Toyota of Selma

This has been the worst used car buying experience of my life. I went in to purchase a 2021 “Certified” Toyota Prius Prime Plug in Hybrid on 5/18/2023. 5 days after my purchase, I began to experience issues life. I went in to purchase a 2021 “Certified” Toyota Prius Prime Plug in Hybrid on 5/18/2023. 5 days after my purchase, I began to experience issues with the gas mileage being far below the expected mpg. Expected: 54mpg, actual: 29mpg. The dash average was not correlating with actual gas consumption. I began to call the dealership with my concerns and my calls were not returned for several days and when I did speak to someone, they said they would call me back and never did. I had to drive in from 3.5 hours away on 5/29/2023 to speak to a manager in person after several days of no responses from management. The car was to be inspected. 4 days later on 6/1/2023 the car was finally “inspected” and I received a call from a Toyota of Selma service technician that the Prius Prime was getting 50mpg in the city/70mpg on the freeway. When I asked if the car had been inspected, I was told "a little bit". I asked how they inspected it and he said by "resetting everything (dash mileage etc) to zeros". I made the technician aware that I too had been seeing 56.6mpg average on the dash but actually only getting 29.16mpg and that was one of the reasons I had been calling and that I had also expressed this to the finance manager whom was assisting me with getting the vehicle over to the service department. When I asked if the lithium-ion battery had been charged and inspected, the service technician could not answer me. The next day I received a call from the Service Manager “Chris” but I was at work so I could not discuss the findings of the “inspection”. Today, I received a call from the Service Manager “Chris” again and he left a voicemail saying he wanted to discuss the findings of my 2021 Toyota CAMRY. I do not own or have purchased a Toyota Camry. I have emailed the General Manager Jeff Bergman because this is the worst customer service and incompetence I have ever witnessed in my life. There is also discrepancies in service record dates as well that I was not made aware until AFTER I signed a sales contract despite asking for a Car Fax report several times. I urge you to please avoid this place and take your business elsewhere. They do not care about their customers after a sale and are highly unprofessional. More