Toyota of Richardson

Liars and fraud team Never go to buy used car from here. Their sales team are rude. They don’t now how to treat customer. They are liars. They did fraud with me. Never go Never go to buy used car from here. Their sales team are rude. They don’t now how to treat customer. They are liars. They did fraud with me. Never go with Brain Jonson and his manager Jeff. All are cheaters...their used car price is higher than the KBB value even its hail damage. More

Good service after bad reservations. After 4 calls to make reservations, all of which resulted in a email response with the wrong time or service, called to confirm today's s reservation After 4 calls to make reservations, all of which resulted in a email response with the wrong time or service, called to confirm today's s reservation only to find out that they had no record of it. I was still able to get in and Kevin,my advisor got the car serviced in good time. More

Excellent and efficient service Truly excellent service and a friendly and understanding attitude. They were willing to negotiate a price that everyone was happy with. I’m truly exci Truly excellent service and a friendly and understanding attitude. They were willing to negotiate a price that everyone was happy with. I’m truly excited about my purchase with the Toyota of Richardson. More

My Buying experience I bought a 2016 Toyota Avalon from here, prior to purchase I was told there is a second key, after purchase I was told no second key and it will cost I bought a 2016 Toyota Avalon from here, prior to purchase I was told there is a second key, after purchase I was told no second key and it will cost $185 to purchase a second key. As a courtesy, they could have offered that to me free, but they chose not to. Also the warranty I bought was very bad for the price and by LAW I should be able to get reimbursed for it, but I emailed and texted the finance person regarding this matter with no response. Over all it is sad to see poor customer service at a Toyota dealer. Sanjida Rashid More

Amazing service! Richard was amazing! He went out of his way and I really appreciated his hard work I had a screw in my tire and it had to be replaced. He went out o Richard was amazing! He went out of his way and I really appreciated his hard work I had a screw in my tire and it had to be replaced. He went out of his way to make sure that I received the best deal that I could. He also helped my sync my phone where no one else could figure out what was going on More

BUYER BEWARE!!! I cannot stress enough, anyone that plans on buying a car from this dealership, PLEASE either voice record or video tape your ENTIRE visit. One of th I cannot stress enough, anyone that plans on buying a car from this dealership, PLEASE either voice record or video tape your ENTIRE visit. One of the finance guys Syed Ali tried to scam me out of extra money for coverages I was not actually getting. Luckily I had friends at other Toyota dealers that looked over my paperwork, and noticed some very serious problems. When confronted, the assistant finance director Mo Sherbi just covered for Syed, and speaking with the GM Brad Clark was no help either. None of them would except responsibility for the felonious dealer fraud that was committed. It would be better to not do business with them at all, but if you are, PROTECT yourself and record EVERYTHING!!!! Verbal lies do not go on their paperwork, so in their mind, it didnt happen. More

Awesome 1st time buyer experience This was a great experience, I went to many dealerships but this was by far the best and most helpful.As a first time buyer I appreciated how my need This was a great experience, I went to many dealerships but this was by far the best and most helpful.As a first time buyer I appreciated how my needs were listened to by the salesman Yony T and he was absolutely instrumental in making the car buying process easier ,explaining in great detail everything I needed to understand More

Buying a vehicle. Since I’m not a big fan of car buying, this was a wonderful experience. Terry Torbet is the least stressful car salesperson there is. Thank you. Since I’m not a big fan of car buying, this was a wonderful experience. Terry Torbet is the least stressful car salesperson there is. Thank you. More

Awesome Service Mr. Anthony Stewart King is one professional honest and kind Service Advisor at Toyota of Richardson. I will definitely be bringing my car back to be Mr. Anthony Stewart King is one professional honest and kind Service Advisor at Toyota of Richardson. I will definitely be bringing my car back to be serviced at this location. More

Fantastic Service The entire experience was fantastic. My first time there and Doug's help makes me want to continue getting my car serviced there. Everyone was super n The entire experience was fantastic. My first time there and Doug's help makes me want to continue getting my car serviced there. Everyone was super nice and knowledgeable. Couldn't have had a better and more pleasant experience anywhere else. Great job everyone! More