Toyota of Richardson

Wednesday, July 11, 2012 -- Stop by after work to see if they had a Scion FRS and sure enough they did. Spoke with Sam Mansfield, Scion Sales Manager. Nice guy, but not very knowledgeable about their prod they had a Scion FRS and sure enough they did. Spoke with Sam Mansfield, Scion Sales Manager. Nice guy, but not very knowledgeable about their products, especially the technology aspects of the Toyota and Scion. Strange, considering he was a manager. Sam was a very nice, laid back, no nonsense guy. Husband met me up there and test drove the Scion-FRS, which is a cool car, but very bare bones on the inside and scant on technology, compared to other cars in it's class and below. We decided to look at the Prius C and later, decided to purchase. The painstaking process took nearly four hours and our brains were fried and by the time we made it back to the finance department, the dealership was closing. After signing all the various paperwork, the upsell was in full swing. My husband told them from the beginning "No" and we continued. The finance lady asked him "What if I could give you blah, blah, blah and deduct this much out of your check every two weeks, etc and you'd save this much money and pay it off quicker, blah, blah, blah." She made it sound like she was actually giving us this crap, so my husband signs off on it. Fast forward to this morning after a night of rest and access to a calculator, he realizes that this lady basically scammed him into agreeing for everything he told her that he did not want in the first place. He called the dealership and asked for the person in charge, who never bothered to call him back. I called them approximately three hours later and spoke to Jeff, the Sales Manager. He called my husband and said that we could come back in and go through all the contract crap again, which we were not willing to do. After we didn't show up to pick up the Prius C, he called and my husband told him that we'd take our business elsewhere and he said, "Alright." Having a customer service background, this is no way to treat a customer. Most businesses/dealerships would do whatever it took to make things right for their customers and gain their trust. NOT Toyota of Richardson! Our sales person, Sam Mansfield, didn't even bother picking up the phone to call either. Apparently this dealership doesn't need anymore business and if they treat a new customer this way, I can't help but wonder how they'd treat you once they had your money? More

Have always taken my 2004 Rav 4 to Richardson Toyota for service and have never been disappointed in any way with the reception or service. In that length of time I have had several Service Managers and al service and have never been disappointed in any way with the reception or service. In that length of time I have had several Service Managers and all have given the best service I could ask for. I will continue to be a customer for the foreseeable future. More

I have purchased two new cars from Ed in the last 3 to 4 years. He makes it easy to do business wiht Toyota of Richardson. Even more importantly, I recommended Ed and the dealership to my 79 year old moth years. He makes it easy to do business wiht Toyota of Richardson. Even more importantly, I recommended Ed and the dealership to my 79 year old mother, who also bought a new Camry from him! Great work all the way around! More

Jeremi did a a great job of addressing all of the items that I had on my list to fix in addition to the 60k service for my Tacoma. He went ahead and replaced the A/C blower fan because it had been making that I had on my list to fix in addition to the 60k service for my Tacoma. He went ahead and replaced the A/C blower fan because it had been making a noise on and off but of course the morning I went to drop off the truck the fan was not making the loud noise it had been. You can hardly hear the new blower fan. Jeremi went through what services would be performed at part of the 60k service. More

Matt is always on top of things and always provides the best service. He is honest about what needs to be done and offers any suggestions without sales pressure. best service. He is honest about what needs to be done and offers any suggestions without sales pressure. More

We got a used car on a Friday night. They didn't even fill up our gas tank. Only gave us 5 gallons. (We drove an hour to get there and our trade in had a full tank).Since it was after hrs, were told to c fill up our gas tank. Only gave us 5 gallons. (We drove an hour to get there and our trade in had a full tank).Since it was after hrs, were told to come back for a detailed cleaning.  Ok. We went back the next Monday and waited over an hour. The cleaning job was terrible we couldn't tell if it was really cleaned or not. Many stains on floor and seats. Had to have someone else professionally clean it!!   3 weeks after we got the car, we had the oil change light turn on. We wondered if they even did an oil change before they sold the car to us. We contacted this dealership and they said they did change the oil and we should have a oil change sticker on window. Guess what?...We DIDN'T have the sticker either.  Their customer service is terrible compared to any other dealership out there. I will not buy car from here ever again!! There are many other dealerships you can buy cars from and give you much better service! Save yourself some time! More

After being given a email price quote for a specific Camry LE, at my visit to the dealer I was assigned a different saleman, and both he and his supervisor refused to honor the price quote, even though Camry LE, at my visit to the dealer I was assigned a different saleman, and both he and his supervisor refused to honor the price quote, even though I had a copy of the email with me. I later tried to telephone Steve Grogean and left my name and number with his secretary, but he did not even return my call. Very unprofessional. More

This was one of the worst experiences I have ever had with a dealership. I bought a 2010 Camry LE and find it a poor value. They were not interested in me as a customer or making sure that I understand a with a dealership. I bought a 2010 Camry LE and find it a poor value. They were not interested in me as a customer or making sure that I understand any of the vehicles features. They were also misleading about the price and cost. More

The service is excellent beyond recognition. My service advice always helpful to handle my car care needs. I never been delay by this dealership when service is promise to propte pickup. What service!!! advice always helpful to handle my car care needs. I never been delay by this dealership when service is promise to propte pickup. What service!!! More

The salesperson called me 3 times in one day returning my inquiry into a vehicle that we were interested. This was more times in a week's time period that I heard via email or phone call returning my inquir inquiry into a vehicle that we were interested. This was more times in a week's time period that I heard via email or phone call returning my inquiries after we purchased the vehicle. He was quick about answering my question at that time, but then after we got to the dealership he had terrible product and inventory knowledge and of course was promised the little things we requested to be fixed we found very difficult for the salesperson to follow through with (floormats, spare key, loose tachometer knob, etc.). He did not return any of my several emails via email or phone call and I had to call repeatedly to get the work done in a timely manner on our newly purchased vehicle. Thank goodness I was at least able to reach him through the dealership number. I know the point is to get us to sign on the dotted line, but how poor the customer service and follow through in a timely manner was outrageously bad. He was very kind and friendly, but only meaning we were pretty much being "blown off" in a nice way. I would not recommend this dealership to anyone. There are many other Toyota dealers in the DFW metroplex that we will be going to next time we purchase another Toyota. The headache with dealing with this dealership fit every reason why most people hate buying cars and having to deal with dealerships and their people. More