Toyota of Runnemede

This was the worst experience I have had in years at a service shop. I do. Not recommend them. I paid $350 for my oil change. I did not even get my $30 coupon, from the website. All they did was a diagnos service shop. I do. Not recommend them. I paid $350 for my oil change. I did not even get my $30 coupon, from the website. All they did was a diagnosis, an oil change and a wheel rotation, for nothing to be wrong. The tech even said it was a waste of money. The tech was Anthony Diaz, he never checked in with me. He sent. Text at 12 ish, and I texted back and he never responded. I was there 2 1/2 hours. I went to him to see my car was done. He didn’t even tell me. I saw. All the people who were after me left before me, there reps talk to them. Do not use this place Toyota of Runnemede for service, you will not be happy and you will be there all day. More

The Controller named Donna Hmielewski talks to the employees in a very disrespectful manner and aspect for the employees to take it. In the past 3 months people have left or gotten fired because she d employees in a very disrespectful manner and aspect for the employees to take it. In the past 3 months people have left or gotten fired because she did not like how they spoke back to her after she was already speaking to them in a non-professional manner. As a former employee I witnessed and have gotten the same treatment from her. A manager under her left after 3 days because of the way Donna was speaking to her. The owners allow her to treat people this way continuously no matter who they are. She speaks to them as if they are not people. You will be wasting your time there. More

Excellent service and an overall fun experience. Romel was a great knowledgeable salesperson I would happily recommend to anyone. Romel was a great knowledgeable salesperson I would happily recommend to anyone. More

While I did get a quality truck from Toyota of Runnemede, I cannot recommend them. They failed to pay off my trade-in entirely, leaving me with a partial balance. When I called for an explanation, no one gav I cannot recommend them. They failed to pay off my trade-in entirely, leaving me with a partial balance. When I called for an explanation, no one gave me a clear answer, so I ended up paying the remaining balance myself. Later, I noticed another truck on their lot that I was interested in and decided to give them the benefit of the doubt and give them a second chance. I went back and forth with the salesperson, even offering to leave a deposit after running my credit. Despite this, I was ghosted, and the truck was sold without any notice. When I reached out to confirm if the truck was sold, the salesperson never responded. The lack of communication and professionalism was incredibly disappointing, and the whole experience felt shady. More

Absolutely horrible experience, I wouldn’t even give this 1 star if I could. I don’t know where to start. First they told me price of used vehicle which was $7k more than what they advertised, so the this 1 star if I could. I don’t know where to start. First they told me price of used vehicle which was $7k more than what they advertised, so the salesman goes back to the manager and they corrected price and added on xx fees, like accessories charges ??? It’s a used vehicle, the price is the price !!! So they finally took that away. They then low ball you on trade in which is what I expected, but, finally agreed on $8K for that. By the time I was ushered to the finance guy where you are pushing buttons to sign all the paperwork, I realized when I got home they scammed me and only gave me $5,500 for trade-in. Been calling multiple times and they keep saying we will call you back and make things right, but, they don’t. Tired of getting the run around. It’s been 2.5 weeks and no resolution. They scammed me for $2500. BUYER BEWARE !!! How do you like that Melvin? Rory? Scammers! Toyota of Runnemede giving you the runaround! Good job guys! More

I recently had the pleasure of purchasing a car from toyota of runnemede and was very well taken care of by Bruno, he answered all our questions and guided us in the best purchase for our family. It was toyota of runnemede and was very well taken care of by Bruno, he answered all our questions and guided us in the best purchase for our family. It was our first time purchasing a car from a dealer and was so pleased with our experience & the group we met here! Mel went above & beyond to meet our budget needs & get us a good deal. Thank you to everyone at Toyota of Runnemede!! More

Had a great experience at Runnemede Toyota. My salesman, Nick Decker showed me the vehicle i was looking for. He explained all the options an answered all my questions. Martin in finance was al My salesman, Nick Decker showed me the vehicle i was looking for. He explained all the options an answered all my questions. Martin in finance was also very helpful with his many years of experience in sales and finance. Thanks again for a great experience . Phil Nagel. More

This is the worst dealership I've ever dealt with and would never recommend anyone to use this dealership. I called two weeks ago after seeing a 4 runner online that I wanted to purchase from them and would never recommend anyone to use this dealership. I called two weeks ago after seeing a 4 runner online that I wanted to purchase from them and trade in my current 4 runner. I explained to the woman I spoke to that my husband was a mechanic for Toyota for 15 years so I just wanted to have him come with me to look at the car. She set up an appointment for me the following Saturday. On Thursday I decided to call and check it through car was still there, to which the same woman explained that she was so sorry, she was going to call but the car was out on demo with their sales manager and they couldn't get it back in time for me to go look at it. (Needless to say, I had to call and check, they never called me and I was going to drive over an hour and half to go look at a car that wasn't going to be there...) So she said she'd call back when she had more details for when the car was going to return to the dealership. I got a call the next day and we set up an appt for the following Friday. On Monday I got a call from a new sales person trying to set up an appointment. I explained I already had one and I wanted to buy the car as long as everything was mechanically ok, I would still be there Friday to purchase the vehicle and trade in my car. On Tuesday I got a call that they sold the car.... So a week ago I was already supposed to be at the dealership with my original appointment to purchase the car. After speaking to four different people explaining that I wanted to buy the car and would be in, they sold the car... Horrible horrible communication within this company, no care for their customers at all. I would never recommend going here to buy a car!!! More

They sold me this vehicle and at the end of the process they handed me only one key. Promised to reproduce second key fob within a week and then they did not answer my calls for the next three months. I co they handed me only one key. Promised to reproduce second key fob within a week and then they did not answer my calls for the next three months. I complained to Better Bussinnes Bureu and suddenly received a call from them. Got my second key fob. So if you have problem catch them by their BBB's. More

Horrible customer service. Very disrespectful and patronizing towards my 70 year old retired mother who paid to receive service at this dealership Very disrespectful and patronizing towards my 70 year old retired mother who paid to receive service at this dealership More