Toyota of Orange

We just bought our 7th car from Toyota Of Orange in the last 6 years. Steve made buying a car very simple. They quoted a great price, and backed it up with better customer service. The dealership had a last 6 years. Steve made buying a car very simple. They quoted a great price, and backed it up with better customer service. The dealership had a large selection of cars to choose from and custom built the exact car we were looking for. I have bought both new and used cars from this dealership, they make it so easy. The service department is OUTSTANDING! More

We started our search for a 2011 or 2010 Scion TC in Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most importantly, dealt with us honestly. They explained to us that the 2011 Scions are a fixed price and there is really no way we could get the payment we wanted with the amount of money we were willing to put down for a lease. They did not have a 2010, nor did they make an effort to call another dealership so we left. I then called Toyota of Orange. I spoke with Paulo and he explained that he didn't have a 2010. I told him what Tustin Toyota said about the 2011's. He said absolutely NOT TRUE. I told him what I wanted to put down and what monthly payment I was looking for. He said he would do some research and call me back. He called back "Good News" we can get you into that car on the terms I had outlined for him. I said , I don't want to drive over there just to be told something else. He assured me. We get there, and guess what??? Bill comes out from financing with the numbers 300% greater than was quoted on the phone. "Oh but we could give you this deal on a corolla". They flat out lied and then tried the "bait and switch". On the way out, Bill hands me his card and told us to think about it and come back. I said "you have got to be kidding. you lie to get me in here and you think I am coming back?" We had purchased 2 cars from this dealership in the past, but I WILL NEVER GO BACK!!!!!!! We then called Power Toyota in Irvine. Humphrey said he had found the car we wanted in Long Beach. He was going to pick it up the next day. We were going down to sign papers, when Humphrey called and said in was a manual not an automatic. He found the car in San Diego at Bob Bakers'. I really appreciated the information. We then call Bob Baker Toyota, and Patrick - the sales manager of the year - said he would deliver the car to us that evening curb service. John and Tony, came up to Orange County, stopped at two locations for signing papers and delivered the car with a smile. This is not only the best service I've received at a dealership - this is one of the best customer experiences I have ever had!!! You guys totally exceeded my expectations. I told you what I what car and what terms I wanted and you delivered - literally! I will drive down to Bob Baker toyota for my next car - no question!! I can't thank you all enough. More

Dealer was very unprofessional and did not focus on customer. Financing was an issue - had car for seven days any they said there was a problem with the financing & they tried to give me a higher inte customer. Financing was an issue - had car for seven days any they said there was a problem with the financing & they tried to give me a higher interest rate (their ploy did not work and they had to give me a lower rate). They try to sell you a lot of after market products when it is time to sign the paper (eg. gap insurance, life insurance, maintenance agreement, etc.) PLEASE READ THE FINE PRINT THEY CAN NOT BE TRUSTED!!!!!! BUYER BEWARD!!!!! Sales people have not authority. Lastly, if you did not have a good experience give them bad feedback on their surveys - they get bonuses from Toyota if they maintain high marks. More

My overall experience with this dealership was horrible. They are extremely pushy and made it very hard to leave by not leaving me alone. The sales associate took my license to "make a copy" as a way to ge They are extremely pushy and made it very hard to leave by not leaving me alone. The sales associate took my license to "make a copy" as a way to get me to stay and purchase a car..i never got it back and they could not find it. After the deal was over i had called the dealership explaining the mistake in purchasing the car and the manager was very rude, now that he had already made his money. If i were you i would try another dealership this one is not good and they give you false information and do not care about your best interest! More

DO NOT BUY A VEHICLE FROM THIS PLACE. I HAVE PURCHASED 2 BRAND NEW CARS AND MY TOYOTA HAD A REPLACEMENT TRANSMISSION PUT IN AFTER THE FIRST MONTH OF BUYING THE VEHICLE. MY RECENTLY PURCHASED SCION XB HAS BE BRAND NEW CARS AND MY TOYOTA HAD A REPLACEMENT TRANSMISSION PUT IN AFTER THE FIRST MONTH OF BUYING THE VEHICLE. MY RECENTLY PURCHASED SCION XB HAS BEEN IN THE SHOP SINCE I BOUGHT IT. NOT ONLY WAS THE SERVICE DEPARTMENT TERRIBLE BUT THE GM ALSO GAVE ME THE RUN AROUND AND PROMISED ME A NEW VEHICLE AND RESCINDED THE OFFER. YOU WILL GET A LEMON FROM THIS DEALERSHIP AND YOU WILL BE TREATED POORLY WHILE DEALING WITH THE LEMON. More

Peter, the finance manager, and Stewart my salesman bent over backwards to accommodate my needs. I couldn't be more pleased about the level of service they offered me. I had a very complicated transaction over backwards to accommodate my needs. I couldn't be more pleased about the level of service they offered me. I had a very complicated transaction, but they did everything possible to make it work smoothly. They didn't pull any stupid used car salesmen tricks. I cant recommend them high enough. They got me to the price that I told them I needed, and didn't try to make me spend more than my budget allowed. They didn't do all of the horrible back and forth negotiating crap. I recommend them to everyone who wants to actually buy a car, and not spend 5 hours doing it. If you buy a car, call Toyota of Orange and set up your appointment with these two. More

1. I was told the car was not available in a different color - then after signing the papers we drove around to their adjacent lot to see 8 more of the same model in DIFFERENT COLORS. 2. We thought we color - then after signing the papers we drove around to their adjacent lot to see 8 more of the same model in DIFFERENT COLORS. 2. We thought we were getting a good deal - but then noticed after signing the papers in the small print that we paid OVER STICKER PRICE. We will never shop there again, and we see it as our life-long duty to steer people away from Toyota of Orange. More

My mom needed a new car preferrably a Honda or Toyota but since Civics are a little more expensive due to their remodel, we decided to go with a Corolla, CE auto/power package to be exact. I am a research fr since Civics are a little more expensive due to their remodel, we decided to go with a Corolla, CE auto/power package to be exact. I am a research freak and I thoroughly investigate my sources. After searching and calling everyone Orange County Toyota dealership and fringing LA dealerships, I got the best quote from Orange. $13,300 w/o tax, lic and doc beat the second quote Elmore Toyota of Westminster by $200. If you look at Elm's rating, yah, you wouldn't want to go there either. I digress. The salesperson I talked to on the phone was named Edward or "Eddy". It seemed straight forward and upfront and basically, we were on the same page except for my mom. He put down the numbers on paper quickly like a normal sales tactic but I made sure it was correct. It was to an extent. Now here's when it went wrong. My mom wanted to put 12k down and finance the rest for governmental purposes and to get a low rate. Unfortunately, she's with Bank of America and WaMu which offer horrible rates so we had to stick with their finance company. They said at our paypment, we would have to pay the rest at 9% for 3 years. Yeah Right. In order to make our terms work, he would have had to take off the discounts on the car and sum the price up to 14,600$ (w/o tax, etc). Not a deal to me or my mom but with this we would get 3.9% over 3 years. We ended up not buying and Eddy who seemed very cool tried to act like a bad xxx sales guy who takes up the papers and effs the whole deal; walks away. Of course he ended up apologizing to me because it was my mom who got carried away. Out the door it would have been 13,300 + 1,600 tax, etc. = 14,900 and I'm pretty sure we could have gotten that price with cash only. If we went this route, I'm pretty sure things would have gone more smooth. I did, however, catch Eddy trying to crunch some wrong calculations in while he was making the invoice for the financing. I might recommend this dealer if you can get an out the door price and only with this can you make a deal happen. More