Toyota of Stamford

Everything went great. From the coustomer service aspect to being picked up from the shuttle to go back and get my car. I was very pleased. to being picked up from the shuttle to go back and get my car. I was very pleased. More

I've dealt with Toyota of Stamford for over 15 years and their service department has always been courteous and professional. I have always sent my family and friends to do this dealership when they're in their service department has always been courteous and professional. I have always sent my family and friends to do this dealership when they're in the market for a new or used car or for service. The entire dealership has a great family atmosphere. More

I purchased a Toyota Matrix. We were extremely happy with this purchase as our sales person - was absolutely outstanding. The entire staff makes you feel comfortable, they are very caring and made sure to al this purchase as our sales person - was absolutely outstanding. The entire staff makes you feel comfortable, they are very caring and made sure to always follow up. Toyota of Stamford is my #1 choice and absolutley recommend it to everyone, they are extremely professional. "Toyota of Stamford Bill Mckale will keep you satisfied- thats my Toyota..." And who can forget the jingle!!! More

I have been a customer of Toyota of Stamford for twenty years and I wouldn't go anywhere else to buy a car or have it serviced. The family atmosphere and professional service is an always welcoming experie years and I wouldn't go anywhere else to buy a car or have it serviced. The family atmosphere and professional service is an always welcoming experience. I could recommend a more professional group of people to buy and or service a Toyota with. More

Mr. McKale sold me my new Toyota Prius at a far better price than any other Toyota dealer had quoted. His help and understanding of my needs, plus the reliability of Toyota, will keep me coming back to To price than any other Toyota dealer had quoted. His help and understanding of my needs, plus the reliability of Toyota, will keep me coming back to Toyota of Stamford for years to come. Their service department is fast and convenient. I always know a Toyota loaner is available. More

the service is a great rip off, over the top, expensive....a license to steal..keep away from this dealer !!!!.the actitude of the service people is take it or leave it!! expensive....a license to steal..keep away from this dealer !!!!.the actitude of the service people is take it or leave it!! More

I recently purchased a 2010 Toyota Prius from Toyota of Stamford. I was impressed by the great service and professionalism of the sales team. Our salesman, Benji, was knowledgeable and courteous. The Gen Stamford. I was impressed by the great service and professionalism of the sales team. Our salesman, Benji, was knowledgeable and courteous. The General Manager and the Financial Director were also very accomodating and walked us through the process of completing our financing at a great rate. I have purchased cars at other dealerships before and found this dealer to go above and beyond to ensure our happiness. I would definitely recommend this dealer to family and friends. More

I had a great experience buying a car from them. They were all wonderful to me and my life partner. I would send anyone I know to these guys they were just so super. were all wonderful to me and my life partner. I would send anyone I know to these guys they were just so super. More

I had a terrible experience with the service department at Toyota of Stamford a couple months ago and decided to let it slide. BIG MISTAKE! Now it's happened again. At this time, I am advising all my fr at Toyota of Stamford a couple months ago and decided to let it slide. BIG MISTAKE! Now it's happened again. At this time, I am advising all my friends to stay away from the service department at Toyota of Stamford. Their sales people are decent but there seems to be huge miscommunication between the two departments. Read on... 1. Late last year, 2009 Prius: So, I bought a 2009 Prius from an out of state dealer. The car was in mint condition, except the steering wheel was slightly off center. The car was driving perfectly straight. I took it to Toyota of Stamford for an oil change and an alignment to correct the steering wheel issue (did some research in advance, looked like an alignment was all that's needed). The service people at Toyota of Stamford said that the car was severely hit in the *REAR* and that's why the steering wheel was off center. I told them the car has already been inspected before and has absolutely no damage. Plus, how would a hit in the rear affect the steering wheel? They insisted that there was damage and said they could fix it for me by replacing the rear end to the tune of several thousand dollars. The conversation went something like this: They: car has damage, we need to replace the rear end. Me: Are you sure? The car has already been checked for damage before I bought it. They: Absolutely, the rear end is bent. Me: How do you know? Did you see the damage? They: No, but the alignment is off, so there must be damage. Me: Ok, say there was damage in the rear. How would this affect the steering wheel? They: The place that fixed it must have messed up the front alignment on purpose to compensate for the damage in the rear. At that point, I told them to give me back my car. Since they couldn't charge me for alignment (they didn't perform one), they charged me a "diagnostic fee", basically 50% of the alignment cost. I took the car to Toyota of Greenwich the next day. The service people there performed an alignment and resolved the steering wheel issue. Simple as that. They also checked the car thoroughly and said there is absolutely no damage. Their customer service was great too. Apparently, the alignment machine at Toyota of Stamford was not calibrated properly and they were making up stories to compensate for it and get extra cash from the customer. 2. Today, 2008 Prius. This is my wife's car which I purchased as a certified vehicle from Toyota of Stamford last Fall. As part of the purchase, I was given a certificate for 1 year of prepaid maintenance and was promised a loaner for each service. Fast forward a few months. I called Toyota of Stamford today to schedule the 30k service. The person on the other end of the line agreed that it's time for a 30k service (the car has 30,500 miles) and started scheduling it for next week. Then I mentioned that I have a prepaid maintenance plan. His story instantly changed: "Well, that only covers an oil change. If you want synthetic, it's extra. If you want other services, like the 30k service, you have to pay for it. You don't really need that, it's not like your car is going to explode". He also said there is no record anywhere of being eligible for free loaners. Needless to say, I'll be taking my wife's Prius to Toyota of Greenwich and will avoid Toyota of Stamford like the plague. Thanks for reading. More

This is the worst dealership possible with awful service. The quality of work is very poor. I have used the service of this dealership since its close to the place I stay. I had a body work done at a higher The quality of work is very poor. I have used the service of this dealership since its close to the place I stay. I had a body work done at a higher price which needs to be redone now after a couple of months. They recommend lot of replacement even if you car is good and just few years old. Better avoid this dealership. More