

I HAVE TAKEN ALL OF MY VEHICLES TO TOYOTA NORTH CHARLOTTE WHEN EVER I NEED ANY REPAIRS. THEY ARE ALWAYS GOOD TO WORK WITH, DOES GREAT WORK AND IS READY WHEN PROMISED WHEN EVER I NEED ANY REPAIRS. THEY ARE ALWAYS GOOD TO WORK WITH, DOES GREAT WORK AND IS READY WHEN PROMISED More

Bryan has managed the service & repair for our entire family's cars for over six years! He is extremely professional and very careful to make sure we receive quality & timely service. I travel for work family's cars for over six years! He is extremely professional and very careful to make sure we receive quality & timely service. I travel for work over 500 miles a week across the state and worry often as to the reliability of an older car. Bryan goes above and beyond the "call of duty" to make sure my car is in excellent condition which allows me to travel "worry-free"!! Where there has been any problem with service (which has been rare) he immediatley resolves the problem without any question! We love the service at this dealership and that says a lot as we had never used a dealership for service until our relationship with Bryan began! We had always preferred the smaller service shop where we had a personal relationship we could rely on. When we switched one time for some service at Toyota, our experience with Bryan made us loyal customers from that point on...... Kudos to Bryan!!!! Rose Bailey & Jay Lesemann More

Brought my vehicle in for service what a great experience they were friendly knowledgeable and informed me of what I needed today and what to expect in the future they went over what I call a health report f they were friendly knowledgeable and informed me of what I needed today and what to expect in the future they went over what I call a health report for my car so that I was informed and I didn't need it yet but I went ahead and took advantage of the buy 3 get one free tire sale because it was my decision not theirs the have always treated me my family and friends like we are family and I guess we're are because we are in the Toyota family I went and test drove the new 2012 Toyota Camry while I was in service with my Camry what a difference in the cars I will probably be trading my car in soon . Another great experience a my favorite dealership in Charlotte. You owe it to yourself to try them even if you have visited before try again More

I recently made an appointment with the service department for a four wheel alignment because of an unusual wear pattern on my tires. I also had a slow leak in the passenger front tire (about 2 pou department for a four wheel alignment because of an unusual wear pattern on my tires. I also had a slow leak in the passenger front tire (about 2 pounds a week). It takes me an hour and fifteen minutes to drive to the dealership. I drive the distance because there service department has treated me well until this problem and I bought a truck there as well. Upon arrival I was greeted by Shawn (service writter) and told him my two reasons for my visit. He wrote up the service order after I explained the reason for my appointment and told him about the leak in the front tire. I signed the work order assuming the alignment and tire repair was written on the order. Yes, I should have read it but I just finished telling what I needed. After about an hour another service writter comes to tell me my car is all finished. I paid my bill and returned home. Two days later I decided to put the receipt in the car with all my service records and noticed that nothing was on the receipt about fixing the tire. They did not charge me for a tire leak repair because they never did it. Shawn had not written the tire repair information on the repair order at all. It would seem that he was not capable of remembering this item just two minutes after I told him about it. Remember I live an hour and fifteen minute away. Not thrilled about driving the distance again. After writing my complaint on DealerRater.com, I was notified by the service manager. He apoligized for the mistake and offered to pay for the tire repair at a location of my choice closer to my home. I got the repair done, sent a copy of the receipt to the service manager and two days later received a check for the cost of the tire repair. It was refreshing to see a business step up and do the right thing. Anybody can make a mistake, how a company handles their mistake determines if I continue to do business with them or not. I will continue to do business with Toyota of N.Charlotte. More

I have used the service department @ Toyota of North Charlotte (Lake Norman) for over 5 years now and have had nothing but good in my dealings with the Service department and the Service Writers. Ever s Charlotte (Lake Norman) for over 5 years now and have had nothing but good in my dealings with the Service department and the Service Writers. Ever since I have owned a Toyota, I have had the same service writer (Todd Hansbrough). I have called this guy from the side of the road for advice on noises or possible problems with my vehicle and he answered every question and concern. He even gives me the cost of my scheduled maintenance over the phone or text message. (Yes, he even provided me with his personal Cell Number for any concerns after hours!!!). ALL of my services on my Toyota's have been done here and I will always continue as long as Mr. Hansbrough is employed there. I will also add however, that if Mr. Hansbrough is not available, I have nothing but praise for the other Service Writers (Brandi, Will, Brian, and even the Service Manager Paul). Though they compete among each other, they still work as one when it comes to customer satisfaction. More

I have been dealing with the Toyota dealership of North Charlotte since 2004 when I purchased my Highlander. There have been a couple of mishaps due to faulty parts so I have gotten to know Will Gaddy and Charlotte since 2004 when I purchased my Highlander. There have been a couple of mishaps due to faulty parts so I have gotten to know Will Gaddy and Brandy(do not know last name) very well. I can't say enough about how good they are. Will's concern about my safety and well being are unmatched. The service department is prompt, very efficient and they do not "surprise" you with an unexpected charge. They are upfront with all charges and keep you informed of any up coming service. In the case of my parts problems (oil filter and timing belt), Will wentfar beyond anything I could have imagined. He made sure my car was fixed quickly, gave me a loaner car so I would still have transportaton and had my car washed and cleaned before I picked it up. I trust him completely when it comes to my car - in fact, he would tell me the ocean was purple and I'd believe him. My rating for the service department is an A+ and I have recommended them to my friends. And as far as the trouble Toyota is having, it doesn't affect my opinion - I will always drive a Toyota. More

I have had my Lexus serviced at Toyota of North Charlotte for over 5 years. All of the service reps are very helpful and friendly. You treat people as you wish to be treated.I have always had a positive expe for over 5 years. All of the service reps are very helpful and friendly. You treat people as you wish to be treated.I have always had a positive experience with their service dept. This past year we sold my wifes Chevy Tahoe and bought another Lexus which the folks at Toyota of North Charlotte service for us. As long as they keep treating us right, we will keep coming back! More

Service department has never been able to fix our car. The steering has been shaky since new, while under warranty they balanced tires aligned the front end repeatedly. When the warranty ended we are stu The steering has been shaky since new, while under warranty they balanced tires aligned the front end repeatedly. When the warranty ended we are stuck paying for these services to make the car driveable. Now with all the acceleration recalls most customers are saying how issues were just ignored at the dealer and the company, we do believe that is so since we experienced it first hand. Last time we visted the dealer they left a shop rag in out HVAC system to be chewed up by the blower. We emailed the service manager and vowed to never go back to this dealer when we never heard back from them. More