Toyota of Stamford

I had a terrible experience with the service department at Toyota of Stamford a couple months ago and decided to let it slide. BIG MISTAKE! Now it's happened again. At this time, I am advising all my fr at Toyota of Stamford a couple months ago and decided to let it slide. BIG MISTAKE! Now it's happened again. At this time, I am advising all my friends to stay away from the service department at Toyota of Stamford. Their sales people are decent but there seems to be huge miscommunication between the two departments. Read on... 1. Late last year, 2009 Prius: So, I bought a 2009 Prius from an out of state dealer. The car was in mint condition, except the steering wheel was slightly off center. The car was driving perfectly straight. I took it to Toyota of Stamford for an oil change and an alignment to correct the steering wheel issue (did some research in advance, looked like an alignment was all that's needed). The service people at Toyota of Stamford said that the car was severely hit in the *REAR* and that's why the steering wheel was off center. I told them the car has already been inspected before and has absolutely no damage. Plus, how would a hit in the rear affect the steering wheel? They insisted that there was damage and said they could fix it for me by replacing the rear end to the tune of several thousand dollars. The conversation went something like this: They: car has damage, we need to replace the rear end. Me: Are you sure? The car has already been checked for damage before I bought it. They: Absolutely, the rear end is bent. Me: How do you know? Did you see the damage? They: No, but the alignment is off, so there must be damage. Me: Ok, say there was damage in the rear. How would this affect the steering wheel? They: The place that fixed it must have messed up the front alignment on purpose to compensate for the damage in the rear. At that point, I told them to give me back my car. Since they couldn't charge me for alignment (they didn't perform one), they charged me a "diagnostic fee", basically 50% of the alignment cost. I took the car to Toyota of Greenwich the next day. The service people there performed an alignment and resolved the steering wheel issue. Simple as that. They also checked the car thoroughly and said there is absolutely no damage. Their customer service was great too. Apparently, the alignment machine at Toyota of Stamford was not calibrated properly and they were making up stories to compensate for it and get extra cash from the customer. 2. Today, 2008 Prius. This is my wife's car which I purchased as a certified vehicle from Toyota of Stamford last Fall. As part of the purchase, I was given a certificate for 1 year of prepaid maintenance and was promised a loaner for each service. Fast forward a few months. I called Toyota of Stamford today to schedule the 30k service. The person on the other end of the line agreed that it's time for a 30k service (the car has 30,500 miles) and started scheduling it for next week. Then I mentioned that I have a prepaid maintenance plan. His story instantly changed: "Well, that only covers an oil change. If you want synthetic, it's extra. If you want other services, like the 30k service, you have to pay for it. You don't really need that, it's not like your car is going to explode". He also said there is no record anywhere of being eligible for free loaners. Needless to say, I'll be taking my wife's Prius to Toyota of Greenwich and will avoid Toyota of Stamford like the plague. Thanks for reading. More

This is the worst dealership possible with awful service. The quality of work is very poor. I have used the service of this dealership since its close to the place I stay. I had a body work done at a higher The quality of work is very poor. I have used the service of this dealership since its close to the place I stay. I had a body work done at a higher price which needs to be redone now after a couple of months. They recommend lot of replacement even if you car is good and just few years old. Better avoid this dealership. More

I recently moved to Stamford and was looking for the closest Toyota dealer. After one visit, I will NOT go back to this place. I went in for an oil change at 7:30 am on a weekday, needing to be at wor closest Toyota dealer. After one visit, I will NOT go back to this place. I went in for an oil change at 7:30 am on a weekday, needing to be at work for 8:30, and thinking an hour would be more than enough time. They estimated it would take 1 hr 15 mins- a little longer than expected, but fair enough, I said I'd wait. At 8:30 I was told that the serpentine belt needed replacement. My answer was "OK, but I need to get to work" and pointed at my watch. Guido told me not to worry, the replacement would be done in the same amount of time as originally promised. Long story short, I did not leave the dealership until almost 10:15! There was delay after delay, which is bad enough, but what made it worse was that Guido lied/and or gave inaccurate time estimates of when the car would be done. Finally I paid and Guido said to wait outside for the car. After 10-15 MORE minutes of waiting, another guy tells me that I was given the paperwork prematurely, as the car STILL wasn't finished by 10:00, even though Guido told me "15 more minutes" at 9:30! Bottom line- I arrived at work 2 hours late and actually lost money because I am an hourly employee. After what happened, I can't even be sure the belt needed replacement, because I don't trust anything they say anymore. For your own good, please heed my advice and do not patronize this dealership. I was fed lie after lie, and feel like an idiot now for believing them! Oh, and the magazines in the waiting room were woefully outdated... More