Tracy Toyota

Horrible experience with Service Department Horrible experience with the Service Department. My wife made an appointment for service, and Rick told her it would be about 90 minutes. Based on tha Horrible experience with the Service Department. My wife made an appointment for service, and Rick told her it would be about 90 minutes. Based on that conversation, she decided to wait for it. She sat there for 2 1/2 hours and the car was still not ready and then contacted me. When I called Rick, he was extremely rude and dismissive. When I asked to speak with his boss, he hung up on me. I spoke to his bosses in person, George and Cynthia, who were both pleasant. But, it was a horrible experience overall and the damage was done. Rick clearly misrepresented the time it would take and simply did not care that it was inconvenient to my wife. He was a complete jerk and should not have any contact with customers. They made my wife sit for over 3 hours. I truly believe they took advantage of her because she was a female. I highly recommend you find a different place to service your car. More

They have great customer service and will not let you down. Very friendly workers. They try to help you with the prices as much as they can. down. Very friendly workers. They try to help you with the prices as much as they can. More

The manager who worked with us is very helpful in explaining the services needed and how they will help our car to be in good condition for safe driving. explaining the services needed and how they will help our car to be in good condition for safe driving. More

I have had my 2013 Prius C for 2.5 days, it was love at first sight. Tina Cea the Sales and Leasing Associate gets all the credit for this match. Tina initially contacted me by phone, and then followed up first sight. Tina Cea the Sales and Leasing Associate gets all the credit for this match. Tina initially contacted me by phone, and then followed up with an email. I didn't respond to either as I had already test drove what I believed the car I really wanted at a another dealership. My test drive took place at Maita Toyota in Sacramento. Needless the communication with Maita was erratic.(This was the red flag). Still I decided to call Tina to let her know I was already working with another dealership. She understood and offered to help me if I needed it (Good vibes). This offer was put to the test and Tina was true to her words. She invited me to come see the same car but in a different color. It was well worth the drive. Change the name to Tina's Toyota, I'm just saying. More

We were on our way out of town on Labor Day weekend when we had a service light come on. We were an hour and a half away from home, we had just endured tons of bumper to bumper traffic, and we decided we sh we had a service light come on. We were an hour and a half away from home, we had just endured tons of bumper to bumper traffic, and we decided we should get it checked. Curtiss and Mike were amazing. Despite the fact that it was close to closing and a holiday weekend, they got our car checked and magically back on the road so we could continue with our vacation plans. I was very appreciative for all their help. We had a fabulous weekend because of them! More

Dealership was friendly and helpful from the first phone call. After problems with another dealership's refusal to service a car still under warranty Tracy road tested, inspected, and completed all necessa call. After problems with another dealership's refusal to service a car still under warranty Tracy road tested, inspected, and completed all necessary repairs quickly and efficiently. The Service Department was excellent. We were even provided a rental car. We will return to Tracy Toyota for future service or car purchases. More

I have been going to Tracy Toyota for many years. Bought a vehicle and have always gone for Service...they are exceptional. Thank you so much. a vehicle and have always gone for Service...they are exceptional. Thank you so much. More

I've always taken my car in for service at this dealership and have never had a bad experience. The work is always done quickly and accurately. Rick is the best. He is always friendly and defini dealership and have never had a bad experience. The work is always done quickly and accurately. Rick is the best. He is always friendly and definitely trustworthy. He always makes sure that you understand the work being done and always tries to find an alternative, if possible, to fit your budget. More

Rick was my service writer and was the best of all. It was friendly, but not in the put on type. Its Rick and whho he is. He got everything completed and was there when I arrived and aswered all my ques was friendly, but not in the put on type. Its Rick and whho he is. He got everything completed and was there when I arrived and aswered all my questions. I have been in service my entire life, and its nice to see someone else that cares for the customer. Thank You Rick. More

I have been to almost all the car dealer in the bay area but this one in Tracy is by far the best Toyota or any car dealer for that matter. I highly recommend TINA CEA. On her business card it say's -We don but this one in Tracy is by far the best Toyota or any car dealer for that matter. I highly recommend TINA CEA. On her business card it say's -We don't just promise. We deliver! - And she did just that. True to her words! And she made it very easy for me to purchase the car I want (2012 Toyota highlander) and she gave me the best deal ever that none of the other dealer would be willing to give! Now for the 2012 V6 AWD Toyota highlander. I have only been driven it for like 20 miles and I can say that it has a very quiet interior, very flexible and has a roomy second row seat. Those are just a few of the many features on this car that anyone will love! I'm going to have this car for a very long time! I know because it's a Toyota! More