Toyota of San Bernardino

appointment for broken cruise control lever Appointment on web made several days prior for Fri Aug 15 9:30am. When I get there, they tell me the part needs to be ordered and I can come back tomo Appointment on web made several days prior for Fri Aug 15 9:30am. When I get there, they tell me the part needs to be ordered and I can come back tomorrow. Why couldn't someone have picked up the phone, diagnosed my problem, explained part had to be ordered. I would have been willing to pay with a credit card to save me having to go twice. This is far from excellent service. Excellent service means taking the extra step and anticipating the customer's needs/convenience. More

spare tire is extra Actually, it's a second key. Bought a 2012 certified used car, but it didn't occur to us that we only got one key until we drove off the lot. Turned a Actually, it's a second key. Bought a 2012 certified used car, but it didn't occur to us that we only got one key until we drove off the lot. Turned around -- sorry, a second key is extra. Explanation: it's a used car, and when it was turned in it only had one key. I see -- so if the spare tire was missing they would charge extra for that too? This should be part of the 'certified used car' process. More