Tracy Toyota

Deceptive and Fraudulent Tactics I recently purchased certified used 2018 Toyota 4Runner. Salesman (Samantha)was really pushing me to buy used instead of new. And to entice the offer I recently purchased certified used 2018 Toyota 4Runner. Salesman (Samantha)was really pushing me to buy used instead of new. And to entice the offer stated they would throw in running boards, leather and Auto Butler. Needless to say, I took the offer. Even signed a vehicle due bill for the work to be done free of charge. Somehow I overlooked it in contract and realized after I got home they charged me for parts and installation. I’ve messaged Tracy Toyota and they never get back to me. Is that how you treat people? I am a decorated disabled veteran and they kept telling me they would take care of me. Plus thanked me for my service. I retired this past year with 17 years of service to my country and my gift to myself was supposed to be my dream car. Instead it has turned out to be a horrible experience. One that is supposed to be joyful. I completely regret doing business with this dealership. Their tactics are fraudulent and totally wrong. Please stay away from this dealership. If they treat combat veterans like this...they probably treat you like this. More

This screwed up on a regular maintenance I am very disappointed of this dealership, they have very low quality technicians that perform maintenance on brand new cars. I took my 2018 Toyota Ca I am very disappointed of this dealership, they have very low quality technicians that perform maintenance on brand new cars. I took my 2018 Toyota Camry for regular maintenance, and the next day the oil light came on because it dint have enough oil in it, More

Quick and easy Jacob help me with the purchase. He give me the straight forward price no xx. and we both come to an agreement. We we’re in and out. Jacob help me with the purchase. He give me the straight forward price no xx. and we both come to an agreement. We we’re in and out. More

Easy Experience on a Sunday From the minute we stepped on the lot, we could tell the experience was going to be different. Deborah greeted us before the lot even was opened for b From the minute we stepped on the lot, we could tell the experience was going to be different. Deborah greeted us before the lot even was opened for business. Jacob has great knowledge and is able to match your needs and price point perfectly. The Finance Manager was also great and made all the paperwork signing painless. We will definitely buy future cars here and highly recommend the team More

New car I purchased my new 2014 BMW yesterday. They took care of me in a professional, and helpful way. When I was getting ready to check out they found a pro I purchased my new 2014 BMW yesterday. They took care of me in a professional, and helpful way. When I was getting ready to check out they found a problem with one of the tires in the car. They mediately took it to get a new tire and gave me a rental car until it was finished. I would recommend them to any of my friends More

Amazing experience! I can't say enough good things about this dealership and how great my experience was here! After weeks of being ghosted and strung along by other I can't say enough good things about this dealership and how great my experience was here! After weeks of being ghosted and strung along by other dealerships, I was discouraged and ready to give up. I checked online ONE MORE TIME and a Scion iQ with ALL the things I wanted popped up at Tracy Toyota. Long story short, I called, the sales manager, Kip, cut me an amazing deal and Sam Khul set it safely aside for me to drive up (6 hours each way!) to buy it the next day. Sam was thorough, professional, caring, and so sweet! Beyond that, I always dread the F&I office, as they are usually pushy, uncomfortable and dragged out. Yesterday Ramen helped me in the finance office and much to my relief was quite the opposite as I've experienced in the past... He was professional, to the point, and hilarious! Thank you SO much guys! My little black jelly bean is all I ever wanted! More

Jericho and Robbie were great! Buying a new truck was was a wonderful experience at Tracy Toyota. Jericho and Robbie were professional and easy going,they made all the difference! W Buying a new truck was was a wonderful experience at Tracy Toyota. Jericho and Robbie were professional and easy going,they made all the difference! When I took the truck in for a couple of upgrades Zyn (service) was professional, courteous, and most important, got the job done. Thank you Tracy Toyota! More

Horrible Dealership This place is horrible and do not have any customer service at all. Their service staff caused a scratch on my new truck and now they're declining to This place is horrible and do not have any customer service at all. Their service staff caused a scratch on my new truck and now they're declining to fix the issue after we took it in for an estimate that their Relation Manager Cynthia Tyler has approve for the fix. Once the estimation was given, she gave it to that idiot director of parts and service Mike Botelho for approval and guess what??!!! that idiot decline it. Now trying to get a hold of the general manager Steve Haworth is also a nightmare. Can't even get a hold of him. Sent him email and he doesn't respond. Can't even leave a message too. I will make sure they take responsibility and pay for the scratch that they made to my new truck. I will exhaust all route and will take them to small claims court if I have too. I will also let the media know of what kind of dealership this place is too. More

Great cuatomer service When i went in to Tracy Toyota to find my new vehicle Tina C. was a great helping in helping me choose my new vehicle. She has great cuatomer service When i went in to Tracy Toyota to find my new vehicle Tina C. was a great helping in helping me choose my new vehicle. She has great cuatomer service ! More