Tracy Honda

The sales staff at Tracy Honda was very customer focused. Even with the current state of the automobile market with the aftermath of what's going on in Japan, the staff there wasn't too pushy. They seemed Even with the current state of the automobile market with the aftermath of what's going on in Japan, the staff there wasn't too pushy. They seemed to genuinely care about trying to find me the car that I wanted. I never felt pressured to buy or felt lured into something I wasn't interested in. They took the input of what I was looking for, and even with a very difficult to find vehicle, found me the EXACT car I wanted with the EXACT options and my number one color choice and executed a dealer trade. On top of that, they offered a fair price (I wish I could have gotten it lower, of course) considering the market status. I would definitely recommend this dealer to anyone in the area looking for a new Honda. When I bring my car in for service down the line, I will definitely stop by and say hello to the folks that made the sale happen. I hope the service there is as good as it was with my last new car. More

I went in to find a part for my 2005 Odyssey. Although it appears to be a part that rarely fails, since they haven't needed to order many in the past, Dan was able to find it quickly on the computer. I'v it appears to be a part that rarely fails, since they haven't needed to order many in the past, Dan was able to find it quickly on the computer. I've been to other dealers in the past where the parts person had some troubles finding the correct parts. This was not the case with Dan at Tracy Honda. The dealership didn't have it in stock (see rarely ordered above). Dan was able to tell me how long it would take to arrive based on where the part was coming from. The service was quick, efficient & friendly. I have great confidence in recommending Dan @ Tracy Honda to my friends for any parts issues they may have. More

Dealing with Matt Chapman and the staff at Tracy Honda was a great experience. Everyone was courteous and friendly and the whole transaction was so easy. Our only suggestion would be to present the was a great experience. Everyone was courteous and friendly and the whole transaction was so easy. Our only suggestion would be to present the cars in a much cleaner fashion. Our vehicle has required a lot of cleanup from us as it was not well taken care of. More

I had a great experience. I had been researching used Accords for about5 days and doing my homework on-line. I researched prices for private party sales, Craiglist, Honda dealers in the Sacramento/Rosevi Accords for about5 days and doing my homework on-line. I researched prices for private party sales, Craiglist, Honda dealers in the Sacramento/Roseville area, etc. AutoTrader was a good resource to get a feel for prices. I knew which trim level, color, and mileage I wanted and every Accord that I came across on AutoTrader that caught my eye because of the price and mileage, was a Tracy Honda vehicle. Each Tracy Honda car was consistently $2,000- $3,000 cheaper than the other dealers, so I decided to go to their Website. They had 30+ used Accords on their website compared to other dealers who only had about 10-11 vehicles. I contacted their Internet sales dept and spoke with Hank to get more info on the cars they had. Since there were multiple cars I was interested in, I made the drive from Sacramento. Hank was there when I arrived and showed me many different vehicles. I went there not expecting them to budge on the advertised price because it was already so low, and I was right. Hank explained the process of how they get their previously owned vehicles and explained the different models and the difference between a Honda Certified vehicle and one that is not certified. Most importantly, he explained to me how the warranty works on a Certified Honda. I was already approved from my credit union and the whole process was easy and comfortable. I purchased the car and love it. Thanks Hank! More

We had been researching used 2009 Honda Pilots for a while, so we knew what we wanted and what the prices were. We contacted Hank over the online inventory and set up an appointment to meet him and see while, so we knew what we wanted and what the prices were. We contacted Hank over the online inventory and set up an appointment to meet him and see some cars. He was an excellent salesman, very personable, attentive, and knowledgable. I was dreading this experience, but he made it a breeze. Thank you Hank! More

My brother in law had contacted another local Honda internet sales person and had worked out a really great deal for me to purchase a vehicle. I knew exactly what I wanted and needed to get a new car internet sales person and had worked out a really great deal for me to purchase a vehicle. I knew exactly what I wanted and needed to get a new car right away for a new job. This dealership strung me along for an entire weekend with different stories that ran me in circles and wasted the valuable and little amount of time I had. I knew the vehicle I wanted was available at Tracy Honda so I called on my own and spoke to Gordon. When I first called I was very frusterated and I told my story to Gordon and he apologized for what I had been through. He immediately addressed the vehicle I wanted and was very very nice and professional and most importantly, genuine. Exactly what I needed at this point. I was refreshed to find that he understood the point I was at and when I told him I would be there very soon to get the car he said okay. When I pulled up the car was sitting out front which I really thought was great because it showed me that he believed me and took me seriously. He meet me with a smile and the whole rest of the deal was effortless. Gordon has a geniuine personality and I felt very comfortable and I really appreciated this experience and I will recommend to others to go to Tracy Honda and especially to see Gordon. Thank you More

We negotiated the deal over the phone. We drove from San Diego to Tracy Honda in northern California. The new car was expected, the salesman, Gordon Gooch, was most professional and accommodating,. We ca Diego to Tracy Honda in northern California. The new car was expected, the salesman, Gordon Gooch, was most professional and accommodating,. We called him as we were driving home and he readily helped us. Thank you very much. More

The experience at Tracy Honda was very pleasant and I appreciate the internet sales manager Gordon's demeanor and personal contact made the best impression for me. The only reason why this visit was not appreciate the internet sales manager Gordon's demeanor and personal contact made the best impression for me. The only reason why this visit was not a perfect score is the price but I'm content with the car and Gordon stated he tried to get off as much as he could and I appreciate him for his efforts. More

Gordon was very helpful and made my experience with Tracy Honda very pleasant and comfortable. He prepard the paper work so that I was in and out in no time. My car was ready for me to pick up when I arrived Honda very pleasant and comfortable. He prepard the paper work so that I was in and out in no time. My car was ready for me to pick up when I arrived and the window tint came out great. Overall, I was very happy with the customer service as they were very friendly with me. This is the 3rd Honda I have leased through Tracy Honda. I am obviously a satisfied customer! Thanks everyone at Tracy Honda for all your help :-) More

We specifically dealt with Gordon (the internet sales manager)over the phone, because we wanted to avoid walking into a dealership cold. We had done a significant amount of research on the model (Ridgeli manager)over the phone, because we wanted to avoid walking into a dealership cold. We had done a significant amount of research on the model (Ridgeline) prior to the call. Gordon was able to answer my questions about what was available in the state for the color that we were looking for, as well as discuss pricing. Our color wasn't available in the state except for one car in southern California. Gordon then mentioned that he had a used model with low mileage in our color. He described the car, and we were able to come to a price agreement over the phone. The next day, Russell showed us the car and provided a test drive. We found the car's condition to be as described. He helped us close the deal for the amount previously agreed to on the phone. After calling over a dozen dealers, Tracy Honda had the car that we wanted and closed the purchase for the price agreed to on the phone - and not a penny more. We found the staff to be friendly and knowledgable. We were in and out of the dealership in a minimum amount of time. Overall a very good experience. More