Toyota of Orange

Avoid this dealership like the plague if you value your time. I gave their service department one last chance today. I had an appointment for 3:30 pm; an individual checked me in finally at 3:50 and tol time. I gave their service department one last chance today. I had an appointment for 3:30 pm; an individual checked me in finally at 3:50 and told me a service advisor would be with me shortly. My appointment was with the first available advisor rather than a specific person. After waiting an additional 15 minutes for a service advisor to take in my car, I popped out and asked the initial individual what was going on. At this point, cars were starting to pile up in the lanes behind me. I was told that the service advisors are backed up and can't take me at the moment. This was despite having an appointment. The interesting part is that their website shows all the appointment slots being available. I don't understand how they can continue to accept new appointments for the day when they're too backlogged to handle their existing appointments. I left without having my car serviced, because they don't value their clients or respect their time. There is absolutely no quality control, and when I ask for a supervisor, I was told that there wasn't one on site. I called the service manager, and I just got a voicemail. I asked for the general manager, and I was told they’re out of office for the next week. Does anyone even work here and do their job? In a greedy cash grab, they sacrifice your time and the service quality and take more appointments and they're capable of handling. This has been the case at this dealership for several years, but this was simply the most egregious. I've spoken to the service manager and others at the dealership to share my feedback over the years, and I've come to accept that nothing will ever change. Insanity is doing the same thing over and over again and expecting a different result, so I've learned my lesson and will go elsewhere. I've also purchased multiple cars from them and was hoping to purchase a new RAV4 this year, but I will now take my business elsewhere for vehicle purchases as well. This dealership is a xxxx show, and I only put up with it due to its proximity to my home, but after the amount of my time they've wasted over the years, this will be the very last time. More

Better professional people and more comucation w the concerns They ignore the people and never come to you and forms incomplete concerns They ignore the people and never come to you and forms incomplete More

This dealership was so accommodating and helpful especially for a loaner car they provided. And it was very organized. especially for a loaner car they provided. And it was very organized. More

I was kept informed as the status of repairs of my vehicle. Photos were shared showing the specifics of each item of concern. The service representative was available for providing additional informat vehicle. Photos were shared showing the specifics of each item of concern. The service representative was available for providing additional information to make a decision. More

David Velilla is the best service director you can encounter. He’s courteous, honest, and extremely helpful. You can’t go wrong with David. encounter. He’s courteous, honest, and extremely helpful. You can’t go wrong with David. More

I have been coming to Toyota of Orange since the mid 1980’s and have always gotten efficient, informative, friendly and excellent service. Thank you Jesus C., Blong M. 1980’s and have always gotten efficient, informative, friendly and excellent service. Thank you Jesus C., Blong M. More

I will like to thank Joaquin Velarde for his great customer service, I well recommend Toyota of Orange to all my friends thank you . customer service, I well recommend Toyota of Orange to all my friends thank you . More

Excellent work Toyota of Orange This is my favorite place to come for my service place to come for my service More

Awesome, been with Toyota of Orange for over 20 years, this is my third car from them. Dave this is my third car from them. Dave More