Toyota of Riverside - Service Center

Great job Jacob in Service Had a great customer experience in service with Jacob. He's professional and friendly he makes you understand what your car needs. Jacob has great cus Had a great customer experience in service with Jacob. He's professional and friendly he makes you understand what your car needs. Jacob has great customer service and is super knowledgeable. I will return and make sure to ask for Jacob because of my excellent customer service I received from him. More

Great crew, great setup. This was my first trip to Toyota of Riverside as I usually went to Moss in MoVal. They just happened to be closer. At first I was leary, that I woul This was my first trip to Toyota of Riverside as I usually went to Moss in MoVal. They just happened to be closer. At first I was leary, that I would be there forever into the afternoon due to the line that was right outside the service bay. I had to go in for my airbag recall and service lights (VSC light and check engine) Edgar my service manager was great from the start, he took the time to look to seee if my exteneded warranty was still in effect (unfortunately it had expired at the 7 year mark) and informed me rigt up front cost to read the codes on the car etc. The wait area is huge! Way bigger than Moss (we'll especially since the last time I was there). After about an hour Edgar called me to inform me what the codes were and to offer other services that the car didn't need. Edgar didn't try push the 'upsell' on me and took care of what needed to get done . It ended up being "2 coils" (the equivalent of 2 spark plug wires). So they took care of that and at the same time changed the spark plugs. I was thinking I was going to be there to well past lunch, and even thought about taking the shuttle. After talking to me about the car and what needed to get done and giving the go ahead that had me done in less than an hour. I ended paying less than the estimate and they went above with new spark plugs ( I thought they were just replacing the coils) That was awesome!! I definitely wouldn't mind buying another Toyota from this dealer and having them service it. Great crew, great setup for the service bay. Thank you!!! More

Excellent Service I purchased my first Toyota from a dealer in Orange County but knew that I did not want to drive all the way there from Riverside each time it needed I purchased my first Toyota from a dealer in Orange County but knew that I did not want to drive all the way there from Riverside each time it needed to be serviced. So my service on this vehicle has been done at the best service center in Southern California locally here in Riverside. I have not been disappointed with this decision at any time. More

Good Sevice My lease car has 25k for free service. We brought our car to Toyota of Riverside on Indiana Ave. Roberto told me that the service will take around My lease car has 25k for free service. We brought our car to Toyota of Riverside on Indiana Ave. Roberto told me that the service will take around 2 hours. I and my husband went out for lunch. Roberto called us and left a message to pick up the car. Over all the Toyota of Riverside team is friendly. Roberto worked hard and nice. Good Service. PARI NGUYEN BELTY More

Friendly and very cooperative Ernie Gonzales was my service person and have been with Ernie for about 12 yrs or more his been with me for the 4 or 5 Toyotas I've had. When Ernie wa Ernie Gonzales was my service person and have been with Ernie for about 12 yrs or more his been with me for the 4 or 5 Toyotas I've had. When Ernie was not there other people stood in the same fashion as Ernie has and took care of my needs. I very happy that you are all there to take care of my needs More

The Best Toyota Dealership in So Cal! My First 5000 mile service on my 2017 Tundra Limited. Awesome service and staff is amazing! Customer for Life! Best of the Best. I Recommend them hig My First 5000 mile service on my 2017 Tundra Limited. Awesome service and staff is amazing! Customer for Life! Best of the Best. I Recommend them highly! More

Horrible Customer Service Scheduled oil change appointment and 2 hours later my car still wasn't touched. they were rude and could careless. My car didn't get an oil change but Scheduled oil change appointment and 2 hours later my car still wasn't touched. they were rude and could careless. My car didn't get an oil change but I wasted hours of my day. More

Excellent service Polite and friendly car was done within 1 hour was returned clean and time was great at the delalership . All staff was friendly to work with Polite and friendly car was done within 1 hour was returned clean and time was great at the delalership . All staff was friendly to work with More

Brent always gives great customer service I go to Toyota to get maintenance on my car! I have gone to the Toyota in riverside for years and Brent has always been exceptional. I go to Toyota to get maintenance on my car! I have gone to the Toyota in riverside for years and Brent has always been exceptional. More

Great Customer Service - happy to be a customer I came in for service, as always I was greeted by Roberto Fraire, whom is professional, personal and well informed in his field of expertise. My car w I came in for service, as always I was greeted by Roberto Fraire, whom is professional, personal and well informed in his field of expertise. My car was well taken care and I was placed on a rental. When I picked up my car, it looked so clean - I hardly recognized it. The dealer had free hot dogs and drinks! I'm just another happy customer. More