Toyota of Richardson

Easy fast experience. Terry Torbet is the Best! Wanted a 2017 Tacoma. None is stock but Terry found one in shipment to Houston. Snagged it for me. Great price and NO Hassles. Would not buy from an Wanted a 2017 Tacoma. None is stock but Terry found one in shipment to Houston. Snagged it for me. Great price and NO Hassles. Would not buy from anyone but Terry Torbet. Invited to new car owners dinner next month. Looking forward to it. Thanks Toyota of Richardson! More

Great experience Bought a new Tacoma at Toyota of Richardson. Everyone was very friendly and great to work with. Thanks Chad and Miguel for a great experience! Bought a new Tacoma at Toyota of Richardson. Everyone was very friendly and great to work with. Thanks Chad and Miguel for a great experience! More

Excellent Service Alan Rogner was helpful, courteous, and efficient in getting my service needs completed. Every time I've dealt with him, he acts as if my issue is t Alan Rogner was helpful, courteous, and efficient in getting my service needs completed. Every time I've dealt with him, he acts as if my issue is the most important one he has at that time. He always makes sure the work is done well and as quickly as possible. More

Good Service and a bonus I arrived at the service center all huffy. I happened upon the inspection form from a recent visit and noticed the rear brakes were 4mm. Why hadn't I arrived at the service center all huffy. I happened upon the inspection form from a recent visit and noticed the rear brakes were 4mm. Why hadn't they been replaced? 4mm is not much. Also I recentely noticed a noise when I backed up from a parking space. A noise? How could this happen? The Corolla is serviced as recommended!! Vien Nguyen was the "lucky" advisor assigned and he was fantastic. He explained the difference in pad depth front and rear and how the car drove and braked. He requested a rear brake check on the service order. I brought up but decided not to have the corrosion on the battery cleaned because the engine started great. The service was finished in a very timely manner. The rear brakes were adjusted and lubed. No pad replacement necessary yet. In his office I changed my mind and asked the battery be cleaned. The desk had about six or seven orders already and another customer was waiting for his paperwork. Without fuss Vien just shifted gears -- no complaint -- and ordered the battery work on the Corolla which was in the courtesy car wash. Soon all the work was done. Vien answered my many questions -- I had forgotten how busy he was -- and was just patient and friendly as can be -- genuinely. The car does not sound like it is being winched when I back up, my battery is not a worry at all now andwhen I went to write this I realized a very valuable insight. Vien accommodated my bad mood, changing my order, all on a super busy day and was pleasant and friendly and keep it in perspective. I saw that I can get way to self-involved and self-centered. Vien's tolerance encouraged me to change that because he wasn't and he was the happier for it. Thank you. More

Excellent customer service!!! The dealership was willing to work with me on the price. The staff members were friendly & cordial. The dealership staff made you feel welcomed. I wo The dealership was willing to work with me on the price. The staff members were friendly & cordial. The dealership staff made you feel welcomed. I would recommend the dealership to friends & family. Great car buying experience... More

Always a amazing customer service 👍 I like to go there all the time when I need my Toyota service and when I get there I know I always will be take care. I like to go there all the time when I need my Toyota service and when I get there I know I always will be take care. More

Many years of great service Very professional and knowledgeable personnel. They make sure to understand your reason for service inspection. Maintenance technicians are very compe Very professional and knowledgeable personnel. They make sure to understand your reason for service inspection. Maintenance technicians are very competent and well trained. They perform only the work required using quality replacement parts. More

Fabulous experience Prompt, professional, courteous service with a smile from everyone. Team leader, Don, explained my issues and gave me several options. Kyle kept me in Prompt, professional, courteous service with a smile from everyone. Team leader, Don, explained my issues and gave me several options. Kyle kept me informed on the progress of my service repair. Service manager, James, was very helpful. The ladies in the Enterprise rental center were courteous and perform their jobs with smiles. More

Very Pleased! Service Advisor Kyle Herd is one of their best because he is patient and answers all questions asked, keeps you updated on the car's progress, and ask Service Advisor Kyle Herd is one of their best because he is patient and answers all questions asked, keeps you updated on the car's progress, and asks if you need a ride home on their shuttle bus. More