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Tracy Toyota

Tracy, CA

4.7
190 Reviews
Tracy Toyota – Proudly Serving Tracy and Surrounding Communities Since 1999 Owned by Pro Football Hall of Famer Ronnie Lott, Tracy Toyota is dedicated to delivering an exceptional automotive experience. Whether you're searching for a new or pre-owned Toyota, our certified sales consultants are here to guide you every step of the way. And when it comes to service, our award-winning team—featuring Master Certified Technicians—ensures your vehicle performs at its best for years to come. Conveniently located in Tracy, we proudly serve customers from Lodi, Stockton, Livermore, Dublin, San Ramon, Modesto, Manteca, and beyond. Experience the Tracy Toyota difference—where legendary ownership meets legendary service.
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2895 N. Naglee Road

Tracy, CA

95304

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Showing 190 reviews

January 07, 2016

Fantastic Customer Service First time buying a new car and I don't believe I could have had a better experience anywhere else. John Aviles made my experience at Tracy Toyota tha More

by BardeaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aviles, Joe Homen
Jan 08, 2016 -

Tracy Toyota responded

Bardea, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

January 04, 2016

Great Service We had the best experience with our new car Purchase... I Love Love Love my new car... We could not be happier...Thanks John Aviles... More

by jojox5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aviles
Jan 04, 2016 -

Tracy Toyota responded

Congratulations on your new car! We are thrilled to hear that you are continuing to enjoy it. We appreciate you taking the time to leave us this feedback. Please come back and see us again soon. Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

January 04, 2016

Great customer service First time buying a car and the sales guy made it very comfortable. He had an answer for all my questions. I will highly recommend anyone to go to him More

by HappyGirl25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aviles
Jan 04, 2016 -

Tracy Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

January 03, 2016

So very comfortable John Aviles was amazing! He really helped my family figure out what we needed and could afford and made that happen ASAP. Super important while shoppi More

by Mochalynn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aviles
Jan 04, 2016 -

Tracy Toyota responded

Congratulations on your new car! John is a great asset to our team, so it does not surprise me that he was able to get you and your family set up with your perfect vehicle. The goal of the Tracy Toyota team is to ensure a painless and enjoyable purchasing process for each of our customers. Thanks for your recommendations and remember that we're always here to assist you with any future auto needs. Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

January 03, 2016

Great Job! I just finally decided to trade in my old car for a new Toyota. I didn't think I would get as much as I wanted for my car but John Aviles was my sale More

by Ann Lawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aviles
Jan 04, 2016 -

Tracy Toyota responded

Ann, thanks for your kind words and congratulations on your purchase! We appreciate John as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please feel free to contact us if you have any questions on your new vehicle. Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

January 03, 2016

Best Car purchase ever! I just purchased a Toyota from Tracy Toyota and John Aviles was the best sales person I have ever dealt with. He made the whole car buying experience More

by Fran S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aviles, Joe Homen
Jan 04, 2016 -

Tracy Toyota responded

Your kind words mean lot to us, Fran. We appreciate your feedback and are happy to hear that John was able to help you find the perfect vehicle for you. At Tracy Toyota, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

January 03, 2016

Excellent Customer Service Outstanding experience buying a car from John Aviles at Tracy Toyota. No pier pressure, excellent knowledge, fair price, very polite and friendly. I h More

by Jedajenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aviles
Jan 04, 2016 -

Tracy Toyota responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their pressure free, friendly, and knowledgeable customer service and will be ecstatic to hear that you left Tracy Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

January 03, 2016

knowledgeable & kind I went in to ONLY look at & gather information on vehicles & the gentleman that helped me was very nice & helpful answered all of my questions. I was More

by Roxybrat8462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Aviles
Jan 04, 2016 -

Tracy Toyota responded

I am very happy to hear that your overall experience with us has been efficient and pleasant. John and the entire team takes customer service very seriously and I'm thrilled to know that you are satisfied with your services. If you have any questions about pricing, please feel free to give me a call. Take care! Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

January 01, 2016

SUV Purchase - Dec 2015 This dealership had exactly what I was looking for in my next vehicle. The SUV I purchased was in great mechanical and cosmetic condition. The vehicle More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Cea
Jan 03, 2016 -

Tracy Toyota responded

Henry, thank you for your kind words and congratulations on your new car! At Tracy Toyota, our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with your services! Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

October 05, 2015

Mistake made with extended warranty. Beware of what you are The folks were cordial and responsive prior to see. An error was made and it took tooth and nail to get a hold of someone. I've never seen such poor c More

by Pert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Raymond, Tina,Robbie
Oct 31, 2015 -

Tracy Toyota responded

Pert, we appreciate your feedback. Our company policy is to provide exceptional customer service to every guest. We’re sorry to hear that your experience did not reflect this. I will be looking into this immediately. I’d appreciate the chance to speak with you and make it up to you. Please contact me at your earliest convenience. Cynthia Tyler Customer Relations Manager Tracy Toyota ctyler@tracytoyota.com (209) 839-3532 Direct

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