Toyota of Seattle

When a dealership can neither pick up the phone nor answer messages from customers, the service can only be described as “reluctant.” In both service and sales, this business has had a very hard time answer messages from customers, the service can only be described as “reluctant.” In both service and sales, this business has had a very hard time retaining employees. That speaks volumes. More

I truly have no words to explain the phenomenal customer service. Alex, Jasmine, Evett, and Johnny provided!! All of them were amazing and helped me make my dream come true!!!! I was really scared of buying service. Alex, Jasmine, Evett, and Johnny provided!! All of them were amazing and helped me make my dream come true!!!! I was really scared of buying a car from a dealership...listening to other people's stories and whatnot. However, I can with most certainty claim that with Toyota of Seattle that was not the case!! Welcoming, professional, and courteous!!! Thank you, guys, for helping me reach one of my most desired goals. Felt as I was part of a family! More

Go elsewhwere! Vaya a otro lugar! Michelle Obama says when they go low, we go high.I will word this inthe most respectful way I can. I definitely do not recommend this dealership. Defenitivamente no reco when they go low, we go high.I will word this inthe most respectful way I can. I definitely do not recommend this dealership. Defenitivamente no recomiendo este negocio. They lack integrityand honesty. Faltan la integridad y son deshonestos. A reputable dealership will work with customer to make sure they arw happy, not this one. Un negocio de venta de automoviles reputable trabaja con los clientes para asegurar que son felices con su compra, este Toyota de Seattle, no! More

My man, Patrick Kinney, was AWESOME!!! Very friendly, and quite knowledgable of the products. Explained everything very simple to me. No problems or issues at all. Very smooth process. I had started the buyi quite knowledgable of the products. Explained everything very simple to me. No problems or issues at all. Very smooth process. I had started the buying process the evening before, so it ended up being not that long at the dealership. One of the sales mgrs came over and introduced himself to me, thought that was nice. AND on top of that, the price that they had on the 2015 Sienna LE with VERY low miles, you couldn't beat the price. I've been shopping for over 1 month, so I know what's on the market. We're a Toyota family, so this makes us a 3 car Toyota family now. Thank you Patrick!! More

Lindsey was awesome 5 ⭐️ ⭐️⭐️⭐️⭐️. It was a pouring rainy day my defroster and heater went out I pulled in they found out that rats have been eating my filter… Eww. He fix my car and had me out in no time hi day my defroster and heater went out I pulled in they found out that rats have been eating my filter… Eww. He fix my car and had me out in no time highly recommend going here very professional nice young man More

I brought my vehicle in without an appointment due to an accident that almost tore my front license plate off. I was greeted with great care and concern over the ordeal. I was able to get my car in with ver accident that almost tore my front license plate off. I was greeted with great care and concern over the ordeal. I was able to get my car in with very little wait time. They fixed the plate, referred me to Seattle Automotive for slight body damage, all for free! I've worked in customer service for over 30 years, so I can tell when people generally care about you, or are forced to do it. Toyota of Seattle is by far the best customer service I've ever received! Keep up the good work, I'll definitely be back to buy more great cars in the future! Eric J More

Invoice# 418427 for reference.Went into Toyota for a *Edit/Update 8/10/20 - Alvin, the service manager, contact me about the experience I had with the Toyota of Seattle service department. He was apol *Edit/Update 8/10/20 - Alvin, the service manager, contact me about the experience I had with the Toyota of Seattle service department. He was apologetic and empathized that I should not have had to wait as long as I did (let alone lose my keyfob). After talking about the incident, he took the time to take care of me and made it right by offering me a solution to the issue. Thank you for understanding my frustration and quickly reaching out to fix the issue! ____________ Invoice# 418427 for reference. Went into Toyota for a Toyota Care maintenance for my 2019 Toyota Tacoma on 8/8/20 at 7 a.m. Received a text at 11:18 a.m. that my truck had completed it's maintenance and warranty check for my windshield due to a manufacturer defect. I checked in with the service advisor and signed the exit paperwork and was told that my truck would be brought to the front parking lot. I waited outside in the parking lot until 11:52 a.m. and checked in with the service advisor to ask him where my truck is. He told me it will be pulled out so I waited outside again until 12:13 p.m. -- no truck again. 12:13 p.m. I go inside and talk to another service advisor telling him I waited about 1 hour for my truck to be pulled into the parking lot so I could go home and talked to the service advisor that was initially helping me. They finally told me that my keys were lost! They waited over an hour to tell me that my keys were lost! After another 15 minutes of waiting on a solution to this issue they looked at the security cameras and found nothing and finally called a shuttle to take me home to get MY spare key only to have to bring it back to Toyota of Seattle to have another key fob made. I am then shuttled to my house (mind you I live 30 minutes away) and have to be shuttled back to Toyota of Seattle from my house -- almost an hour of being shuttled. I am now then told that I have to wait another 30 minutes for my new key fob to be made and have to wait at the dealership. It is now 1:11 p.m. as I type this sentence and will be arriving at the dealership in 15 minutes. By now, I've already spent 6 hours at the dealership for an oil change and warranty check for my windshield. 1:21 p.m. just arrived and waiting for someone to help me (again). 1:23 p.m. gave my key to a service advisor and they said to wait another 30 minutes. It is now 1:53 p.m. (30 minutes) and still no key or my truck!!! It is 1:57 p.m. and I checked again because no one followed up with me. 2 p.m. I am now finally in my truck with the replacement key. The frustrating part of the whole situation is that I had to initiate EVERY single interaction to get a response on getting my xxxx truck back. I was not offered anything in exchange for the lost time spent waiting at the dealership for them to give me a resolution. The only thing they offered was to replace my keyfob at their expense for losing it. Let's just say maybe they should not be leaving keys and paperwork on the table out in the open and be a little more organized. Keys should be in a valet box or something. *If they told me right then and there that my keyfob was lost I wouldn't have had an issue and not write this review but they waited an hour to tell me my keyfob was lost. I wasted seven hours of my time at the dealership for an oil change and I didn't even get my complimentary brown bear car wash coupon! Horrible and frustrating experience! More

This is an honest review from someone who knows this business. If you HAVE to buy a Toyota in the Seattle area head to Lake City Toyota. If you have the opportunity to buy outside of Seattle, please buy business. If you HAVE to buy a Toyota in the Seattle area head to Lake City Toyota. If you have the opportunity to buy outside of Seattle, please buy outside of the Seattle area. Toyota of Seattle was a nightmare from the start..As someone who used to work in this business, I was blown away at the lack of professionalism. EVERYTHING was messed up one way or another. Buying a car is usually a smooth experience for me, not here ...Toyota of Seattle could careless about your car buying experience. They have staff that is entitled and a nightmare. Sadly, it’s very easy changes that they could implement to do their job like the rest of the business. For instance, The car alignment was off SiGNIFICANTLY when I purchased and tire pressure was in different zip codes. The car sounded like complete garbage. Point is, they don’t do their due diligence. The car was actually in the presentation area waiting to be bought looking a mess because you could visibly see the alignment was off and the tires had Under 27 PSI (min32)...They didn’t do the presale screen!! That’s very dangerous. Lastly, I wasn't sent my license plates, not due to the DMV, but because these people left them sitting around e office. How do you forget to do what you do day in and day out? Don’t you have checks and balances to ensure that doesn’t happen? All these people do is the bare minimum. Look just go as far out of Seattle as you can or go to Lake City Toyota. This place is poorly managed and it shows. I have more stories about this place, but there is no need. This place is a disgrace to the business. I don’t complain much, but I was appalled. It’s that bad, anyone who thinks otherwise doesn’t know what the norm is🤯. More

Found a vehicle we really liked on their website, gave a call up to the dealership to confirm it was there. I spoke to Luis who did confirm it was still available. Due to me living a good distance away he f call up to the dealership to confirm it was there. I spoke to Luis who did confirm it was still available. Due to me living a good distance away he face timed me to show me the vehicle before i spent my time driving all the way up there. He had the vehicle waiting in their parking lot already for my wife and I to take it on a test drive. The price I was offered was the same price listed on the website, no hidden fees on the sales slip. Prior to going and looking at the vehicle we had already secured our own financing, and the dealer was willing to accommodate that. Although they did ask if we wanted to attempt to obtain a better rate with a different lender, we declined and there was no asking of our SSN, like we had happen at a dealership in Olympia. Luis very helpful in this transaction and will definitely consider coming here again for my next purchase. More