Scheduled an inspection for my 06 Toyota Sequoia frame. It was deemed “ok” and approved for undercoating. After asking what the process was for undercoating, I was given 3 different scenarios by 3 different people. None of which matches the others except that the undercoating was to be applied. I was told the service was handled by detailing. I was later told this was not correct and would be handled by a Toyota Tech. (How does a mechanic specialize in what most body shops farm out?) So I asked why not the body shop? NEWS FLASH: Toyota of York no longer has a body shop! ??? What?!? They informed me that they no longer owned the body shop they had located on N. Sherman St. WOW! After a long phone conversation with the person who’s number I was told to call for scheduling, I was not satisfied with their lack of knowledge on the RECALL REPAIR, nor was I impressed with the fact that a “tech” is doing rust removal and an undercoating treatment. — What’s worse? The owners personal fleet of cars (Mercedes, Toyota’s, Classic Dodge Charger, 2 Hummers H1 & an H2, one of which was on the Toyota Service rack, and others) were “on display” in the service area, also taking up an entire lane of the sevicw entrance area where customers are suppose to bring their cars in. I expressed to the person I spoke to that the display of exotics (none were stock) was tacky and not what I want to see when I bring my car in for service. I’m guessing the currrent owner of this establishment is getting ready to sell once the new dealership building is finished and he’s buying “toys” to write off on his floor plan or using his construction funds to build his “manhood enlarger” collection. — In all fairness, the service manager is AWESOME!!! I’ve known him for a long time but he has a job to do, so I can’t lay blame on him. — Bottom line, sub-standard service, total confusion and mis-information on how a recall is to be handled, non-qualified techs used to make “repairs” that a body shop or sub-contractor would normally handle. — I’m sorry Toyota of York, but you’re offering a band-aid repair to a serious rust issue admitted by the manufacturer. My guess is most people buy into this undercoating scheme and will be screwed in a few years when their SUV “tacos” because the frame rotted under that “wet” undercoating. Shame on the manufacturer and shame on the owner, who obviously only cares that his toys are garaged kept and on display, while he skimps on the recall repairs to pocket the service dollars. — I plan to keep voicing my concerns up the ladder (local, regional, national, etc.). I’m not going away.
C. Cunningham - York PA