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Toyota of Richardson

Richardson, TX

4.8
2,558 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,558 reviews

January 22, 2019

Perfect Good service, good price and good treatment. Very friendly staff, the waiting room is very comfortable. I'm glad I went, I'll recommend them to my fri More

by Sergio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Castillo
Jan 23, 2019 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.

January 22, 2019

Polite, helpful, and efficient Everyone I’ve work with at Toyota Richardson service center have been very kind and attentive in their interactions. They seem knowledgeable and will More

by Turner,cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parrish Ganako, Jeff Harris, Alan Bostley , Dennis Quezada
Jan 23, 2019 -

Toyota of Richardson responded

Thank you, Cindy! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager.

January 21, 2019

5K service My appointment was scheduled for the same day I called. The service rep was knowledgeable, courteous, and friendly. My vehicle was ready for pick up More

by Kvu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Michael
Jan 22, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.

January 19, 2019

Terry Torbert Sales manager great with making easy on me! Terry Torbert very knowledgeable and excellent customer focus person, he made possible for me to get my Toyota Tundra and then the fiinance men Brian More

by HollyRooster!11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Management - Brian and Terry Torbert , Matt Grier, Alan Bostley
Jan 21, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager.

January 19, 2019

Lee Schuster is a great service agent Lee answers calls in a timely manner. Is very knowledgeable and helpful. Enjoyed working with him as a first time customer. Would recommend Lee to any More

by Terryp1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.

January 18, 2019

Great Really enjoy working with Lee I trust Lee and his recommendations. He is knowledgeable and straight forward with his opinion. But leaves all the decisions up to you I will hig More

by monette.fossee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager

January 17, 2019

Excellent as usualI I have found the prices here are competitive and the overall service is perfect; therefore, I no longer hunt for cheaper service that is not as good. More

by no
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Cole, Alan Bostley , Michael Beeman, Easy Newsome, Alan Edward Rogner
Jan 18, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.

January 17, 2019

love lee We drive by another Toyota dealer/maintenance department on our way to Richardson. We do this because of our long relationship with Lee. He's polite, More

by eastofrichardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.

January 17, 2019

I like customer service He has a good customer service, goes above and beyond to provide good service for his customers. He is so professional and helpful, makes customer to More

by Kalabemm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Castillo
Jan 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.

January 16, 2019

Good experience after awkward check-in procedure. They provide good service but they have a very awkward two-stage checking procedure where you see somebody who takes basic information from you and th More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sisi
Jan 18, 2019 -

Toyota of Richardson responded

Hello. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com.

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