Toyota of North Miami

I had my car serviced Oct 18 2026. Billy Laden is a wonderful person .He was very helpful kind and professional. He explained in details what needed to be done and reviewed what was d Billy Laden is a wonderful person .He was very helpful kind and professional. He explained in details what needed to be done and reviewed what was done when the car was ready.I come to Toyota of North Miami service only because Billy is there More

Estoy muy satisfecha con el trabajo realizado en mi vehículo. Y mejor por el trato a mi persona . Gracias vehículo. Y mejor por el trato a mi persona . Gracias More

Very professional treatment whenever I take my car for service at the dealership. I feel well taken care of. service at the dealership. I feel well taken care of. More

I had a very disappointing experience purchasing a used 2024 Toyota Prius remotely from Toyota of North Miami on August 5, 2026. My salesperson was Andrii Buziurov. Because I was purchasing remotely, I dep 2024 Toyota Prius remotely from Toyota of North Miami on August 5, 2026. My salesperson was Andrii Buziurov. Because I was purchasing remotely, I depended heavily on the information, photos, and video provided by the dealership. Before buying the vehicle, I specifically asked Andrii about its prior accident history. I was told that the previous damage had been repaired and that the vehicle currently had no damage. After receiving the car, however, I discovered physical damage and defects, including damage around the front bumper, that had not been disclosed to me before the purchase. I was also charged $1,999.50 for a Toyota of North Miami Value Package, which Andrii represented to me as mandatory. According to the dealership's own paperwork, this $1,999.50 package included pinstripes, door edge guards, wheel locks, window tint, and an all-weather carpet mat upgrade. None of these items or services were actually installed on or provided for the vehicle as part of the paid package. The wheel locks and door edge guards were missing, no new window tint was installed, and the existing tint was already on the vehicle and had visible defects. Instead of the promised all-weather mat upgrade, dealership employee Andrii Buziurov placed inexpensive universal floor mats in the vehicle that were sold at Walmart, rather than vehicle-specific mats for the Prius. What made the experience even more frustrating was what happened when I tried to resolve these issues. I repeatedly contacted Toyota of North Miami and Andrii Buziurov directly. After I raised the discrepancies and problems with the transaction, Andrii stopped providing substantive responses and eventually stopped communicating with me altogether. To this day, he has not contacted me to address or resolve the issues and has ignored my attempts to communicate and find a reasonable solution. I also contacted other dealership personnel and escalated the matter to Toyota Corporate, but the issues remain unresolved. Based on my personal experience, I strongly recommend against working with salesperson Andrii Buziurov. I would not purchase another vehicle through him or rely on his representations regarding a vehicle or the products included in a transaction. My experience after the sale has only reinforced this opinion, as my attempts to communicate and resolve the problems have gone unanswered. More

Mi experiencia con Toyota of North Miami ha sido extremadamente decepcionante. Yo fui con la intención de COMPRAR un vehículo. Ya era tarde y, durante el proceso, me recomendaron cambiar la opera extremadamente decepcionante. Yo fui con la intención de COMPRAR un vehículo. Ya era tarde y, durante el proceso, me recomendaron cambiar la operación a un LEASE. Confié en las explicaciones que me dieron y firmé, pero después, cuando pude revisar con calma todos los documentos, encontré cargos y condiciones que no coincidían con lo que yo entendí que me habían explicado verbalmente. Lo que más me molesta es la falta de transparencia. Antes de firmar no sentí que me explicaran claramente cuánto terminaría pagando, qué correspondía a cada cargo y cuáles eran realmente las condiciones financieras del lease. De haber entendido todo de la manera en que aparece reflejado en los documentos, NO habría aceptado el trato. Después regresé personalmente al dealer buscando una explicación. Hablé con el vendedor, con Finanzas y pedí hablar con un manager. En lugar de recibir una respuesta clara, me mandaban de una persona a otra y nadie parecía querer hacerse responsable de explicarme lo ocurrido o buscar una solución. No estoy hablando de arrepentirme simplemente de una compra. Mi problema es que considero que la información que recibí verbalmente durante la negociación no fue suficientemente clara ni consistente con lo que posteriormente encontré en los documentos. Por eso recomiendo EXTREMA PRECAUCIÓN antes de firmar cualquier contrato en Toyota of North Miami. No confíen únicamente en explicaciones verbales. Lean cada página, pidan copia de TODOS los documentos antes de salir, revisen cada cargo y no firmen hasta entender exactamente cuánto están pagando y por qué. Yo sigo buscando una explicación y una solución formal a mi caso. Si Toyota of North Miami considera que todo se manejó correctamente, agradecería que un representante con autoridad revise mi contrato completo y me explique por escrito cada uno de los cargos y las condiciones que me fueron presentadas. More

Mr. Sonel was awesome in helping me with my vehicle issues. He has helped keep my 2002 Toyota Camry in peak condition over many years. He represents the best of Toyota's employees! issues. He has helped keep my 2002 Toyota Camry in peak condition over many years. He represents the best of Toyota's employees! More

Was a positive experience with Jevel in North Miami Toyota. Would work with again if need be. Toyota. Would work with again if need be. More

David listened to my concern and was knowledgeable about the issue the car was experiencing The service was both fast and efficient. the issue the car was experiencing The service was both fast and efficient. More

El señor Rómulo me dio la mejor atención y gracias a él tuve la mejor experiencia como en ningún otro dealer me respondió todas mis preguntas y me ayudó mucho gracias por su atención y profesionalidad tuve la mejor experiencia como en ningún otro dealer me respondió todas mis preguntas y me ayudó mucho gracias por su atención y profesionalidad More