Toyota of Richardson

Seriously outstanding Service… Best dealership I’ve been to in long time. I highly recommend them. to in long time. I highly recommend them. More

Really impressive workmanship. They really show interest in taking care of their customers, I will be using them for all of my services. They really show interest in taking care of their customers, I will be using them for all of my services. More

Fast service. Polite people. Professional people. Mr. Jim was very kind helping me with the service. Polite people. Professional people. Mr. Jim was very kind helping me with the service. More

Toyota Richardson has always provide me with an excellent service every time that I need it. They are attentive, welcome and diligent. Great team and reliable service. I will keep coming here. service every time that I need it. They are attentive, welcome and diligent. Great team and reliable service. I will keep coming here. More

Extremely Disappointing Experience at Toyota of Richardson My fiancée is purchasing a vehicle from Toyota of Richardson, and the experience has been incredibly unprofessional from the beginning. Richardson My fiancée is purchasing a vehicle from Toyota of Richardson, and the experience has been incredibly unprofessional from the beginning. What should have been a straightforward transaction turned into a six-day ordeal involving conflicting information, broken promises, and a complete lack of communication. Initially, the used car salesman was told she needed to be at $30,000 out the door, including sales tax. He presented an offer of $30,250 without initially clarifying whether tax was included. After she agreed to proceed, he stopped communicating, and another salesman stepped in with conflicting information. Used car sales manager Zach Johnson then apologized for the confusion and promised to take over the deal personally. He requested information from my fiancée, which she promptly provided. When I contacted him, he assured me the paperwork had already been mailed overnight. When nothing arrived, I called for tracking information, only to be told the transaction was actually being handled through DocuSign and that finance still needed to send the documents. My fiancée never received them. Afterward, Zach stopped responding to repeated calls and text messages. I attempted to escalate the issue to General Manager Brad Clark, but never received a response. Multiple additional attempts to reach management led to unanswered calls, voicemail, and further frustration. Eventually, I was transferred to manager Ryan Boyd, who listened to my concerns and said he would speak with finance manager Sam Ifteqar. Sam ultimately explained that DocuSign could not be used for this out-of-state purchase because my fiancée was financing through her own bank. This was completely different from what Zach had previously led me to believe. To be fair, Ryan listened to my concerns, and Sam provided the clarification we needed. However, it should never have taken six days, repeated phone calls, and multiple employees to get a straight answer about the dealership's own procedures. Zach Johnson's handling of this transaction was particularly disappointing. He promised to take ownership of the deal, gave conflicting explanations about the paperwork, and then became unreachable. Brad Clark's failure to respond when I attempted to escalate the matter was equally disappointing. A general manager should be willing to address legitimate customer concerns. The receptionist eventually asked whether she could transfer me to someone else because I had called so often. Those calls were necessary because nobody was communicating or following through on commitments. This was not a difficult negotiation or an unreasonable customer making demands. We simply expected accurate information, professional communication, and follow-through. Instead, we spent days chasing down answers that should have been provided from the beginning. I strongly encourage anyone considering Toyota of Richardson to get everything in writing and verify all pricing and paperwork requirements before proceeding. A dealership's professionalism is demonstrated not just by how it sells a vehicle, but by how it treats customers throughout the process. Based on our experience, Toyota of Richardson fell seriously short. More

I recently visited the Toyota dealership in Richardson and the service was truly excellent. The staff was professional, friendly, and very helpful. I gladly give them 5 stars for the outstanding experienc and the service was truly excellent. The staff was professional, friendly, and very helpful. I gladly give them 5 stars for the outstanding experience. More

Casey and Bhath the vote took very good care of my car and me. They inform me what’s going on by texting.They finish the job according to the time they told me. Thank you. and me. They inform me what’s going on by texting.They finish the job according to the time they told me. Thank you. More