Toyota of Richardson

I gave this rating because My experience with Toyota of Richardson... Mo, Jonathan and Jeff met this rating. I'm looking for friends and others who want to purchase a car and will refer themm to Toyota of Richardson... Mo, Jonathan and Jeff met this rating. I'm looking for friends and others who want to purchase a car and will refer themm to Toyota of Richardson. More

I purchased my 08 tundra on July 29, 2011. This after several weeks of going back and forth about how the car was and was not available. First shady act of advertizing cars that dont exist. Finally the u several weeks of going back and forth about how the car was and was not available. First shady act of advertizing cars that dont exist. Finally the used car salesperson calls me and says the prior sale fell thru and the car was back on the lot...hmmmmm. Well I make an appointment to come see the car and one of the contract agreements was to fix some body damage upon purchase. I dropped my truck off a week after the purchase at 7:00 am at the dealership, with an agreement that the body work would be completed as well as a complete detail by the time I return from work that day. At 4:30 pm that afternoon, I arrived at the dealership and they just started work on the car even though it has been in their possession for close to 10 hours. So I sat and waited. Around 7:00 pm, I asked my salesperson to give me an update on the car. He was not around and it turned out that he has left for the day and that my car has been done for a while now. Great customer care wouldnt you agree? When they brought my truck around, the body work done was amateur to say the very least. They did a horrible job of repairing the damage, in fact, they ended up doing more damage. The truck was never detailed either. After I point this out to the manager, he apologized and had the truck sent out to be detailed. Another 45 minutes later, I am told my truck is done. Now that it is clean, I can clearly see how much damage was really done. It's a black truck, so any imperfections in the paint stand out. On top of the body work not being fixed correctly, now I have heavy swirl marks up and down the whole truck and touch up paint randomly slapped all over the truck. I proceeded to have a lengthy conversation with the manager and director about how the repairs were not acceptable. They argued that that the best they could do with their world class body shop. I then proceeded to point out the additional damage to the truck. At that point the Director walks off not saying a word. I am quickly put into a rental car so I can leave my truck with them so they can fix the issues. However, after sleeping on it, I decided that I can't trust them to fix the problems correctly. So I went to go pick up my truck the next morning. When I was given my car back, there were RACIAL slurs on the paperwork. I call back to the dealership to advise them of the incident and a Sr Manager, Norm Nguyen, hung up on me during the conversation. This is from a dealership that has won numerous Toyota Presidents Awards for customer care and satisfaction! You have to wonder if a dealership is willing to write down those type of comments on your documents, then what are they willing to say and do behind your back? Even though I have been in contact with Toyota Corporate and their local Customer Relations Advocate for a couple of weeks now, there has not been any action done. I have NOT received, at minimum, a formal apology for the racial slurs. I have NOT gotten my truck fixed, even though they stated they would pay for me to have it fixed at a shop of my choice. I just wished I had done the same before all this had occurred. I will modify this review depending upon how the dealership and toyota handles this fiasco. I hope this has helped other decide on where to spend their hard earned money!!! Obviously I do not recommend this dealership, but this site would not post my review until I changed that status. Service Value Liked: Disliked: More

This will be the 2nd car I have purchased from Toyota of Richardson and the 2nd car I have purchased through Waleed Khan. Waleed was an absolute pleasure to work with both times. He's extremely motivated Richardson and the 2nd car I have purchased through Waleed Khan. Waleed was an absolute pleasure to work with both times. He's extremely motivated and easy to work with. I wish Waleed handled every aspect of the car buying process. More

From start to end, my experience with Toyota of Richardson was great. CT and Cesar were very friendly, knowledgeable, and attentive. Most importantly, to me, they were not pushy and straight Richardson was great. CT and Cesar were very friendly, knowledgeable, and attentive. Most importantly, to me, they were not pushy and straight shooters. Their focus was on the car I wanted, and the budget I was working with. They didn't recommend a different car that I didnt want or try to stretch my budget like other car dealerships. I left the car dealership with the car I wanted and within my budget. I will highly recommend this dealership to family and friends. More

They are alway friendly no matter who helps you. A great service team. I have 80,000 miles on my Corrola and it runs Great. service team. I have 80,000 miles on my Corrola and it runs Great. More

Matt Bryan was very helpful and knowledgeable. He provided information on the cost of the service. He made an appointment time that would work well. He called when the service was finished and made provided information on the cost of the service. He made an appointment time that would work well. He called when the service was finished and made sure that I got the car when I needed it. I would give him 100%, if I had to give him a grade. He went above and beyond the routine service. More

Scott MacDonald is very knowledgeable and takes time to take customers to shop to see the problem with car. Show and tell ; not just tell. This is very helpful to customers. take customers to shop to see the problem with car. Show and tell ; not just tell. This is very helpful to customers. More

I've bought a 2010 Toyota Camry from Toyota of Richardson. The used car director Cesar Sotelo and Salesman, David CT White were taking care of me well. Before that, I went to toyota of plano, toyo Richardson. The used car director Cesar Sotelo and Salesman, David CT White were taking care of me well. Before that, I went to toyota of plano, toyota of mickenney, Don Davis of toyota in arlington. But Cesar Sotelo beat them all, he kept his promise and offered me the best deal in the DFW area! And David White is very cool, great attitude and professional. Thanks guys, you all are the best! More

I came in for my 2nd car purchase from Toyota of Richardson. This time, I had already done my homework and selected the 2011 Toyota Highlander 4x4 Limited w/nav, and comparison shopped several deale Richardson. This time, I had already done my homework and selected the 2011 Toyota Highlander 4x4 Limited w/nav, and comparison shopped several dealers for the best price on the car I wanted and the best price for my trade in. Jeff Skolnick is the internet car sales manager for Toyota of Richardson, TX. Jeff is very thorough, highly responsive, and high tech - he emails/ texts/ and calls promptly. In my case, the process took a few weeks because every time I found and locked in a vehicle at a different dealer that I wanted Jeff to source for me, it was somehow sold to someone else. Finally, I wrote up a purchase order for a new car altogether. Jeff was generous with my trade in, and his customer service and pricing surpassed the other Toyota dealers I talked with - Plano, Dallas, Lewisville. I would definitely recommend him to my friends. Thanks Jeff! More

Jonathan hart called me, instead of me having to go through the 1-800 number, which I really appreciated - We set up the appt & He explained everything to me that was very importatn for me to know rega through the 1-800 number, which I really appreciated - We set up the appt & He explained everything to me that was very importatn for me to know regarding my second lease & my vehicle. He answered all my questions, and he was super friendly and professional. Danny Tabora was also wonderful - He assisted me with the extra GAP coverage. He explained everything and answered all my questions. Toyota Richardson has two fantastic Assets! I look forward to doing business with you all again! Sincerely, Helena M McCoy More