Toyota of San Bernardino

Great place for Costco members to buy a Toyota Was expecting some typical car dealership run around but received "none". My Costco Rep Alonzo was a class act and a genuine "nice guy". He provided Was expecting some typical car dealership run around but received "none". My Costco Rep Alonzo was a class act and a genuine "nice guy". He provided 100% transparent experience started w/ Costco membership pricing with a full disclosure on all figures. His Mgr Abel gave me a no none-sense trade in appraisal which based on the condition of my old car, was very reasonable. Finance Mgr Felix explained every items on the contract in a very clear and concise manner. Most impressively, he simply went over the benefits of some additional insurance, warranty products but did not pressure me to purchase any. Overall, it was a very pleasant and low pressure experience. Staff here have excellent product knowledge and they follow a "process" carefully to ensure customers receive excellent service from beginning to end which took no more than 90 minutes. Kudos to Costco for referring me here, and 2 thumbs up for Toyota of San Bernardino. More

A Service Dept that Listens to Customer's Needs At no fault to this dealer, my Camry came w/ 2 defective Bridgestone tires from the factory. Tire noise were considerably louder at rear than front. At no fault to this dealer, my Camry came w/ 2 defective Bridgestone tires from the factory. Tire noise were considerably louder at rear than front. Service Advisor Bobby Vega made arrangement for his Master Tech Dan to road test the car with me the following morning and duplicated my concern. The two rear tires were immediately replaced and Dan went on the road test with me again to make sure the issue has been resolved to my satisfaction. One cannot reasonably ask for more (or better service). More

Regular maintenance Easy in easy out and a ride home while they perform a regular maintenance what more could you want. Love this service!! When my car was ready it was c Easy in easy out and a ride home while they perform a regular maintenance what more could you want. Love this service!! When my car was ready it was clean as well BONUS!! More

Great purchase experience. Exceptional service from both sales and finance department. They made my purchase easy and headache free. They have worked very hard to get me finance Exceptional service from both sales and finance department. They made my purchase easy and headache free. They have worked very hard to get me finance with challenging credit and never gave up on me. Just one simple thank you is not enough for me to show how much I appreciated them. I'm absolutely very thankful for all the effort and hard work they have been given to me. More

Great Service and Follow Up! I went in for regular maintenance and to have recall items installed on my vehicle. The staff was very friendly and helpful. Bobby Vega was my Servic I went in for regular maintenance and to have recall items installed on my vehicle. The staff was very friendly and helpful. Bobby Vega was my Service Advisor and he helped me pick out affordable tires and was professional and very prompt with returning my calls! More

Great customer service. Danika was very friendly and had great customer service skills . Made me feel comfortable taking my car in to get service. She had my vehicle in and Danika was very friendly and had great customer service skills . Made me feel comfortable taking my car in to get service. She had my vehicle in and out on the same day. More

Excellent I got the help I needed and also they answered all my questions and they are very friendly. The salesman did his best to help us although we didn't qu I got the help I needed and also they answered all my questions and they are very friendly. The salesman did his best to help us although we didn't qualified for flexible monthly payments for some repairs my car needs. More

Was very happy with service Very happy with service and hospitality very quick service they made me make the right choice in purchasing the right car I'm very happy with my new c Very happy with service and hospitality very quick service they made me make the right choice in purchasing the right car I'm very happy with my new car thank you no 9 More

Excellent I was treated with respect right when i entered the dealer. I was satisfied with the car i chosed and the money arrangements. I got the best plan for I was treated with respect right when i entered the dealer. I was satisfied with the car i chosed and the money arrangements. I got the best plan for my mom and i was satisfied. More

Good help bad service This review is only for service I bought my Toyota here brand-new and I bought an extended service plan I took in my car for the 50,000 mile service This review is only for service I bought my Toyota here brand-new and I bought an extended service plan I took in my car for the 50,000 mile service and I noticed they didn't rotate my tires so not only do I pay for this but yet they don't do their job correctly everyone else is great help everyone is nice helpful but the technician failed to do his job correctly this upset me yes because I do pay for a service I did pay for a package yet you didn't do your job right which leads me to think who knows what else they don't do right or choose not to do More