Toyota of Stamford

This is the worst dealership possible with awful service. The quality of work is very poor. I have used the service of this dealership since its close to the place I stay. I had a body work done at a higher The quality of work is very poor. I have used the service of this dealership since its close to the place I stay. I had a body work done at a higher price which needs to be redone now after a couple of months. They recommend lot of replacement even if you car is good and just few years old. Better avoid this dealership. More

I recently moved to Stamford and was looking for the closest Toyota dealer. After one visit, I will NOT go back to this place. I went in for an oil change at 7:30 am on a weekday, needing to be at wor closest Toyota dealer. After one visit, I will NOT go back to this place. I went in for an oil change at 7:30 am on a weekday, needing to be at work for 8:30, and thinking an hour would be more than enough time. They estimated it would take 1 hr 15 mins- a little longer than expected, but fair enough, I said I'd wait. At 8:30 I was told that the serpentine belt needed replacement. My answer was "OK, but I need to get to work" and pointed at my watch. Guido told me not to worry, the replacement would be done in the same amount of time as originally promised. Long story short, I did not leave the dealership until almost 10:15! There was delay after delay, which is bad enough, but what made it worse was that Guido lied/and or gave inaccurate time estimates of when the car would be done. Finally I paid and Guido said to wait outside for the car. After 10-15 MORE minutes of waiting, another guy tells me that I was given the paperwork prematurely, as the car STILL wasn't finished by 10:00, even though Guido told me "15 more minutes" at 9:30! Bottom line- I arrived at work 2 hours late and actually lost money because I am an hourly employee. After what happened, I can't even be sure the belt needed replacement, because I don't trust anything they say anymore. For your own good, please heed my advice and do not patronize this dealership. I was fed lie after lie, and feel like an idiot now for believing them! Oh, and the magazines in the waiting room were woefully outdated... More