Toyota of Pharr

I purchased a vehicle here last week, and after I left with the vehicle I have received no contact as to what my next steps are. I was given no copies of any paperwork, or informed of when I could expect with the vehicle I have received no contact as to what my next steps are. I was given no copies of any paperwork, or informed of when I could expect to get them. I had to go in and try and figure things out myself after calls to the dealership left me with unanswered questions. I left the dealership with still unanswered questions and haven't been contacted from my salesperson or the financial representative I worked with. Apparently, customers aren't number 1 at Frank Smith. More

I would have to say that did good job and Mario(sales) did a great job of attending to me. Overall they are quick and friendly and Mario was honest. I would recommend Frank Smith again to friends and fam did a great job of attending to me. Overall they are quick and friendly and Mario was honest. I would recommend Frank Smith again to friends and family. Also the fiance department was good to me as well. More

The customer service is awesome!! The environment is friendly, Genaro Davila is not a aggresive salesman worried about making a sale, he is intrested in the customers (my) intrest, he is not the type of friendly, Genaro Davila is not a aggresive salesman worried about making a sale, he is intrested in the customers (my) intrest, he is not the type of salesman that nodes and smiles when being talked to and pertends to listen when he's not, Mr. Davila listens to what is expected from a purchase. Making the purchase of my 2013 Hyundai Sonota was a smooth & stress free descision, thanks to Mr. Davila. When explained about the APR% & monthly payments Julio Martinez couldn't have done better job, he broke it down to be clearly understood. Usually dealing with the finance department with the signing of papers for the purchase on a vehicle is the most uncomfortable and time consuming, not with Mr. Ruiz, it wasn't just here's a paper sign, all was explained & done quickly. The purchase of My 2013 Hyundai Sonota was a very pleasant experince. Both Toyota & Hyundai are under the Frank Smith Dealership BUT I WOULDN'T Change My Hyundai Family for nothing in the world. More

This dealership is HORRIBLE. I WILL NEVER TAKE MY CAR HERE EVER AGAIN. Yes, I will admit that the staff may be friendly and the facility may be nice and Toyota may TRY as hard as their determined little HERE EVER AGAIN. Yes, I will admit that the staff may be friendly and the facility may be nice and Toyota may TRY as hard as their determined little hearts might, but none of that even BEGINS to take the edge off of the RIDICULOUS price repairs for my car and the lack of decent service I experienced while working with this dealership. I had taken my toyota in and it was diagnosed with two leaking breaks on the backwheels, a leak in the engine, and a leak in the water coolant which added up to a whopping $2,700.00. I thought for certain that they were joking! Was the sealant they were using on my car taken from the Hubble Space telescope and I had to pay for the rocket fuel they needed to get there? Or was it from Tony Stark's Iron Man suit? Was I on Candid Camera? Even worse was that I didn't even get my car on the projected day and I did not even receive any form of notification. Does this dealership think I can put my life on pause? Do they believe that just because I don't have my car I magically don't have to run errands of my daily life or go to work? Because let me tell you that it certainly, definitely, absolutely, positively, unconditionally, unequivocally, irrefutably, undoubtedly DOESN'T. I AM SEVERELY DISAPPOINTED IN THIS DEALERSHIP, especially since it tries so hard to project a professional, customer-friendly front. I was tragically misleaded! More

This is my third time buying from Frank Smith Toyota and I am very happy with their professionalism and quality in their inventory. I would definitely buy from them again. Both Marcos and Genaro were very p I am very happy with their professionalism and quality in their inventory. I would definitely buy from them again. Both Marcos and Genaro were very polite, informative and made the whole process quick. Javier Lozano, in finance, was also very helpful and very professional. My overall experience at Toyota was perfect! More

Marcos was exceptional in helping my mother-in-law find the car that would fit her needs and wants. Upon delivery, both Marcos and Genaro were very patient with her questions about the new car and the pap the car that would fit her needs and wants. Upon delivery, both Marcos and Genaro were very patient with her questions about the new car and the papers to be signed. We started the whole process with a quick response from the Internet Sales Team calling to discuss the vehicle needs. As we progressed through the purchase, order and delivery, the Internet Sales Team kept us updated with the status and helped us with our concerns to get the exact car my Mother-In-Law wanted. More

The service was incredible Mr. Davila was very friendly and did everything he told us he was going to do for us. Defenetly will recommend the dealer ship and Mr. Davila to friends and family. and did everything he told us he was going to do for us. Defenetly will recommend the dealer ship and Mr. Davila to friends and family. More

I was very impressed with Mr. Genaro Davila. He was very helpful and sincere and that to me is very important! Every time I called him or went by he took of business. I will strongly recommend him to family helpful and sincere and that to me is very important! Every time I called him or went by he took of business. I will strongly recommend him to family members or friends. More

Very good service was provided. The staff did a great job in helping me find the truck i wanted at a good price. Highly recommended. in helping me find the truck i wanted at a good price. Highly recommended. More

I went in looking to trade in my car for a truck, something I have been wanting for a while now..Thanks to the helpful people at frank smith Toyota my dream of owning a truck was made possible.. something I have been wanting for a while now..Thanks to the helpful people at frank smith Toyota my dream of owning a truck was made possible.. More