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Toyota of Santa Barbara

Goleta, CA

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rated
518 Reviews

5611 Hollister Ave

Goleta, CA

93117

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Showing 518 reviews

April 28, 2025

This review is regarding the sales team. I give one star despite most of the process going pretty well because the salesperson brazenly lied to us in order to squeeze more money out of us. H More

by cindyjwheeler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Flores, Benito Madrigal
Apr 30, 2025 -

Toyota of Santa Barbara responded

Hi Cindy. Thank you for taking the time to give us your honest feedback. We're very sorry to hear about your experience, and we find the situation you described extremely concerning. We’d appreciate the chance to learn more so we can look into what happened and work toward making things right. Please reach out to our General Manager, Jim Stigliano, at JStigliano@toyotaofsantabarbara.com so we can address this directly.

November 29, 2023

We told them exactly the car we wanted but they still are trying to sell us something else. Harassing constant phone calls. Calling us everyday for a car we don’t want. Worst possible car salesmen. Too pushy More

by dodsurf
Recommend Dealer
No
Employees Worked With
Not going to say
Dec 01, 2023 -

Toyota of Santa Barbara responded

We apologize for any inconvenience you've experienced, and we appreciate your feedback. We understand that receiving constant phone calls for a car you're not interested in can be frustrating. Our team strives to provide a positive and respectful experience, and we regret if we fell short of your expectations. To address your concerns and ensure a better understanding of your preferences, we kindly ask you to reach out to Frank Galtieri, General Sales Manager, at FGaltieri@toyotaofsantabarbara.com. Thank you for bringing this matter to our attention, and we look forward to the opportunity to address your concerns.

July 28, 2022

Low ball offer on trade. You given them information on so they can be prepared for your visit to their show room. Do not bother giving any information until you are face to f More

by JWC
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Conrad Brooks
April 07, 2022

They won't stop contacting me trying to sell me a car even though I already bought one elsewhere. Tried to call and unsubscribe 4 times. It's reached a level of harassment. Worst dealership ever. More

by bj
Recommend Dealer
No
Employees Worked With
John Carlisle
January 25, 2022

The dealership is responsive and works with its clients. I have leased 2 cars from them and their service has increased in quality. More

by Macinsb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Tellez
January 24, 2022

I have been taking my 2000 Tacoma to this dealership since 2003. I have all work done there. Justin is my service adviser. He always makes sure the job is ultimately done to my complete satisfaction. More

by nomadwnd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
January 21, 2022

Great efficient service. They helped me troubleshoot some issues and make the right call. I’ll be back. More

by ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tod
January 19, 2022

They are very efficient and all the time when I go they do asome gob More

by Marciano2826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin, Hector Tellez
Jan 20, 2022 -

Marciano2826 responded

Thank you all the Toyota employees for the amazing service

Jan 20, 2022 -

Marciano2826 responded

And everyone do great

January 13, 2022

The customer service was great!!! But the facility/building in itself was subpar. This place is a poor representation of the Toyota brand. The building is old, dirty, and dingy. I was appal More

by Marisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
January 10, 2022

The entire experience was flawless and fastJackie was The entire experience was flawless and fast Jackie was very knowledgeable, friendly and very helpful! More

by Maggiehuston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie in service
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