
Toyota of Warsaw
Warsaw, IN
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73 Reviews of Toyota of Warsaw
Worst experience ever, one star is being generous. Used car had numerous problems as soon as we drove it off the lot. They scanned it the next day and it has a list of issues which magically appeared Used car had numerous problems as soon as we drove it off the lot. They scanned it the next day and it has a list of issues which magically appeared as soon as we drive away with the check engine, light and coolant light. They are unwilling to fix anything. Steer clear, anywhere else would be better There’s an issue when the manager of the store won’t do anything, but then his boss is his wife and then her boss is her father That says enough right there More
Although the car is excellent, I've had the worst customer service experience when purchasing a new vehicle, with the salesman lying and the general manager failing to return my calls. I would recomm customer service experience when purchasing a new vehicle, with the salesman lying and the general manager failing to return my calls. I would recommend buying your Toyota somewhere else. 0/5 More
Very caring team, from Service to the Mechanics. They have gone above and beyond to keep me and my passengers safe! I went in to try and catch up some of the overdue maintenance that was required af They have gone above and beyond to keep me and my passengers safe! I went in to try and catch up some of the overdue maintenance that was required after I bought the truck used.They pointed out that the frame was in need of repair and it probably wouldn't be safe until that was addressed.I appreciate that they took the time to do the job correctly. They explained everything that happened as they worked on my 2005 Tundra. 100% believe in this company! More
Toyota of Warsaw up charged me $45. 00 for things I didn't order and they didn't ask me if I wanted tires rotated or a 12oz. bottle of Petra silver oil for $15.00. I was sitting 10 00 for things I didn't order and they didn't ask me if I wanted tires rotated or a 12oz. bottle of Petra silver oil for $15.00. I was sitting 10 feet from the service desk and the service manager could have ask me if I wanted these things.. when I called and talked to the office manager she told me the service manager said it was on the service order. Ive been going there for over 15 years and have never had them rotate my tires. I understand perfectly what happened and who added those up sell items. I have asked for a refund for The $15 plus sales tax. be careful as upselling a customer is common practice at some dealerships. for sure at TOYOTA OF WARSAW. More
Took my new car in for the first free oil changed, they damaged three of my wheels with the unasked for, unwanted tire rotation. I pointed out two of the damaged wheels, 1/4 (?) dings that took off the chr damaged three of my wheels with the unasked for, unwanted tire rotation. I pointed out two of the damaged wheels, 1/4 (?) dings that took off the chrome, and they took pictures of them. Promised to contact me that day. Nothing. Now I need to buy special paint to at least fill in the void to hopefully prevent peeling. Great, I waited 1 1/2 hours, for a simple oil change and for you to mess up my brand-new wheels. More
Jana Gill has been great to work with! She helped us get a Sienna back in April when they were extremely hard to get. She worked quickly and efficiently and went above and beyond. Since She helped us get a Sienna back in April when they were extremely hard to get. She worked quickly and efficiently and went above and beyond. Since then, she has always been happy to help with any questions we have had about our vehicle and continues to give quality service with a smile whenever needed! More
Great dealership. No hassles. Josh Ogden was a great salesman very knowledgeable about the car we purchased. Would highly recommend No hassles. Josh Ogden was a great salesman very knowledgeable about the car we purchased. Would highly recommend More
Great Car…Terrible Buying Experience! ! Toyota makes quality cars. Toyota of Warsaw did not provide a quality car buying experience! If the “Smart Path” price on the website looks good ! Toyota makes quality cars. Toyota of Warsaw did not provide a quality car buying experience! If the “Smart Path” price on the website looks good to you finish the deal online because you cannot get the same deal at the dealership. They got me in the door with the “Smart Path” price and then rushed/pressured me into signing a significantly more expensive lease deal in person. After this experience I recommend buying your car online and only going to the dealership to pick it up. More