Toyota of San Bernardino

Pitched pre-owned certified 2015 Toyota Camry SE This is my second car I purchased from this dealership. In March of 2008 I purchased my first new car ( 2009 Corolla LE). Low pressure sales and very This is my second car I purchased from this dealership. In March of 2008 I purchased my first new car ( 2009 Corolla LE). Low pressure sales and very professional and friendly staff. This what brought me back as a returning costumer to purchase my second new/semi used low mileage 2015 Camry SE. They will work with you, to make sure you have a positive buying experience. I would highly recommend this dealership to anyone in the market to buy a new or used vehicle. More

Bought a New Toyota Highlander XLE My buying experience was exceptional. I had been looking for a new Highlander, XLE, FWD, in Blizzard Pearl, with little or no additional options. I My buying experience was exceptional. I had been looking for a new Highlander, XLE, FWD, in Blizzard Pearl, with little or no additional options. I had gone to Claremont Toyota, Crown Toyota, and finally Toyota of SB. What I found at other dealers was a lot of "Yeah, we'll get back to you". Some of my calls at other dealers went unanswered, and even when I called and spoke with someone and they promised me "I'll get back to you by 9pm tonight", I never received callbacks. But things were just the opposite at Toyota of SB. They took what I was looking for, got back to me when they promised, and would call/email me every few days to keep me updated on their search. Marcos Alonzo (Fleet Manager) was an outstanding employee and a pleasure to do business. He not only got me a Highlander equipped as I requested, but going through the "Costco buying program" gave me a price lower than the prices promised to me (if they found what I was looking for) at other dealers. I HIGHLY recommend contacting Marcos Alonzo (and Candy Bautista from his staff) at Toyota of San Bernardino for anyone in the market to purchase a new Toyota. They listen, keep to their word, and provide a very high level of Customer Service. More

appointment for broken cruise control lever Appointment on web made several days prior for Fri Aug 15 9:30am. When I get there, they tell me the part needs to be ordered and I can come back tomo Appointment on web made several days prior for Fri Aug 15 9:30am. When I get there, they tell me the part needs to be ordered and I can come back tomorrow. Why couldn't someone have picked up the phone, diagnosed my problem, explained part had to be ordered. I would have been willing to pay with a credit card to save me having to go twice. This is far from excellent service. Excellent service means taking the extra step and anticipating the customer's needs/convenience. More

spare tire is extra Actually, it's a second key. Bought a 2012 certified used car, but it didn't occur to us that we only got one key until we drove off the lot. Turned a Actually, it's a second key. Bought a 2012 certified used car, but it didn't occur to us that we only got one key until we drove off the lot. Turned around -- sorry, a second key is extra. Explanation: it's a used car, and when it was turned in it only had one key. I see -- so if the spare tire was missing they would charge extra for that too? This should be part of the 'certified used car' process. More